Photoshop 21.2: Export As - Layer's don't preview correctly, Unknown Error (Windows)

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  • Updated 2 weeks ago
  • (Edited)
I have an issue with latest versions of Photoshop (Version: 21.2.0) Export As feature is broken. 

To reproduce the bug:
1. Create new doc
2. Draw something on different layers (at least 7)
3. Choose Exports As layers in menu

Result:
Some of the assets preview will not shown. I see just loading icon on them. A few minutes later an error will be shown "an unknown error occurred" 


Photo of Артем Турчик

Артем Турчик

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Posted 3 weeks ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I am not able to reproduce this issue. Are you using an unmodified version of Photoshop from Adobe.com?
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Артем Турчик

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I use the 100% legal version from Adobe.com
The Problem is related to "convert to sRGB" option. If I click on the asset and uncheck "convert to sRGB" option the asset will be shown.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I didn't see a sub under your email address. 

I have "convert to sRGB" checked on my system and it's working. What is the space of the document you're trying to export from?
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Артем Турчик

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video proof)
Photo of Артем Турчик

Артем Турчик

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Yes, Ryzen
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Mariusz Kohut

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Hello! Just got an email with activity in my thread about that issue. Jeffrey, are you trying to reproduce it on some Ryzen CPU? Im on Ryzen 7 3800X. Other people reporting that issue were also on some Ryzens. Never had anything like that on my previous PC with Intel. I did all fresh installation of everything, including clean formatting and installing+updating windows, drivers and photoshop.
ALso tryied installing even oldest possible PS versionsthat Adobe app allows. That rules out possibility that its been introduced with some new PS versions. Its introduced with new CPU king in town. I am to green in processors architecture and how Photoshop is using it, but it might be related to how it treats its threading?
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. Ryzen is a good clue. I don't have a machine with this chipset. I will need to reach out to folks on our dev team to see who has a matching machine.