Photoshop: Entire computer freezes after OS X 10.10 Yosemite update

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
in OS X 10.10 Yosemite the photoshop window freezes on my Mac mini when I un-minimise it. It minimises fine but when I click on it in the dock for it to re-open it simply freezes on the way up and defaults to the home login screen and takes about a minute or two to get up an running again.
Photo of Glen Jelacic

Glen Jelacic

  • 3 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Are you saying the entire system is freezing and the system restarts? That would indicate a damaged OS install, a bad driver, or a failing piece of hardware (drive, video card, motherboard). If so, might be time to hit the Apple store.
Photo of Glen Jelacic

Glen Jelacic

  • 3 Posts
  • 0 Reply Likes
The mac mini is fairly new so at this stage I would choose a damaged OS install or a bad driver. Would re-installing my system fix this in your view?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14550 Posts
  • 1893 Reply Likes
The easiest way to test it is to install a clean OS and clean install of Photoshop on a pocket drive (don't do any Time Machine, User Migration or restores as that may reintroduce the damage).That's what I recommended here and it fixed his issue: http://feedback.photoshop.com/photosh...
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Also, a new machine can still have bad components in it.
Try the clean OS install first. But if it keeps rebooting - then you'll need to take the machine in for hardware testing (RAM, motherboard, power supply, etc.).
Photo of Glen Jelacic

Glen Jelacic

  • 3 Posts
  • 0 Reply Likes
Would I do that at a genius bar - it's still under warranty?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Yes, if the clean OS install doesn't work. The genius bar could do some basic testing, but they'd have to swap out components or send it to a regional test center to do real hardware diagnostics (software based diagnostics only catch obvious problems).