Photoshop Express: Theres an error connecting to your Adobe ID account. Please try again.

  • 2
  • Problem
  • Updated 3 years ago
  • (Edited)
  • 2
I tried everything it just wont let me sign in, theres a lot of people whith this problem and no one is telling us how to fix it
Photo of Diana Arzate

Diana Arzate

  • 9 Posts
  • 1 Reply Like

Posted 3 years ago

  • 2
3 years ago
Photo of Paul Plak

Paul Plak

  • 138 Posts
  • 19 Reply Likes
Go to the adobe site and search for commercial user support.  This is often not a technical problem, but a licensing problem.
2016-07-25T20:44:44+00:00
Photo of Diana Arzate

Diana Arzate

  • 9 Posts
  • 1 Reply Like
but photoshop express it ́s suppose to be free and in order to get premium tools you just have to sing in whith your adobe ID, it wont let me sing in 
2016-07-26T04:36:56+00:00
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Christopher Rotter

  • 185 Posts
  • 6 Reply Likes
Recheck your account information; your phone or tablet is not syncing or unable to reach Adobe as a possibility.
2016-08-03T22:17:12+00:00
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Diana Arzate

  • 9 Posts
  • 1 Reply Like
Its computer, i ́ve checked my information, still doesn ́t work
3 years ago
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smriti mehra, Employee

  • 29 Posts
  • 2 Reply Likes
We are looking at resolving this on priority. There seems to be an issue with desktop and tablet devices. It is working fine for Windows Phone.
3 years ago
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KUSHA CHOPRA, Employee

  • 27 Posts
  • 3 Reply Likes
Update with the fix is released now. You should be able to see it on store anytime. Please update your app if not already updated. Sorry for the inconvenience! 

Thanks,
Kusha 
3 years ago
Photo of Diana Arzate

Diana Arzate

  • 9 Posts
  • 1 Reply Like
Now it works. Thanks!!
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