Photoshop: File extension (ex. jpg) not changing during format change after upgrade to macOS 10.15 Catalina

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Photoshop 20.0.6 file extension (ex .jpg) not changing during format change on macos Catalina.
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coacher

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Posted 1 week ago

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Johan Elzenga, Champion

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This is a known issue. It's always a good idea to read this information before you update your OS.

https://feedback.photoshop.com/photoshop_family/topics/adobe-compatibility-with-catalina
(Edited)
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Alexis

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This reply was created from a merged topic originally titled Photoshop: Not saving a.PDF after update to macOS 10.15 Catalina.

Since I updated MacBook Pro to OSCatalina and also Photoshop to latest version 20.0.6 (both same day) I cannot save any file to pdf format well. And by well I mean that every time I try to save any file to pdf what it does is save it with a .psd extension (but it is actually a pdf). Thing is I already lost to layered master Psd files because of this bcause when it asked to rewrite the file at saving (thinking it was an old pdf) I accepted. Meh! I lost the original.

Alex
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Barbara Smits

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This reply was created from a merged topic originally titled Photoshop not saving to selected file extension.

It appears that with yesterday's installation of Catalina on my Mac, Photoshop is not saving to the proper file format.  When attempting to save a .tif file to a save as .jpg file, I choose the JPEG file format in the dropdown menu, but Photoshop doesn't recognize this and saves the file as a .tif file, then sends me a warning message asking if I want to replace the .tif file with the new one.  I have to manually delete the .tif extension and type in .jpg for the file to be saved to the proper format.  Many times, and this was well before installing Catalina, Photoshop also saves a file to a previously opened folder rather than the one I am working on, and I have to search for the saved file.  MADDENING!  I did see several posts regarding the file save issues, but this has only happed to me since installing Catalina yesterday.
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Axel Jón Fjeldsted

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What the hell is going on. This will delay my work tremendously. Is there any PLUG IN to help with this failure?
(Edited)
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Axel Jón Fjeldsted

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I've read the Catalina terms and never EVER is this problem addressd.
(Edited)
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Barbara Smits

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Dear eartho, Champion -- neither my life nor my job depend upon installing Catalina, and for me, thus far, the only application that has been seriously affected is an art program wrapped in a Wineskin...it is Wineskin that's causing the problem.  This info was separated from my original post.  As far as the file extensions not being saved to the proper file format, I'm sure that Adobe will correct that as soon as they can.  I will try to install Mojave on an external boot drive and operate the Wineskin software from Mojave on that drive until Wineskin and the Window's program is updated.  I automatically update my software so that I am current and have never had any serious problems.  When you think about it, these developers create some fantastic programs for us, and they provide many opportunities for creativity and the gathering of information.  My hat is off to all of them, because I surely couldn't do what they do!  I will wait for them to correct the problems and work around it in the best way that I can!
(Edited)
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Eduardo Ford

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Does anyone know how to downgrade to previous OS?
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Barbara Smits

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MacPaw has this article for reference, but I would rather just make a bootable Mojave installation on an external drive and keep Catalina -- this sounds like a big hassle to me!!!   Good luck.  https://macpaw.com/how-to/downgrade-from-catalina
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Damon Herota Thomas

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A quick fix would be to edit your photos as normal and use a file converter that batch changes .psd to .jpg 
Google psd to jpeg batch
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Crisy Meschieri

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This reply was created from a merged topic originally titled Photoshop documents no longer opening in iOS Catalina.

Could not complete your request because it is not a valid Photoshop document."

I'm getting this error when trying to open Photoshop documents in newly updated iOS Catalina


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Crisy Meschieri

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Hi Axel, I think i was having a different issue from other folks. My issue was with files created before the upgrade to the new iOS. When I would open and try to save them (manually or otherwise), they would not open again. I just found that if I manually saved, AND turned off Maximize Compatibility, then I was able to reopen files. 
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Axel Jón Fjeldsted

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Wrong. This is not it. Try open a .jpg file. Add a layer and try to save it as .jpg It does't work.  Aka File extension (ex. jpg) not changing during format change after upgrade to macOS 10.15 Catalina
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Weird. I'm not able to reproduce that with file that have Maximize Compatibility turned on. If you encounter another file that does this, let me know. I'd like to get a copy of it.
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Crisy Meschieri

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Hi, I think we're talking about two different things :) I had originally started up a new chat discussion here, but my issue got merged into this topic, so I think we're both trouble shooting different issues. 

My solution above worked for my issue! Hope you're able to find a solution for yours! :D
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Axel Jón Fjeldsted

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This is it. You have a layer file and want to save it as .jpg but you have to type yourself the formate change to be known. Otherwise .pdf file is saved as you opened it .pdf even though you save it as .jpg
(Edited)
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Rosa

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Just saying. . .

Whilst I acknowledge that this isn't the same problem that Mac users have with Catalina and Photoshop, I'm beginning to question the whole updated iOS 13 in relation to file compatibility
within Apple system.

I'm having huge problems with www.icloud.com not being able to read .jpg or .jpeg files from photos edited in Photoshop. It doesn't matter which way I save the photos, whether using Save As, etc. or where I source the original photos from. 

Any iphotos which I've downloaded to my Windows PC from www.icloud.com and which I've edited in Photoshop and then re uploaded to www.icloud.com will not open on my iPhone or iPad. 

I know it's not Photoshop, because I can't use any .jpg / .jpeg photo files from any of my Canon or Sony cameras, which I've uploaded to www.icloud.com  My iPhone and iPad Photo App will display the error message: Cannot open the Photo.

I have been helping Apple Engineers for two weeks with this problem of Photos App not being able to open photos on iPhone or iPad. We've had screen shares, file shares, with me listing step by step for them to reproduce the problem and they can't find anything. Today, as a last resort, we shared a logging session where I uploaded a saved edited Photoshop .jpg file to www.icloud.com and my Photos on iPhone 'Could not load Photo'.

For those Mac/Catalina users I have found this Apple support site, which may be of help to you if you have problems with file extensions: Formats compatible with macOS Catalina - These video, audio, still-image, and container formats are compatible with iMovie on Mac computers with macOS Catalina:
The link for full explanation:  https://support.apple.com/en-us/HT209029

Cheers
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Cristen Gillespie

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> I have been helping Apple Engineers for two weeks with this problem of Photos App not being able to open photos on iPhone or iPad.

No wonder they've not found time to call me for a session. They're too busy with you. (sigh) iPad OS isn't able to preview files in folders that are on my iPad and have never been a problem before. Airdrop is barely even working at all. One file up or down at a time is okay into photos is okay, but not folders, even small ones, into Files or shared from Files.

 I updated to iPad OS for the sake of using a portable drive with it, and it appears by gaining that, I sacrificed the ability to even see the files in folders  that have more than 100 files in them.

All the problems with the latest updates aren't just Adobe's. I'm sorry you're in trouble with it. I'm relieved that I'm not alone  so the engineers can't simply dismiss me—even if they don't call back to make an appointment as promised. They're obviously very, very busy!
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Axel Jón Fjeldsted

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hahaha
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Rosa

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 > I updated to iPad OS for the sake of using a portable drive with it, and it appears by gaining that, I sacrificed the ability to even see the files in folders  that have more than 100 files in them.

Ahh Cristen, it's a nightmare for sure!  I'm sorry Apple Engineers haven't been in contact with you. I have come across so many problems with file formats, photos, notes and today alone I've sent another 3 files to Apple Support. I've got an open link with them for 7 days so I guess they might be taking the issue seriously.

The iOS 13 upgrade has really caused issues with file incompatibility.

Thank heavens I don't own a Mac!  Sorry Mac users! I sure feel for you with the issues your having with Catalina OS
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Barbara Smits

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The problems seem to be different for different users.  I started out on Windows and switched to Mac and would NEVER go back to Windows.  My problems with Catalina are really quite small, and I'm certain that they will be resolved between Adobe and Apple, and the developers, in a reasonable time.  HAVE A GREAT DAY!
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Udi Edni

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For now, as a quick workaround, File>Export>Save for Web (Legacy) - Cmd-Opt-Shift-S still keep the .jpg extension.
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Beth Hansel

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File>Export>Save for Web (Legacy) - Cmd-Opt-Shift-S doesn't work for me. I just chatted with Photoshop. This is a known issue and for now the workaround is to  manually add the extension in finder. Fun times! They are working on a fix.
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Charles Yates

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You can type the extension in yourself when saving the file.  Make sure you choose the correct file format in the pulldown menu.
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Kate Kelley

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This reply was created from a merged topic originally titled when saving a pdf it saves a psd instead.

I'm trying to save a pdf from Photoshop. I have the latest version of Photoshop, but just upgraded to Catalina (I didn't see anything warning me not to upgrade yet). When I save as, I drop down to pdf but the file ext doesn't change from psd and it saves to a psd file. If I try and open the psd file it gives an error. Anyone had this problem?
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Waldemar Gajda

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Everyone has this problem Kate... :/
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Barbara Smits

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Kate -- the drop down selection menu isn't working right now, but Adobe is aware of the problem.  Just delete the .psd file extension in the save as box and type in .pdf, or whatever file extension that you want...that should work for now...at least it works for .jpg and other file extensions.  Files seem to not be saving to the correct place, either, so watch out where your files are ending up!
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Axel Jón Fjeldsted

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Still the file extension (ex. jpg) not changing during format change. You have to add the file extension manually.
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Kate Kelley

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Thank you!
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Barbara Smits

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You're welcome -- HAVE A GREAT DAY!
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Zach Mickler-Sandoval

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I am also having this issue, and its driving me crazy.
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Marketing Fancy IT

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same here with this issue. I've lost 3 master psd files until here.
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Kimberly DuBois

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Same issue here. Manually typing in the extension works but it's quite annoying.
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D Scott Clark

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Having the same issue saving a copy of a PSD as a TIFF, I'm having to manually change the extension type. 
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Sun Lay

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For the solution, you have to add extension by yourself. Like *.jpg