Photoshop: Freezes when I open it (Win 7)

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  • Updated 2 years ago
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Photoshop freezes when I open it, and I have to close it through task manager. It opens the main screen, partially, and then just freezes. At this point, I cannot use it. Also, co-workers cannot save their documents, and it has also slowed down their computer so much that they uninstalled it. Any suggestions?
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Castlegar Funeral Chapel

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Posted 2 years ago

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David, Official Rep

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Howdy,

What version of Photoshop are you running?  Have you updated it recently?  On which OS?  Are you connected to the Internet on that machine?  When you say Photoshop freezes, how long are we talking?

Thanks,
David
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Castlegar Funeral Chapel

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All good now. For some reason I needed to restart my computer. We leave it on all week, and I guess that was not agreeing with photoshop. Thanks for your reply.
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Castlegar Funeral Chapel

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But, I have windows 7.1, yes connected to the internet. When I say freeze....meaning it completely freezes. It never would work, I had to close it through task manager.
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David, Official Rep

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Hmmm....that sounds like some other, random problem.  There was an issue in a previous version where it would hang for a while on Mac or for about a minute after launch on Windows, but those are resolved.

If the problem comes back again, please contact us, ok?  You can just post a comment in this thread and I'll automatically see it.

Thanks,
David
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Castlegar Funeral Chapel

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Thanks David