PHOTOSHOP FREEZE and LAGGING /// SOLUTION ///

  • 1
  • Problem
  • Updated 5 days ago
  • (Edited)

Hello fellow users of this patched version of photoshop, I have a temporary fix for your problems with slow down, lag, freeze and unusable workflow in Photoshop 2020 and 2019/2018

Lets go to the important, the solution:

Symptom
-Check if you have selected two or one scratch disk different as the primary disk.

Per example, everybody has Windows installed in the hard disk C:/ and Photoshop set that as primary Scratch Disk but Adobe recommend use another one. Ok, tested with different disk I see that the problem was there.

Solution: 
-Change the scratch disk from any other disk to C:/
If you have the scratch disk selected in C:/ and D:/ and E:/ just uncheck D and E and check only C:/

How? Go to menu edit/preferences/Scratch Disks and activate only the "startup" disk, in this case C:\

I'm a professional artist that works with bigger images, with 1gb PSDs and the slowness start when I change the scratch disk to D:/ . My primary disk (C:/) is a NVme SSD and my D:/ is just a regular 5400rpm Seagate disk just to use as a primary and quick backup.
When photoshop 2020 and below use a secondary disk as a scratch disk the lag and freeze make photoshop practical unresponsive.
Tested with other disk (D) and the problem persist, now the lag and freeze dissappear but I need 30GB of free space in my primary disk to use photoshop.

SOLUTION NUMBER 2
-If you have a Nvidia Geforce video card there is a bug that make photoshop to slow down and freeze.
Solution: Don't wait until Nvidia or Adobe fix the problem.
-Go to your desktop
-click secondary mouse button and select NVIDIA CONTROL PANEL
-a popups open and select MANAGE 3d SETTINGS
-Selected the right tab PROGRAM SETTINGS
-and in the SELECT A PROGRAM TO CUSTOMIZE below, select photoshop.exe
-and below in the SELECT THE PREFFERED GRAPHIC PROCESSOR FOR THIS PROGRAM select your INTEL CARD or INTEGRATED CARD. 

You will lose your Geforce capabilities inside photoshop but you will be free of lag and Intel works the same.

SOLUTION 3:
If you use a HUION TABLET or WACOM TABLET. uncheck the WINDOWS INK inside your tablet preferences program and create a text file with this info inside.

# Use WinTab
UseSystemStylus 0

and now save the TXT file as PSUserConfig.txt and paste the file here:
C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings\

But try the scratch disk solution first with the last version of photoshop.
If any of these solutions works for you, please write a comment here and help other to fight the lag and freeze that make photoshop so unusable for artists, photographs and designers that pay everymonth a suscription to support the company and have a legal software installed.

Have a great day and keep creating!
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Carlos Cabrera

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Posted 1 month ago

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Bll MacFarlane

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CC2020 is crashing when I try to use the 'Select Subject' function. I thought I'd give your solutions a try.
Solution 1 did not work for me, I have over 10GB free on c:/ (also an SSD as you have)
I started on Solution 2 but at the last step the dialogue box did not contain "SELECT THE PREFERRED GRAPHIC PROCESSOR FOR THIS PROGRAM select your INTEL CARD or INTEGRATED CARD. " 
I have not tried Solution 3 yet.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.

Ifyou haven't done so already, please submit all Crash Reports along with youremail address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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Dey Plays

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Solution 3 seems to have fixed it for me! 
Thank you so much, this has been killing my productivity with the frequency and length of the freezes!
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Lee Phillips

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For me, Photoshop is causing my whole system to freeze when I try to open it so I can't even get to try the first solution.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If the whole computer is freezing, it's like a low level driver issue. Update your graphics driver directly from AMD or NVIDIA.
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Lee Phillips

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I've updated both my AMD driver and the Intel on-board driver and the same issue persists
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Lee Phillips

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I disabled the on board card and now, instead of freezing like before, it loads but to a white square screen with an X in the corner, if I close that, the program closes.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16099 Posts
  • 2538 Reply Likes
Itmay help if we could see your Photoshop System Info. Launch Photoshop, andselect Help > System Info...and copy/paste the text in a reply.
(Edited)