Elements 13 reports wrong location, wants to reconnect after migrating photos from one HD to another

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  • Updated 4 years ago
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My Windows 8 OS became corrupted. Since I did not want to reformat my HD, I installed a 3 TB HD and reinstalled Windows 8 onto it. I then copied all of my photos from virtual Drives K and R, which were on the old HD onto Drive C, which is on the new HD. I then upgraded Elements 11 to Elements 13. When I import a photo into Elements 13 it wants to "reconnect" and reports the file as being on Drive E (which is on the old HD). That includes those I uploaded since installation of the new HD and Elements 13. I never have had nor do I now have any photos (of which I have over 8,000 on the computer) on Drive E.

I am trying to re-catalog my photos in the Organizer but cannot proceed due to this anomaly. Anyone have any suggestions or work-arounds?
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Willard Paul

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Posted 4 years ago

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Michel BRETECHER, Champion

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The most important point to understand your situation is that the catalogs identify drives not only with their letters, but also with their serial numbers. That is necessary because you can change the letters when moving external or internal drives. That means that to move your catalogs and picture files to another drive or computer, you have to use the integrated backup/restore system.
http://helpx.adobe.com/photoshop-elem...
In your situation, if you can't do that, you'll have to reconnect using the 'reconnect' options in the catalog manager.
http://kb2.adobe.com/cps/333/333358.html
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Willard Paul

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Why does the program say my most recently added files, which have never been anyplace but on Drive C, are on Drive E?

Why cannot I delete the catalogs and just start over?

How can I reconnect when the program refuses to see that the files are identical?
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Michel BRETECHER, Champion

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I did not pay attention to the fact that your K and R volumes were 'virtual drives', I thought they were only logical partitions. That's probably the source of the problem. The following link (written before Win7) shows the problems with drive letters in the Organizer:
http://www.johnrellis.com/psedbtool/#...

To troubleshoot your situation, a more detailed report about all details of your file migrations seems necessary, as well as what is in your catalog database in the volume_table table, which needs a sqlite utility.

"Why cannot I delete the catalogs and just start over? "
It's always possible. Press the shift key while opening the Organizer. You'll be prompted to open a new catalog or repair the present one. Open a new catalog and from there you can use the catalog manager to delete the old one.
Alternatively, outside the Organizer you can delete, rename or move your catalog folder (find its location with Help/System Info). The Organizer will create a new one.

"How can I reconnect when the program refuses to see that the files are identical?"
Does this mean you have tried to reconnect? What happened exactly and did you get a specific message?
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Willard Paul

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I did delete the catalog in question. The replacement catalog does the same thing.

What additional details about the file migration are you looking for?

The link you gave me only gives me the home page for How-to-Geek. Typical search terms have, so-far, yielded nothing pertinent.

Where would I find the volume_table table? Can I open it in Microsoft Access?

Thanks for all your help. I really appreciate your assistance.

Can I solve my problem by editing the registry? Would deleting previous versions of Photoshop Elements help?
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Michel BRETECHER, Champion

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Sorry for the wrong link, I corrected it immediately, it's now the good one from John R Ellis. There has been another link from Adobe that I have not found yet, but that would not help in your case.
What I do not understand is that the replacement catalog is an empty one. The problems of drive identification should appear only if you try to re-import picture files from their present location and if there is some confusion in how your present drives are recognized in Windows. Do you get a message before importing files?
Note that the backup/restore included in the organizer since the first versions has no problem with disk drives identification when you restore to 'custom' location.
Your folder structure is kept; when picture files come from different drives, the resulting target master folders puts the folder trees under each original drive under a specific subfolder.
I think that virtual drives can lead to the same problem as 'clones' of drives which receive the same serial numbers as the original one or as uses of the subst Windows command.
Once you know what is wrong, you have either to use Windows to change drive letters or serial numbers to match what is in the catalog,
Or you have to poke into the database to correct it.
Instead of Access, you can use a free sqlite manager tool (I am using the one offered as a plugin in Firefox).
Back to know what is wrong when you have read the link:
Try to get such a utility and look at the volume_table table (a screenshot would help). On the other hand, use the Windows command to check the serial numbers as explained in the link.
As you can see, the solution may be tricky...
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Surendra, Employee

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This post on my blog provides an insight to reconnect issue. Please see if it helps.
http://psekb.blogspot.in/2013/03/how-...

~Surendra
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Willard Paul

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Thank you both for your help. As I was reading through these replies this morning it suddenly dawned on me that copying the photos to where Elements Organizer thought they were might do the trick. It did. Now all I have to do is move to where I want them using Elements Organizer and both the program and I will be happy.
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Willard Paul

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I spoke too soon. For some reason Elements Organizer sees Drive C, which is on the master HD and Drive E, which is on the slave HD, as being connected. That is to say, when I moved the files on Drive E to Drive C they were not deleted from Drive E. When I deleted them manually in Windows Explorer, I also lost the connection, but not the files, on Drive C. I could leave them on Drive E, but eventually that will be unsatisfactory because that drive has inadequate space for all my photos.
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Michel BRETECHER, Champion

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Not sure if that may help, but sometimes the files are copied (at least in part) on two different drives. The catalogs won't enable you to reconnect because the picture files 'are already in the catalog'. In such case, you have to fool the organizer so that the files in the wrong drive are considered 'disconnected'. For instance, instead of deleting the files, you simply rename temporarily the master folder in the wrong drive. You run the 'reconnect' process described by Surendra to reconnect all the files by browsing to the right drive.
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Willard Paul

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I renamed the file folder on Drive E from Pictures to My Pictures. No difference. I am posting a screen shot showing the folder in Drive E still being reported as "Pictures" with a failure to reconnect notice.
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Willard Paul

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Would I gain anything by deleting all versions of Elements (8, 10, 11, and 13) and reloading just Elements 13?
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Michel BRETECHER, Champion

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Your screenshot is typical of drive identification problems.
http://johnrellis.com/psedbtool/#_Det...
In some cases, clicking on the 'ok' button will solve the problem for each file, but that is not possible with a lot of files.
We are trying randomly possible solutions: not the best way since we don't know exactly what is wrong in the volume_table in your catalog database. That would involve looking at that table and using the Windows commands to see the serial numbers of all your drives. (details in the link above).
Any way deleting older versions of Elements would not help at all.
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Surendra, Employee

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Hi Willard,
Can you try importing (again) highlighted media and see if Organizer automatically reconnects?

~Surendra