Photoshop CC 2019: GIF opens with incorrect number layers

  • 2
  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
I have a GIF I'm using for an animation. It has 375 frames/layers.


I'm having trouble uploading it here (Bad Gateway) but the referenced Adobe Forums post at the bottom has the GIF attachment. (in the uploaded example all layers are white).

When I open it in PS 19.1.6 I see all 375. Another user also tried it in CS6 & CC 2014 with the same result.


When I open it in PS 20.0.0 I see only 119 layers/frames. The other user was able to reproduce this.


See original adobe forums post for reference: https://forums.adobe.com/message/10701225#10701225
Photo of Ben Fox

Ben Fox

  • 2 Posts
  • 1 Reply Like
  • bugged

Posted 7 months ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15365 Posts
  • 2239 Reply Likes
Thanks. I've asked engineering to investigate.
Photo of Sahil Chawla

Sahil Chawla, Community & Social Support Consultant - Digital Imaging

  • 13 Posts
  • 1 Reply Like

Hi all,

 

We are happy to announce the release of Photoshop CC 20.0.1

This update includes fixes to some of the top customer reported issues among other bug fixes. 

See what’s fixed

To update Photoshop CC to 20.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC. More detailed instructions for updating

 

Regards,

Sahil
Photo of Ben Fox

Ben Fox

  • 2 Posts
  • 1 Reply Like
Thanks, it's working as expected for me now.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15364 Posts
  • 2239 Reply Likes
Thanks for reporting and confirming.