PS Express won't open image files - gives error on iOS

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Photoshop Express v 3.5.2.10 for iOS in iPhone 6 iOS 8.3 Keep getting error message when I try to open any image that Photoshop can not open this file. Been happening about 2 weeks now.
Photo of Jason Allen Hathaway

Jason Allen Hathaway

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  • Annoyed

Posted 3 years ago

  • 1
Photo of Amit Kumar Gupta

Amit Kumar Gupta, Employee

  • 107 Posts
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Is it happening with a particular file or all files? Please click a photo from camera and open in the app. Does it work?
Photo of Jason Allen Hathaway

Jason Allen Hathaway

  • 4 Posts
  • 1 Reply Like
It is every file. I open the Photoshop Express app on my phone, I choose the Camera Roll option, and then get the error message every time I try it.
Photo of Amit Kumar Gupta

Amit Kumar Gupta, Employee

  • 107 Posts
  • 3 Reply Likes
Please send me a screenshot of the error.
Please see if you are able to import from Creative cloud or Revel.
It will be good if you can send me the file also.
I will also try to repro this.