Photoshop 2019: Freezing during sleep

  • 24
  • Problem
  • Updated 2 weeks ago
  • Solved
  • (Edited)
Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).
Photo of Carol Teater

Carol Teater

  • 24 Posts
  • 7 Reply Likes

Posted 4 months ago

  • 24
Photo of Adam Jerugim

Adam Jerugim, Employee

  • 214 Posts
  • 102 Reply Likes
Official Response
This issue should now be resolved with the 20.0.2 update that was released last night. Please let us know asap if that's not the case. Thanks.
Photo of Chuck Tipton

Chuck Tipton

  • 2 Posts
  • 1 Reply Like
I can confirm that the upgrade pushed today fixed the "Freeze After PC Goes To Sleep" issue.  Had PS open with project open, went out to run some errands, came back after a couple of hours, and was able to go right into PS and continue my work.  Thank you for the update, and for the announcement, I appreciate this kind of support.  HW is new Dell Alienware I-7 with nVidia Card 11GB Gram 16GB Ram SSD 
Photo of Cindy

Cindy

  • 8 Posts
  • 1 Reply Like
Still freezing windows 10.   I am three updates behind on windows 7 with externals hooked up and never have an issue.   Does not matter if externals are on or off Windows 10 constantly freezes and has to be killed off or there are times I have to do a hard reboot (power off) to get my system back and PS back.   
I am beyond frustrated with Adobe right now.  We all pay for this service and I can't believe that this bug hasn't been straighten out in previous months of reporting this.  I am not going to go into my registry again (tried that method) tried hibernate and wake tools no resolve.   In fact Abode was in my system trying to fix this in October with the update and crashed my system which I had to reload and a HUGE inconvenience AND never heard back from them after numerous emails for support.   I don't know what is going on this past year with the updates but I am having to roll back my Windows 10 I can't keep losing work time by reloading / reinstalling and freeze times down.    
Photo of AJWE

AJWE

  • 1 Post
  • 2 Reply Likes
The problem is fixed for me. (Thank goodness!) Since the upgrade, I've been through about a half dozen sleep-wake cycles without any freezing. Finally can use Photoshop again!
Photo of Todd Shaner

Todd Shaner, Champion

  • 1206 Posts
  • 394 Reply Likes
CindyMember: "Still freezing windows 10.   I am three updates behind on windows 7 with externals hooked up and never have an issue."

What Windows 10 Version and Build do you have installed? Settings> System> About> Windows Specifications.
Photo of Cindy

Cindy

  • 8 Posts
  • 1 Reply Like
Windows 10 Pro 
Version 1803
Installed on 09 30 2018
OS build 17134.471
Photo of Todd Shaner

Todd Shaner, Champion

  • 1206 Posts
  • 394 Reply Likes
Please check PS 2019 Help> System info and copy and paste the first line into a reply here as below:

Adobe Photoshop Version: 20.0.2 20181219.r.30 2018/12/19: 1202136  x64
Try changing your sleep settings to use Hybrid Sleep as below and see if that resolves the freeze issue on wake.


Photo of Cindy

Cindy

  • 8 Posts
  • 1 Reply Like
I have done all of the above on the 2019 update with no resolve.   I am going to update my Windows 10 system this evening (with this new update) and see what happens with a couple of documents open and layers open and see what happens.   It just seems like a 60/40 gamble from reading this thread.  Hence my hesitation to do so.    I will update you first thing tomorrow morning.  THANK YOU
Photo of Cindy

Cindy

  • 8 Posts
  • 1 Reply Like
Went through reboots and a sleep and a wake up with 10 files and layers open no problems this morning. In fact when I rebooted and loaded it those times it was lightening fast loading compared to what PS used to load. I have to work with the liquify and the healing tool today to see if those are fixed also. All in all so far so good.
(Edited)
Photo of Cindy

Cindy

  • 8 Posts
  • 1 Reply Like
Hummmm I am in the middle of a project and I am always scared to do an update as they don't seem to play well when I am  in the middle of something... just my luck.   I am wanting to see comments of those that have done the update.   I have one system that is 3 updates behind and another just the 1.   
Photo of Gideon Klindt

Gideon Klindt

  • 7 Posts
  • 3 Reply Likes
Thanks for the patch! I tried it and it seems to work so far.
Photo of koto hako

koto hako

  • 2 Posts
  • 0 Reply Likes
As soon as I disabled Windows Ink and enable "WinTab driver" mode in PS CC, 20.0.2 update still freeze after resume from display(hdmi/dp) sleep.



I wonder the freeze issue on my case maybe is not the same as others, but the phenomenon is the same, it freeze after any sleep action.

If I enable Windows API/Windows Ink mode, everything will be fine.




Photo of Todd Shaner

Todd Shaner, Champion

  • 1226 Posts
  • 398 Reply Likes
It's fixed on my Windows 10 Build 1803 system. Much appreciated!
Photo of Edward Kennedy

Edward Kennedy

  • 14 Posts
  • 7 Reply Likes
Freeze bug appears to be fixed, but no file saving is extremely slow.  Will create a new bug post for it.