Photoshop failure after update to CC 2015

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  • Updated 3 years ago
  • (Edited)
Just updated my Photoshop, InDesign, Illustrator and Acrobat last week. All are working fine except the Photoshop. I can open it and start to work, but then all of a sudden I get a window that says “Adobe Photoshop CC 2015 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” Nothing gets saved, no solution is sent. What should I do to fix this?
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Jennifer Steward

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Posted 3 years ago

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Chris Cox

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Check the detailed crash report in the system event viewer, or reliability reports.
We need to see the name of the faulting module (which is most likely your video card driver).
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Jennifer Steward

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Here is system info: Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
Operating System: Windows 7 64-bit
Version: 7 SP1System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 4
Processor speed: 2659 MHz
Built-in memory: 3996 MB
Free memory: 1490 MB
Memory available to Photoshop: 3306 MB
Memory used by Photoshop: 60 %
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 0K
Image cache levels: 0
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1024, right=1280
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].GLMemoryMB=1695
glgpu[0].GLName="Intel(R) 4 Series Internal Chipset"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="8.15.10.2281"
glgpu[0].GLRectTextureSize=4096
glgpu[0].GLRenderer="Intel(R) 4 Series Internal Chipset"
glgpu[0].GLRendererID=11794
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32"
glgpu[0].GLDriverDate="20110112000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 - Intel Build 8.15.10.2281"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
License Type: Subscription
Serial number: 94070009375002228893
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\Tina\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 232.1G, 162.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242
AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.7
AdobePDFL.dll PDFL 2015/03/18-12:03:59 79.133307 79.133307
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3600
AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747
AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747
AdobeXMPScript.dll Adobe XMP Script 2015/03/30-23:40:42 79.157747 79.157747
adobe_caps.dll Adobe CAPS 9,0,0,5
AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2015/03/20-23:41:44 79.562488 79.562488
amtlib.dll AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000
ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242
BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 9.0.1.14
JP2KLib.dll JP2KLib 2015/03/15-23:45:24 79.257449 79.257449
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3600
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.0.0
Plugin.dll Adobe Photoshop CC 2015 16.0.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.0.0.96
PSArt.dll Adobe Photoshop CC 2015 16.0.0
PSViews.dll Adobe Photoshop CC 2015 16.0.0
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3
VulcanControl.dll Vulcan Application Control Library 5.1.0.50
VulcanMessage5.dll Vulcan Message Library 5.1.0.50
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 16.0.0 (2015.0.0 x001 x003)
Accented Edges 16.0.0
Adaptive Wide Angle 16.0.0
Angled Strokes 16.0.0
Average 16.0.0 (2015.0.0 x001 x003)
Bas Relief 16.0.0
BMP 16.0.0
Camera Raw 9.1
Camera Raw Filter 9.1
Chalk & Charcoal 16.0.0
Charcoal 16.0.0
Chrome 16.0.0
Cineon 16.0.0 (2015.0.0 x001 x003)
Clouds 16.0.0 (2015.0.0 x001 x003)
Collada 16.0.0 (2015.0.0 x001 x003)
Color Halftone 16.0.0
Colored Pencil 16.0.0
CompuServe GIF 16.0.0
Conté Crayon 16.0.0
Craquelure 16.0.0
Crop and Straighten Photos 16.0.0 (2015.0.0 x001 x003)
Crop and Straighten Photos Filter 16.0.0
Crosshatch 16.0.0
Crystallize 16.0.0
Cutout 16.0.0
Dark Strokes 16.0.0
De-Interlace 16.0.0
Dicom 16.0.0
Difference Clouds 16.0.0 (2015.0.0 x001 x003)
Diffuse Glow 16.0.0
Displace 16.0.0
Dry Brush 16.0.0
Eazel Acquire 16.0.0 (2015.0.0 x001 x003)
Entropy 16.0.0 (2015.0.0 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.0.0
FastCore Routines 16.0.0 (2015.0.0 x001 x003)
Fibers 16.0.0
Film Grain 16.0.0
Filter Gallery 16.0.0
Flash 3D 16.0.0 (2015.0.0 x001 x003)
Fresco 16.0.0
Glass 16.0.0
Glowing Edges 16.0.0
Google Earth 4 16.0.0 (2015.0.0 x001 x003)
Grain 16.0.0
Graphic Pen 16.0.0
Halftone Pattern 16.0.0
HDRMergeUI 16.0.0
HSB/HSL 16.0.0
IFF Format 16.0.0
IGES 16.0.0 (2015.0.0 x001 x003)
Ink Outlines 16.0.0
JPEG 2000 16.0.0
Kurtosis 16.0.0 (2015.0.0 x001 x003)
Lens Blur 16.0.0
Lens Correction 16.0.0
Lens Flare 16.0.0
Liquify 16.0.0
Matlab Operation 16.0.0 (2015.0.0 x001 x003)
Maximum 16.0.0 (2015.0.0 x001 x003)
Mean 16.0.0 (2015.0.0 x001 x003)
Measurement Core 16.0.0 (2015.0.0 x001 x003)
Median 16.0.0 (2015.0.0 x001 x003)
Mezzotint 16.0.0
Minimum 16.0.0 (2015.0.0 x001 x003)
MMXCore Routines 16.0.0 (2015.0.0 x001 x003)
Mosaic Tiles 16.0.0
Multiprocessor Support 16.0.0 (2015.0.0 x001 x003)
Neon Glow 16.0.0
Note Paper 16.0.0
NTSC Colors 16.0.0 (2015.0.0 x001 x003)
Ocean Ripple 16.0.0
OpenEXR 16.0.0
Paint Daubs 16.0.0
Palette Knife 16.0.0
Patchwork 16.0.0
Paths to Illustrator 16.0.0
PCX 16.0.0 (2015.0.0 x001 x003)
Photocopy 16.0.0
Photoshop 3D Engine 16.0.0 (2015.0.0 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.0.0 (2015.0.0 x001 x003)
Pinch 16.0.0
Pixar 16.0.0 (2015.0.0 x001 x003)
Plaster 16.0.0
Plastic Wrap 16.0.0
PLY 16.0.0 (2015.0.0 x001 x003)
PNG 16.0.0
Pointillize 16.0.0
Polar Coordinates 16.0.0
Portable Bit Map 16.0.0 (2015.0.0 x001 x003)
Poster Edges 16.0.0
PRC 16.0.0 (2015.0.0 x001 x003)
Radial Blur 16.0.0
Radiance 16.0.0 (2015.0.0 x001 x003)
Range 16.0.0 (2015.0.0 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.0.0
Ripple 16.0.0
Rough Pastels 16.0.0
Save for Web 16.0.0
ScriptingSupport 16.0.0
Shake Reduction 16.0.0
Shear 16.0.0
Skewness 16.0.0 (2015.0.0 x001 x003)
Smart Blur 16.0.0
Smudge Stick 16.0.0
Solarize 16.0.0 (2015.0.0 x001 x003)
Spaces 16.0.0
Spatter 16.0.0
Spherize 16.0.0
Sponge 16.0.0
Sprayed Strokes 16.0.0
Stained Glass 16.0.0
Stamp 16.0.0
Standard Deviation 16.0.0 (2015.0.0 x001 x003)
STL 16.0.0 (2015.0.0 x001 x003)
Sumi-e 16.0.0
Summation 16.0.0 (2015.0.0 x001 x003)
Targa 16.0.0
Texturizer 16.0.0
Tiles 16.0.0
Torn Edges 16.0.0
Twirl 16.0.0
U3D 16.0.0 (2015.0.0 x001 x003)
Underpainting 16.0.0
Vanishing Point 16.0.0
Variance 16.0.0 (2015.0.0 x001 x003)
Virtual Reality Modeling Language | VRML 16.0.0 (2015.0.0 x001 x003)
Water Paper 16.0.0
Watercolor 16.0.0
Wave 16.0.0
Wavefront|OBJ 16.0.0 (2015.0.0 x001 x003)
WIA Support 16.0.0 (2015.0.0 x001 x003)
Wind 16.0.0
Wireless Bitmap 16.0.0 (2015.0.0 x001 x003)
ZigZag 16.0.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

Installed TWAIN devices: NONE

Is this what you need? I do not know where to find the other information you requested.
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Chris Cox

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No, I asked for the detailed crash report, from the reliability reports or system event viewer.

At least this tells me that you are using Windows, and have a 4 year out of date video card driver that needs to be updated from Intel's website.
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Jennifer Steward

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Where can I find the reports you are requesting?
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Gary Libero

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I'm having the same issue. Haven't used PS in about a week. Opened it yesterday and got the same errors as described above. This is from my event log:
Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x000000000385514d
Faulting process id: 0x260
Faulting application start time: 0x01d0b3e45e4e34a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe