Photoshop extension issue

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  • Updated 6 months ago

Hello Adobe,

This is my first post, so hoping someone can shed some light on this issue. I have PS CC 2018. The issue is to do with third party extensions, namely Zone System Express (Blake Rudis) and Raya Pro (Jimmy McIntyre). Jimmy McIntyre has stated on his website that this is a known issue, however the issue does occur when watching Blake's online videos.

So, this issue is: With the extension panel out and a Photoshop window out as well (eg the levels panel...see image below) ) clicking the levels panel causes it to disappear. I can only move the sliders if the extension panel is docked (by clicking the "Z" in the example below). This issue also affects the opacity slider in the layers panel. I can drag the %age by clicking on the word "opacity', but clicking the drop down triangle doesn't allow me to drag the triangle on the white line.

 image1png

My PC specs are: intel core i7 CPU, 860@2.80GHz, 16GB ram, 64bit windows7, Nvidia Ge Force GT240, 1.81TB hard drive, 60Gb SSD drive (C drive), monitor: HP Pavilion 27xi LED. I'm thinking something to do with the graphics card...which I know is "old" for 2018.

Jimmy McIntrye said it was an issue with Photoshop. I'm awaiting a response from Blake. This is from Jimmy McIntyre's support page:

When other windows, like an adjustment window, or refine edge, or color select (etc.), is open, and it disappears when you click on the window, you just need to make sure Raya Pro is docked. In other words, it is kept somewhere, like near the histogram in the grey vertical menu bar (as seen in my YouTube videos). And when a window is open, simply press the Raya Pro icon to close the panel. Now you should be able to make the adjustment without the window disappearing.

Please note: this is a known problem with Photoshop CC 2015 on Windows only with larger panels. Hopefully Adobe will address this in future updates.

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Paul

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Posted 6 months ago

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Cristen Gillespie

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That's an interesting issue. I have TK's panels, not Blake's Zone System, to test this with, but on a Mac (High Sierra), I'm unable to replicate the problem. Hopefully someone from Adobe will be able to address this with you by tomorrow. 
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Paul

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Hi Cristen. Thanks...looking forward to a response from Adobe...but I'm thinking it is graphics card related?
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Cristen Gillespie

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I really can't come up with a connection, but a lot does appear to relate to a driver not being up to date or something like that. It's odd to me that what it is affecting is a panel's function just because an extension isn't docked. My cards are are also Nvidia cards, both computers, running El Cap and HS. But they are still supported.

Their page on graphics card support does start with this: A compatible graphics processor (also called a graphics card, video card, or GPU) lets you experience better performance with Photoshop and use more of its features. Also, display problems, performance issues, errors, or crashes can occur if your computer’s graphics processor or its driver is incompatible with Photoshop.

And your card isn't in one of the series on the list of cards that support GPU features, but whether or not that means functionality between panels and extension panels is an issue, I certainly can't tell. Here's the url if you want to read what they say about it all.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
A more comprehensive list of what goes wrong with unsupported cards, as well as what to do to try to troubleshoot if it IS a problem with the card.

https://helpx.adobe.com/in/photoshop/kb/troubleshoot-gpu-graphics-card.html
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Paul

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Hi Adobe...anyone there?