Photoshop CC 2015.1: 'Export as' appears to not work since update

  • 2
  • Problem
  • Updated 3 years ago
  • (Edited)
Since the latest update 'Export As...' in Photoshop is getting stuck saying 'processing' for everything I attempt to export. It also won't perform a 'quick export'.

I have tried restarting the application and exporting in different documents with various layers but nothing seems to be working.

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Adam Hastings

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  • frustrated

Posted 3 years ago

  • 2
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irina maderych, Employee

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Hi Adam,

could you email us generator log so we can take a look? imaderyc@adobe.com

generator log can be found here:
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Generator\logs
Mac: /Users/[your username]/Library/Logs/Adobe/Adobe Photoshop CC 2015/Generator
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tawfiq injass

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Hi I have the same problem
logs:

[debug:core 13:24:00.304 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:103:17] Launching with config:
{}
[debug:core 13:24:00.305 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:105:21] provided PS information:
version 16.0.0
pathundefined

[info:core 13:24:00.311 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:205:25] Detected Photoshop version: 16.0.0
[1;31mPotential problem with plugin at 'C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Generator\crema.generate': The plugin crema is incompatible with this version of generator-core. generator-core version: 3.4.0, plugin compatibility: ~3.5
[0m[1;31mNo viable plugins were found in 'C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\Generator'
[0m[debug:core 13:24:00.403 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:1718:21] Loading plugin: generator-assets
[debug:core 13:24:00.628 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:1734:21] Plugin loaded: generator-assets
[debug:core 13:24:00.630 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:1718:21] Loading plugin: adobe-preview-generator-plugin
[debug:core 13:24:00.890 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:1734:21] Plugin loaded: adobe-preview-generator-plugin
[debug:generator-assets 13:24:10.042 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Generator\assets.generate\lib\documentmanager.js:269:22] Applying change: {
"version": "1.3.0",
"timeStamp": 1449660250.041,
"count": 1,
"id": 1846,
"layers": [
{
"id": 3,
"index": 2,
"bounds": {
"top": 0,
"left": 0,
"bottom": 768,
"right": 1366
},
"layers": [
{
"id": 5,
"index": 1,
"bounds": {
"top": 200,
"left": 291,
"bottom": 385,
"right": 676
},
"added": true,
"type": "shapeLayer",
"name": "Rectangle 1"
}
]
}
]
}
[error:generator-assets 13:24:10.046 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Generator\assets.generate\lib\dom\document.js:845:34] Error updating property layers [ { id: 3,
index: 2,
bounds: { top: 0, left: 0, bottom: 768, right: 1366 },
layers: [ [Object] ] } ] { [AssertionError: Invalid insertion index: 2]
name: 'AssertionError',
actual: 3,
expected: 2,
operator: '===',
message: 'Invalid insertion index: 2' }
[warning:generator-assets 13:24:10.048 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Generator\assets.generate\lib\documentmanager.js:272:26] Unable to apply change to document
[debug:generator-assets 13:24:41.616 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Generator\assets.generate\lib\documentmanager.js:269:22] Applying change: {
"version": "1.3.0",
"timeStamp": 1449660281.615,
"count": 2,
"id": 1846,
"closed": true,
"metaDataOnly": true
}
[warning:core 13:24:43.697 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:122:25] Photoshop error Pipe error: Error: EPIPE, read
[info:core 13:24:43.698 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:117:25] Photoshop connection closed
[info:core 13:24:43.699 C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Generator-builtin\lib\generator.js:117:25] Photoshop connection closed
[1;31mExiting with code 0: Generator close event
[0m
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Adam Hastings

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I have since had the problem resolved by Custom Care by reinstalling Photoshop as certain parts of the update hadn't been written correctly due to certain file permissions.

I recommend uninstalling and re-installing the application.
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irina maderych, Employee

  • 38 Posts
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tawfiq injass, thank you for the log. Seems like Photoshop didn't get updated (see version is 16.0.0, should be 16.1)
please check if Creative Cloud application shows Photoshop Update, and apply it; if Update is not shown in Creative Cloud, uninstall and re-install Photoshop
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James Poulakos

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Same thing happening to me. If I do Quick Export, no file appears on my Mac, but no error msg from PS telling me that it noticed anything wrong. If I do Export As..., I get a dialog box with a busy signal, and hours later, it's still spinning.
(Edited)