Photoshop 2019: Freezing during sleep

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  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).
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Carol Teater

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Posted 9 months ago

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Robert Conchie

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I have the same problem.  Runs fine but if I leave photoshop open and the computer goes to sleep, phtoshop is frozen and I need to kill the process in task manager
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like you're both on Windows? Windows 10?
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Adam Jerugim, Employee

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Also what were you doing in PS before your system sleeps?
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Carol Teater

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Jeffery, yes, Windows 10. 

Adam, um, using it? Nothing heavy duty, just drawing. Using a simple brush, in a 2000x2000 px 300 dpi document, with 16-bit color and Adobe color space.

Sorry for the delay in replying, I had not gotten any notices of replies to this thread...even though it looks like I am following it. I guess I will look in my profile to see if there is some setting to get notices.~ 
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Bassam Qallaf

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My dear, ive solved my problem which you have the same. If you are still running the adobe subscription Try the following things, some may seem silly but surprisingly might work for you:

Make sure your windows is running smoothly (If you have different errors on different operations) , Make a fresh install of Win 10 " Win Version doesn't matter"

1) Un-install the GPU driver first and install the latest from the manufacture website and not from windows driver manager.  Check if this helps

" Note: The Hibernation by default is disabled in my case "

2) Rare but is a possibility : RAM defect, one or more sticks may have some errors which may not show any sign of abnormality in most operations but its what is causing the P.S after sleep to freeze

External hard drives or even NAS storage won't cause this kind of issues at all.

I'm betting that P.S in the latest versions have different way of communicating with the GPU and since we rarely give a damn care or perhaps remember to update our drivers is what showed and brought up the issue up :)



my bet is on either the GPU Driver update or windows registry is messed up. RAM is the last thing can be faulty.

Hope this help my dear and if yes please do let me know  
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Eric Christensen

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Yes. Same here. I have a Dell XPS 8920 desktop running Windows 10 with latest MS updates and latest update of Photoshop (20.0.0). I don't even have to load a file into PS. Just starting it without a file and leaving it running in Windows after sleep mode will crash it. BTW, I also have a PC laptop. Same version of PS and same version of Windows with latest updates. PS seems to be OK on the laptop – no sleep issues on the laptop. Go figure. I have been running PS on both systems with previous versions of PS and never saw this problem. Other than the sleep problem, PS runs without issues on both the desktop and laptop, until the desktop goes to sleep.
(Other versions of the latest Creative Cloud updated apps don't have this issue, at least the ones that I have run so far (Indesign, Illustrator, Lightroom).
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you get a the Submit a Crash Report dialog? or is it frozen?
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Carol Teater

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Mine is completely frozen, I have to kill that process. Posting here was the closest thing I was able to find to filing a bug report or crash report.
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Eric Christensen

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No crash report. It just freezes, as Carol notes. This does not happen on my laptop. Only my desktop system. Same version of PS and same version/build of MS Windows 10. Oh, BTW, I just received an Adobe update to PS, version 20.0.1. I thought maybe they fixed this in that version. Nope. Still freezes after sleep. Works fine until then. I have looked for ways to notify Adobe of this problem. I'm not sure they are even aware of it. :-(
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you guys connected to any external drives, network drives or servers when this happens?
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Carol Teater

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I have an external hard drive connected for local backups, and use OneDrive for continuous syncing.
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Eric Christensen

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Yes, I have an external hard drive connected to the desktop. Note that the latest versions of other CC products don't have this problem. Only Photoshop 20.0.1. Previous versions of PS before the 2019 version did not have this problem, either.
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Roman Divoký

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Hi, same problem here. I'm also on Win10. I have 2 external drives and 1 network drive connected.
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Carol Teater

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So, at someone's suggestion, I uninstalled and reinstalled Ps, same result. Totally consistent. Not renewing my Photo Plan.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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As an experiment, could you unmount the external drives and network volumes and let Photoshop sleep. Do you still experience the freeze?
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Carol Teater

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Sure, I will unmount and even unplug my external drive tonight before I put my computer to sleep and see what happens. Will let you know tomorrow.
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Carol Teater

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Completely removed external drive, Ps still locked up, had to kill with Task Manager.
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Bogdan Anders

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Hi,
same as Jeffrey all the way. I hope it will get fixed soon.
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Carol Teater

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So, the consensus on a photo gear site is that the problem is my system, not Ps. Mostly they say my graphics card is too old; it came out in 2013 (Nvidia GTX 760 Ti). And in fact, Adobe says the system requirements are a graphics card of 2014 or newer. 

One suggestion was to update the driver to my graphics card, which I did. Rebooted, Ps worked fine, recognized the graphics card, and the Performance aspects were engage. Survived a couple of sleep modes, then was locked this morning when I woke my computer.

I killed it, and tried to reopen it, and it crashed. Opened it again, and got an error saying it could not recognize my graphics card or something, and that it would not have the performance options enabled. This was new, I had not seen this before. Unfortunately, when it was crashing previously I did not look at the Performance settings, so I don't know if this was happening before or not.

In the end, I guess it is my system that is the problem. OTOH, I am not having a problem with any other programs, and did not have this problem with Ps 2018. I guess my computer is now too obsolete to run Ps. I had been thinking of upgrading my graphics card anyhow, but really, my whole system is effectively 5 years old, and probably not worth sticking in a new graphics card. So my conclusion is that I can no longer run Ps and may as well drop the Photo Plan. 

I hope this is helpful to a least some of the other people with this issue, but it sounds like external storage might be the problem for some of them. Good luck! :)

Carol :)
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Orio Menoni

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Don't buy the crap that it's your system's fault! If Windows 10 can run on it, so should Photoshop!
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Bobby Wyllie

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I agree completely.
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Carol Teater

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I posted about it on DPR, and as with any problem anyone has with equipment, I was immediately told the problem was with me (in this case, my system), not the product favored by the fanboys in the forum (in this case Ps), lol. In spite of, like other people are saying, 1) I was not having problems with 2018 Ps, and 2) not having problems with anything else. It eventually moved to my system being old and out of date so my fault. :)
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zORg_alex

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Nah, I've got a beefy computer but PS freezes after long sleep too. Specs of a computer do not matter. It is somewhere else. May be It's Windows 10 N Pro problem or some component of it.
(Edited)
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zORg_alex

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Did you tried to install old version?
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JuanjoSC

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Same problem.

i7, 16Gb RAM, HD 256Gb m.2 
Nvidia GTX 960 (3 years old)
Windows 10 (update october 2018)





(Edited)
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Yuko, Employee

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Do you still experience the freeze after you turn off "Automatically Save Recovery Information Every:" in Edit > Preferences > File Handling?
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Carol Teater

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I dunno, will try that. Not really something I want to disable, though.
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Yuko, Employee

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Have you changed Windows Power Option? Or is it unchanged and set to default (i.e. Turn off the display=10 minutes, Put the computer to sleep=30 minutes)? 
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Carol Teater

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Screen turns off after 30 minutes, computer sleeps after 2 hours. However, I put my computer to sleep manually and power off my monitor when I go to bed, wake it in the mornings, then sleep manually/turn off monitor before I leave for the day.
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Carol Teater

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Nope, still locked up. The only thing I have found that works is to reboot, then Ps doesn't lock up for the next day or so.
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Yuko, Employee

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I was hoping this would solve the problem as I read a similar thread in Japanese forum and turning off auto save solved the problem for the user. Does CC2018 run on the exact same Windows 10 machine and not have this problem?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Carol, have you tried updating to 20.0.1 that was released last night?
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Carol Teater

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Yuko, 2018 had been running fine. The problems really started with 2019. However, I will have to say I had a couple of crashes when opening 2018 in the day or so before I installed 2019.

Jeffery, I did not realize there was an update. That was kind of what I have been waiting for, was hoping the first point release might help. I oddly have not seen notifications pop up tonight. I will install and try it, thanks! :)
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JuanjoSC

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Installed the 20.0.1 version and same problem. :(

I go back to 2018 version
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Carol Teater

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So, installed 20.0.1, and YAYS, did not freeze during sleep. I thought I was golden. Then I re-enabled a couple of things I had been asked to disable, first Recovery. Still worked fine. Then I tried to reenable graphic acceleration, and my graphics card was not recognized. I rebooted, and then it worked fine.

I put my computer to sleep today, and Ps was still working when I woke it tonight, and it still recognized my card. It usually takes a couple of days for things to go bad, so too early to tell.My guess is that it is going to go bad again, though.

I think the whole issue is that my graphics card is too old for Ps 2019. I think Ps is only going to run well on current gear, and that it has moved on past my system.

I had planned to upgrade my graphics card in the spring, then perhaps my MB and CPU the next, but this whole thing has me wondering if that is a good idea, that perhaps I should replace my whole system. Although I only built it four years ago, I used trailing edge components to save money, so really everything is five years old model-wise.

I cannot really spent $1500-2000 on a new system right now, so I think the solution is to not renew my Photo Plan next week, and boot the Adobe apps. Although an MMORPG I do (Second Life) can be pretty laggy at times, mostly my system serves me well, and I can live without Ps. I will miss it in some ways, but I don't need something I can't use, and I don't want to commit to a whole year when it will be months or years that I will even be able to use it.

Good luck to everyone else!

Carol :)
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Carol Teater

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So, after two sleep intervals, locked up. Bye for now, Adobe. :)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There are two theories, GPU/driver issue and/or a conflict with Chrome browser. Is everyone affected using Chrome?
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Rosa

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Jeffrey  No not me. I have used Chrome for years. Windows 10 desktop pc.
(Edited)
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Carol Teater

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*I* am, yes.
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Orio Menoni

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I have the same problem here!
It is NOT the computer's fault. My computer is (relatively) old, too, but it's powerful enough to render 4K movies on Adobe Premiere Pro CC, that I can run without problems, and also I can run Illustrator, Lightroom, and InDesign, all newest versions.
And I used to run easily Photoshop CC that was the current Photoshop until last month.
So I don't buy that crap that it's the computer's fault. It's Photoshop's fault, and for the price I pay every month for the full Creative Cloud subscription, they MUST fix it!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It most certainly can be a system/environment specific condition. So far we’re unable to reproduce the problem. If we can figure out what the commonality is to reliably reproduce the issue, we can investigate a fix.
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Eric Christensen

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Possible external hard drive attached to PC that sleeps? I've got one, and I have this problem. I remember a couple of years ago, Dreamweaver had a similar issue, giving error messages. It has something to do with external hard drives that would put themselves to sleep after so much time of inactivity.
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Carol Teater

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I disconnected my external drive, made no difference.
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Bassam Qallaf

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They are doing a guessing play here, what does external drives have to do with any of this!!!

Lot of pro people live on local networks and external drives
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Allison Sommers

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Looking for hints. This is what greets me after PS falls asleep:


OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CLARABOW
System Manufacturer Dell Inc.
System Model XPS 8900
System Type x64-based PC
System SKU 06B8
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
Name NVIDIA GeForce GTX 745
PNP Device ID PCI\VEN_10DE&DEV_1382&SUBSYS_106510DE&REV_A2\4&89A4674&0&0008
Adapter Type GeForce GTX 745, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 745
Adapter RAM (1,048,576) bytes

This system has been a veritable workhouse with CC 2018, and no changes in my Chrome setup or usage has changed since before I installed 2019

What else would be useful info for troubleshooting, Jeffrey?



(Edited)
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Cindy

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I've had that since the last update (Windows 10 system).   I haven't updated either of my systems Windows 10 (is running 2019 20.0.1) and Windows 7 (is running 20.0.0) and my 7 has 4 externals running most the time and has NO issues whatsoever and it's a old system.   2014 in fact.   So system age and OS has nothing to do with this.   It's something Adobe is doing.   
The last time they were in my system (October) they crashed my system trying to fix it.   I won't allow them back in ever.... what a mess to handle in the middle of busy season. 
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Michael Matthews

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Having the same problem here too

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Mary Slowik Siciliano

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I have a nearly brand new monster PC and I am seeing this same issue.  A sleep will hang Photoshop and make it completely unresponsive.  I have to kill the process in task manager, and then it starts working again fine.
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loki_

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Same here. Brand new PC with Radeon RX Vega M Graphics Card. Photoshop is not responding after sleep mode and i have to end the task. 
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John Wake

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Mine completely freezes the pc, can't even get task manager to appear. 
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Gary Leonard

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I'm also having the same problem after the 2019 upgrade.  I have to go into Task Manager to close PS 2019 and them restart PS.  It only takes 10 to 15 minuets of non-use before it freezes? 
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tkuyper

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"Non-use" and sleep maybe sounds like two different issues.  For "sleep," I assume that the user actually puts the computer into "Sleep" mode, or enough time has elapsed with no use that the computer puts itself into "Sleep" mode.  "Non-use" sounds like screen saver might still be running or even that you were using different programs instead of PS but that the computer never entered "Sleep" mode.  Maybe these things are related.
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Carol Teater

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I manually put mine in sleep mode, personally.
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Gary Leonard

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I do too, but sometimes I get distracted walk away from my computer and come back to a frozen PS screen,  I then go to Task Manager to close PS and then restart PS.  I don't have this problem with my Laptop, just my Desktop? I never had this problem until I upgraded to PS 2019?
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Adam Jerugim, Employee

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Can you simply launch Photoshop and let the OS sleep before it freezes, or do you actually have to do something in the application before letting the OS sleep?
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Eric Christensen

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Adam -- I've tried it both ways. Just bringing PS up, without creating or loading a new file, is enough to get it to crash after the PC sleeps. Does not appear to be related to anything that I do with PS. Also, I've noticed that it does not crash immediately. One time, my PC was asleep for only a few minutes. I went back and was expecting PS to be crashed. Nope. It was fine. But most of the time -- and given enough time -- it will always crash.
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Gary Leonard

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Adam:. Yes both, if there is no activity, even for a short time, it will freeze.

I just tried something different.  I saved my work in PS before I walked away for awhile.  When I came back to continue my editing it did not freeze up while I was away?  I did the same thing, saved my editing, a second time, came back and picked up my editing where I left off?  If there is any change, I will post it.
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Cindy

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Has nothing to do with sleep mode... my Windows 7 is three updates behind and works fine with 4 externals.  
Windows 10 is always a 50/50 gamble.  
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Dan Weber

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I'm still having this problem, even when Windows 10 is just left alone for an hour or so, not even sleeping.  Like PS has lost access to it's resources in RAM...
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Dan Weber

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PS- as I can't afford to change platforms, may I ask if any members have an influence on the Adobe team, or is Adobe listening here?
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David Butler

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I downloaded the most recent version (20.0.2) and for me, the problem was solved.