Photoshop: Error with opening files

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
Okay so I'm not entirely sure how to describe this issue. Photoshop will be working perfectly fine and then out of the blue. Bam. I go to open a new file, and the window looks the exact same as the other window I have open. All new windows look the same as the original window. Closing the new image and reopening does nothing. I have to fully quit out of the program and relaunch. This is incredibly annoying and time consuming. I am using PS CC 2018, on my mac. Fully updated. 



The original PDF file: 



A new PDF file I tried to open:



A new image file I tried to open:
Photo of Liza Fraser

Liza Fraser

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  • frustrated

Posted 8 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is any of the UI responsive when you get into this state? (e.g. can you select different tools and commands?)
Photo of Liza Fraser

Liza Fraser

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I can use tools on the original PDF that I had open but not on any of the new files I opened.
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. Let me know if disabling the graphics processor make it work correctly.
Photo of Liza Fraser

Liza Fraser

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Okay I will get back to you
Photo of Liza Fraser

Liza Fraser

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So far it seems like it's working fine but the issue doesn't always happen right away. 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. Let me know if it comes back with the GPU off. Can you also provide your Photoshop System Info? Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If the UI is still responsive, could you please try going to Preferences > Performance... and uncheck Use Graphics Processor and restart Photoshop.