Photoshop elements keep crashing on my mac. Artist in need of help :(

  • 2
  • Question
  • Updated 10 months ago
  • (Edited)
Photoshop elements keeps crashing on my system. I am an artist and use elements to get my work ready to print, as well as all my web images etc. I use a mac.
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Vicki Hunt

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  • frustrated

Posted 10 months ago

  • 2
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Johan Elzenga, Champion

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Vicki,
I understand your frustration, but the least you need to do to have any hope of help is give full information. What version of Photoshop Elements, what version of MacOS X, what happens (what were you doing) when PSE crashes. Does it give any error dialogs, etc., etc. The more info you give, the better the chance that somebody can help you.
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Vicki Hunt

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I'm sorry, forgive my ignorance!

OS X El Capitan

I will be happily editing and then it just closes, the whole lot. Sometimes an error report - I will use it now and make a note of any report and post back.
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Johan Elzenga, Champion

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And now the version of PSE...
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Vicki Hunt

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The version of pse is 9
Crash report below - its huge!

Process: Adobe Photoshop Elements [391]
Path: /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier: com.adobe.PhotoshopElements
Version: 9.0 [20100905.m.9093] (9)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop Elements [391]
User ID: 501

Date/Time: 2017-07-10 12:40:39.903 +0100
OS Version: Mac OS X 10.11.6 (15G1510)
Report Version: 11
Anonymous UUID: 3BF16313-5E0A-1439-4410-2CAE65FFEEB4

Time Awake Since Boot: 2900 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x20:
-->
__TEXT 0000000000001000-000000000213a000 [ 33.2M] r-x/rwx SM=COW /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements

Application Specific Information:
objc_msgSend() selector name: setScrollViewRefForCarbonApps:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x92174caf objc_msgSend + 31
1 com.apple.HIToolbox 0x9af6d2ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
2 com.apple.HIToolbox 0x9af157b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832
3 com.apple.HIToolbox 0x9af149c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
4 com.apple.HIToolbox 0x9af27b6d SendEventToEventTarget + 34
5 com.apple.HIToolbox 0x9b0c4c8e ToolboxEventDispatcher + 82
6 com.apple.HIToolbox 0x9b0c4bcc HLTBEventDispatcher + 17
7 com.apple.HIToolbox 0x9b0c5c74 _RunAppModalLoop + 159
8 com.apple.HIToolbox 0x9b0c5b96 RunAppModalLoopForWindow + 120
9 com.apple.AppKit 0x97baa934 -[NSApplication _doModalLoop:peek:] + 440
10 com.apple.AppKit 0x97daeb90 __35-[NSApplication runModalForWindow:]_block_invoke + 182
11 com.apple.AppKit 0x97ba80ad -[NSApplication runModalForWindow:] + 144
12 com.apple.AppKit 0x98039414 -[NSSavePanel runModal] + 873
13 com.apple.AppKit 0x98037adb -[NSSavePanel runModalForDirectory:file:types:] + 301
14 com.apple.AppKit 0x98240ff6 -[NSNavOpenPanel run] + 361
15 com.apple.AppKit 0x9824573f _NSNavDialogRun + 168
16 com.adobe.PhotoshopElements 0x0006e85e TApplication::ChooseDocument(long, TObjectList**) + 1336
17 com.adobe.PhotoshopElements 0x00776c4f TPhotoshopApplication::ChooseDocument(long, TObjectList**) + 67
18 com.adobe.PhotoshopElements 0x0006fd05 TApplication::DoMenuCommand(long, PlayDialogOptions) + 195
19 com.adobe.PhotoshopElements 0x0077f3f8 TPhotoshopApplication::DoMenuCommand(long, PlayDialogOptions) + 1010
20 com.adobe.PhotoshopElements 0x0112734b TLEApplication::DoMenuCommand(long, PlayDialogOptions) + 4023
21 com.adobe.PhotoshopElements 0x0008dad2 TEventHandler::HandleMenuCommand(long, PlayDialogOptions) + 146
22 com.adobe.PhotoshopElements 0x00119088 ZLogicalMenuItem::Invoke() + 96
23 com.adobe.PhotoshopElements 0x00108e3d ZMenu::ZMenuImpl::Invoke(long) + 95
24 com.adobe.PhotoshopElements 0x00108ee6 ZMenu::Invoke(long) + 26
25 com.adobe.PhotoshopElements 0x0006a787 TApplication::CallHandleMenuCommand(long, bool) + 73
26 com.adobe.PhotoshopElements 0x0006a8f5 TApplication::MenuEvent(long, void*) + 173
27 com.adobe.PhotoshopElements 0x0006d8ea TApplication::HandleMouseDown(TToolboxEvent*) + 442
28 com.adobe.PhotoshopElements 0x0077b8e6 TPhotoshopApplication::HandleMouseDown(TToolboxEvent*) + 834
29 com.adobe.PhotoshopElements 0x0006d235 TApplication::HandleToolboxEvent(TToolboxEvent*) + 171
30 com.adobe.PhotoshopElements 0x0008c8f1 TToolboxEvent::Process() + 29
31 com.adobe.PhotoshopElements 0x0006c09d TApplication::PollEvent(unsigned long, EventRecord const*) + 127
32 com.adobe.PhotoshopElements 0x0006c215 TApplication::MainEventLoop() + 55
33 com.adobe.PhotoshopElements 0x0006ab2c TApplication::Run() + 144
34 com.adobe.PhotoshopElements 0x0026f80d psmain(int, char**) + 2579
35 com.adobe.PhotoshopElements 0x0026f8a6 main + 24
36 com.adobe.PhotoshopElements 0x00003442 _start + 216
37 com.adobe.PhotoshopElements 0x00003369 start + 41

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x95a077fa kevent_qos + 10
1 libdispatch.dylib 0x994627ea _dispatch_mgr_invoke + 234
2 libdispatch.dylib 0x994623be _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x95a063ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x973175a7 _pthread_cond_wait + 868
2 libsystem_pthread.dylib 0x9731723e pthread_cond_wait + 48
3 com.adobe.amt.services 0x0d3bd222 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0d3b6204 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0d3bd288 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
7 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
8 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x959ff4ee semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9864a719 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x0d186aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9864a96c PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
5 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
6 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x959ff4ee semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9864a719 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x0d186aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9864a96c PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
5 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
6 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x959ff4ee semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9864a719 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x0d186aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9864a96c PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
5 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
6 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x95a063ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x97317538 _pthread_cond_wait + 757
2 libsystem_pthread.dylib 0x97319276 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98674f9a TSWaitOnCondition + 131
4 com.apple.CoreServices.CarbonCore 0x986751dc TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x9864a4d8 MPWaitOnQueue + 199
6 AdobeACE 0x048926f1 0x4858000 + 239345
7 AdobeACE 0x048920ed 0x4858000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9864a96c PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
10 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
11 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x95a063ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x97317538 _pthread_cond_wait + 757
2 libsystem_pthread.dylib 0x97319276 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98674f9a TSWaitOnCondition + 131
4 com.apple.CoreServices.CarbonCore 0x986751dc TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x9864a4d8 MPWaitOnQueue + 199
6 AdobeACE 0x048926f1 0x4858000 + 239345
7 AdobeACE 0x048920ed 0x4858000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9864a96c PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
10 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
11 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x95a063ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x97317538 _pthread_cond_wait + 757
2 libsystem_pthread.dylib 0x97319276 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98674f9a TSWaitOnCondition + 131
4 com.apple.CoreServices.CarbonCore 0x986751dc TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x9864a4d8 MPWaitOnQueue + 199
6 AdobeACE 0x048926f1 0x4858000 + 239345
7 AdobeACE 0x048920ed 0x4858000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9864a96c PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
10 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
11 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x959ff5ba mach_wait_until + 10
1 libsystem_c.dylib 0x98f4e7ee nanosleep + 360
2 com.adobe.PSAutomate 0x1df087ef ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x1df0884f ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x1dee19e2 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x1df08b0f ScObjects::Thread::go(void*) + 239
6 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
7 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
8 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 10:: CVDisplayLink
0 libsystem_kernel.dylib 0x95a063ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x973175a7 _pthread_cond_wait + 868
2 libsystem_pthread.dylib 0x973188b1 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreVideo 0x974cdb9d CVDisplayLink::waitUntil(unsigned long long) + 285
4 com.apple.CoreVideo 0x974cd910 CVDisplayLink::runIOThread() + 678
5 com.apple.CoreVideo 0x974cd2bb startIOThread(void*) + 159
6 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
7 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
8 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x959ff49a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x959fe884 mach_msg + 68
2 com.apple.CoreFoundation 0x9d8b4a96 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9d8b3ea1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x9d8b3646 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9d8b34ab CFRunLoopRunInMode + 123
6 com.apple.CFNetwork 0x924f8397 +[NSURLConnection(Loader) _resourceLoadLoop:] + 717
7 com.apple.Foundation 0x9e0767e7 -[NSThread main] + 45
8 com.apple.Foundation 0x9e076572 __NSThread__start__ + 1550
9 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
10 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
11 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 12:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x95a06726 __select + 10
1 com.apple.CoreFoundation 0x9d8f5ca0 __CFSocketManager + 912
2 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
3 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
4 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 13:
0 libsystem_kernel.dylib 0x95a063ea __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x973175a7 _pthread_cond_wait + 868
2 libsystem_pthread.dylib 0x973188b1 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x986751c0 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x98674d19 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x98674f12 TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9862f3dc AsyncFileThread(void*) + 286
7 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
8 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
9 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 14:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 15:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 16:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 17:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 18:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 19:
0 libsystem_kernel.dylib 0x95a067ce __semwait_signal + 10
1 libsystem_c.dylib 0x98f478d1 nanosleep$UNIX2003 + 218
2 com.apple.Foundation 0x9e13da89 +[NSThread sleepUntilDate:] + 207
3 com.apple.imageKit 0x996a803a -[IKTaskManager taskLoop] + 1546
4 com.apple.Foundation 0x9e0767e7 -[NSThread main] + 45
5 com.apple.Foundation 0x9e076572 __NSThread__start__ + 1550
6 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
7 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
8 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 20:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 21:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 22:
0 libsystem_kernel.dylib 0x95a067ce __semwait_signal + 10
1 libsystem_c.dylib 0x98f478d1 nanosleep$UNIX2003 + 218
2 com.apple.Foundation 0x9e13da89 +[NSThread sleepUntilDate:] + 207
3 com.apple.imageKit 0x996a7fe3 -[IKTaskManager taskLoop] + 1459
4 com.apple.Foundation 0x9e0767e7 -[NSThread main] + 45
5 com.apple.Foundation 0x9e076572 __NSThread__start__ + 1550
6 libsystem_pthread.dylib 0x97316780 _pthread_body + 138
7 libsystem_pthread.dylib 0x973166f6 _pthread_start + 155
8 libsystem_pthread.dylib 0x97313f7a thread_start + 34

Thread 23:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 24:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 25:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 26:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 27:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 28:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 29:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 30:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 31:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 32:
0 libsystem_kernel.dylib 0x95a06d5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9731634b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x97313f56 start_wqthread + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x10bbfe80 ebx: 0x983cacba ecx: 0x9859e677 edx: 0x00000000
edi: 0x10bbfe80 esi: 0x4a99b7a0 ebp: 0xbfffdde8 esp: 0xbfffddb8
ss: 0x00000023 efl: 0x00010202 eip: 0x92174caf cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000020

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14

Binary Images:
0x1000 - 0x2139feb +com.adobe.PhotoshopElements (9.0 [20100905.m.9093] - 9) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
0x41b5000 - 0x41bafff org.twain.dsm (1.9.5 - 1.9.5) /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x41c0000 - 0x459a01f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/adobelinguistic.framework/Versions/3/AdobeLinguistic
0x464e000 - 0x47eefe7 +com.adobe.owl (AdobeOwl version 3.1.12 - 3.1.12) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x4858000 - 0x496cfff +AdobeACE (1) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeACE.framework/Versions/a/AdobeACE
0x498f000 - 0x4d67ff7 +AdobeMPS (1) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeMPS.framework/Versions/a/AdobeMPS
0x4e96000 - 0x518bfe7 +AdobeAGM (1) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAGM.framework/Versions/a/AdobeAGM
0x523e000 - 0x5528ff7 +AdobeCoolType (1) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeCoolType.framework/Versions/a/AdobeCoolType
0x55ac000 - 0x55c6fff +AdobeBIB (1) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeBIB.framework/Versions/a/AdobeBIB
0x55cf000 - 0x55f0ff7 +AdobeBIBUtils (1) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/a/AdobeBIBUtils
0x55fc000 - 0x561fff6 +AdobeAXE8SharedExpat (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/a/AdobeAXE8SharedExpat
0x5631000 - 0x56be2cb +libicucnv.dylib.36.0 (36) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
0x56eb000 - 0x570680f +libicudata.dylib.36.0 (36) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x5709000 - 0x5774ffb +com.adobe.amtlib (amtlib 3.5.0.22 - 3.5.0.22) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x578b000 - 0x581bfc3 +WRServices (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/wrservices.framework/Versions/a/WRServices
0x599d000 - 0x59f4fff +aif_core (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/aif_core.framework/Versions/a/aif_core
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0x9456d000 - 0x94573fff com.apple.speech.recognition.framework (5.1.1 - 5.1.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x94574000 - 0x9458ffff com.apple.CFOpenDirectory (10.11 - 194) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x94590000 - 0x94709ff7 com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9470a000 - 0x947a8fff com.apple.ColorSync (4.9.0 - 4.9.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
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0x947ed000 - 0x958bcfff com.apple.WebCore (11601 - 11601.7.5) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x958bd000 - 0x958cbff3 com.apple.opengl (12.1.0 - 12.1.0) /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x958cc000 - 0x95958ff3 com.apple.CorePDF (4.0 - 4) /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
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0x95973000 - 0x9598dff7 liblzma.5.dylib (10) /usr/lib/liblzma.5.dylib
0x9598e000 - 0x959eaff7 libTIFF.dylib (1461) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x959eb000 - 0x95a0cffb libsystem_kernel.dylib (3248.60.11.5.3) /usr/lib/system/libsystem_kernel.dylib
0x95a0d000 - 0x95a0ffff com.apple.SafariServices.framework (11603 - 11603.2.5) /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariServices
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0x95b05000 - 0x95b65ff7 com.apple.AppleVAFramework (5.0.32 - 5.0.32) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x95b66000 - 0x96094fdf com.apple.vImage (8.0 - 8.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x96095000 - 0x96107ffb com.apple.framework.CoreWLAN (11.0 - 1101.20) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x96108000 - 0x96116ff7 libz.1.dylib (61.20.1) /usr/lib/libz.1.dylib
0x96117000 - 0x961b7ffb com.apple.QD (3.12 - 302) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x961b8000 - 0x964cafef com.apple.CoreAUC (214.0.0 - 214.0.0) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x964cb000 - 0x964d1fff com.apple.IOAccelerator (205.11 - 205.11) /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x964d2000 - 0x964d2fff com.apple.Cocoa (6.11 - 22) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x964d3000 - 0x964d3fff com.apple.Accelerate (1.10 - Accelerate 1.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x964d4000 - 0x964d7fff libScreenReader.dylib (426.42) /usr/lib/libScreenReader.dylib
0x964d8000 - 0x9652fff7 com.apple.HIServices (1.22 - 550) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x96530000 - 0x966b5fff com.apple.UIFoundation (1.0 - 436.1) /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
0x966b6000 - 0x966ccff3 libLinearAlgebra.dylib (1162.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
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0x9671c000 - 0x9674aff7 GLRendererFloat (12.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat
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0x96751000 - 0x96770fff com.apple.GenerationalStorage (2.0 - 239.1) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
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0x97391000 - 0x97399fff com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
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0x97733000 - 0x97735fff libsystem_coreservices.dylib (19.2) /usr/lib/system/libsystem_coreservices.dylib
0x97736000 - 0x977e9ff7 com.apple.Bluetooth (4.4.6 - 4.4.6f1) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
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0x9785e000 - 0x97869fff com.apple.AppleFSCompression (81.20.2 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
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0x9787c000 - 0x97885fff libGFXShared.dylib (12.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
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0x978c8000 - 0x978cdfff com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x978ce000 - 0x985afffb com.apple.AppKit (6.9 - 1404.47) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x988c0000 - 0x9892effb libsystem_network.dylib (583.50.1) /usr/lib/system/libsystem_network.dylib
0x9892f000 - 0x989c3ff3 com.apple.PerformanceAnalysis (1.0 - 1) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x989c4000 - 0x989cffff com.apple.NetAuth (6.0 - 6.0) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x989d0000 - 0x989d9fff libcopyfile.dylib (127) /usr/lib/system/libcopyfile.dylib
0x989da000 - 0x989ddff7 libdyld.dylib (360.22) /usr/lib/system/libdyld.dylib
0x989de000 - 0x98dd7ff7 com.apple.CoreGraphics (1.600.0 - 960.7) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x98dd8000 - 0x98decff7 com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x98ded000 - 0x98dedfff liblaunch.dylib (765.50.8.1.1) /usr/lib/system/liblaunch.dylib
0x98dee000 - 0x98e7ffff com.apple.CoreSymbolication (3.1 - 58048.1) /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
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0x98eb2000 - 0x98ebaff7 libcldcpuengine.dylib (2.7.3) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x98ebe000 - 0x98ec8fff libsystem_notify.dylib (150.40.1) /usr/lib/system/libsystem_notify.dylib
0x98ec9000 - 0x98f5effb libsystem_c.dylib (1082.60.1) /usr/lib/system/libsystem_c.dylib
0x98f5f000 - 0x99055fff com.apple.QuickLookUIFramework (5.0 - 696.7) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x99056000 - 0x99087ff7 com.apple.DictionaryServices (1.2 - 250.3) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x99088000 - 0x9912ffff com.apple.Metadata (10.7.0 - 972.34) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x99130000 - 0x99158fff com.apple.IconServices (68.1 - 68.1) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x99159000 - 0x9919cfff com.apple.Metal (56.6 - 56.6) /System/Library/Frameworks/Metal.framework/Versions/A/Metal
0x9919d000 - 0x9919dfff com.apple.CoreServices (728.13 - 728.13) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9919e000 - 0x9945afff com.apple.RawCamera.bundle (6.21 - 879) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9945b000 - 0x99485fff libdispatch.dylib (501.40.12) /usr/lib/system/libdispatch.dylib
0x99486000 - 0x994a2ff7 com.apple.aps.framework (4.0 - 4.0) /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePushService
0x994a3000 - 0x994a5fff libCVMSPluginSupport.dylib (12.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x994a6000 - 0x99591feb libvMisc.dylib (563.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x99592000 - 0x995abfff libsystem_asl.dylib (323.50.1) /usr/lib/system/libsystem_asl.dylib
0x995ac000 - 0x995aefff libquarantine.dylib (80) /usr/lib/system/libquarantine.dylib
0x995af000 - 0x995affff libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib
0x995b0000 - 0x99842fff com.apple.imageKit (2.6 - 932) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
0x99843000 - 0x99985fef libvDSP.dylib (563.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
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0x9998d000 - 0x99adefef com.apple.coreui (2.1 - 366.1) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
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0x99b02000 - 0x99ca5ff7 libGLProgrammability.dylib (12.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
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0x99ca8000 - 0x99caffff com.apple.agl (3.3.1 - AGL-3.3.1) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x99cb0000 - 0x99cf0ff3 com.apple.AppleJPEG (1.0 - 1) /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x99cfc000 - 0x99d3ffff libGLU.dylib (12.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x99d40000 - 0x99d42ffb libRadiance.dylib (1461) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x99d43000 - 0x99d46ff3 libsystem_sandbox.dylib (460.60.3) /usr/lib/system/libsystem_sandbox.dylib
0x99d47000 - 0x99d52ff7 libChineseTokenizer.dylib (16) /usr/lib/libChineseTokenizer.dylib
0x99d53000 - 0x99d86fe3 libsystem_m.dylib (3105) /usr/lib/system/libsystem_m.dylib
0x99d87000 - 0x99d9aff7 libcmph.dylib (6) /usr/lib/libcmph.dylib
0x99d9b000 - 0x99eb4ff7 com.apple.desktopservices (1.10.3 - 1.10.3) /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x99eb5000 - 0x99ec5fff libGL.dylib (12.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x99ec6000 - 0x99eddff7 libmarisa.dylib (4) /usr/lib/libmarisa.dylib
0x99f0c000 - 0x99f2ffff com.apple.ProtectedCloudStorage (1.0 - 1) /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedCloudStorage
0x99f30000 - 0x9a4a0fff com.apple.QuartzComposer (5.1 - 334) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x9a4a1000 - 0x9a4c4fff libJPEG.dylib (1461) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9a4c5000 - 0x9a4c7ffb libCGXType.A.dylib (970) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x9a4c8000 - 0x9a4d5fff com.apple.HelpData (2.1.4 - 90) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x9a4d6000 - 0x9a4e2fff com.apple.CrashReporterSupport (10.11 - 718) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x9a4e3000 - 0x9a4e6ff7 com.apple.help (1.3.3 - 46) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x9a4e7000 - 0x9a79aff3 com.apple.security (7.0 - 57337.60.3) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9a79b000 - 0x9aa3efff libmecabra.dylib (696.5) /usr/lib/libmecabra.dylib
0x9aa3f000 - 0x9aaeefff libcrypto.0.9.7.dylib (106) /usr/lib/libcrypto.0.9.7.dylib
0x9aaef000 - 0x9aaf0fff libSystem.B.dylib (1226.10.1) /usr/lib/libSystem.B.dylib
0x9aaf5000 - 0x9aba0ff7 com.apple.LanguageModeling (1.0 - 1) /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x9aba1000 - 0x9ad51ffb GLEngine (12.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundle/GLEngine
0x9af0d000 - 0x9b2d4ff3 com.apple.HIToolbox (2.1.1 - 807.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9b2d5000 - 0x9b2d7fff com.apple.loginsupport (1.0 - 1) /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
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0x9b2ea000 - 0x9b522fff com.apple.CoreImage (11.4.0 - 366.4.20) /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x9b523000 - 0x9b525fff com.apple.QuickTimeH264.component (7.7.3 - 2943.13) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x9b526000 - 0x9b708fff com.apple.QuartzCore (1.11 - 410.14) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9b75a000 - 0x9b809fff com.apple.PDFKit (3.1 - 3.1) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
0x9b80a000 - 0x9b865fff com.apple.print.framework.PrintCore (11.2 - 472.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9b866000 - 0x9ba9fff7 libFosl_dynamic.dylib (16.24) /usr/lib/libFosl_dynamic.dylib
0x9baa2000 - 0x9bbc8ff3 com.apple.CoreText (352.0 - 494.13) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x9bbcf000 - 0x9bbedffb libresolv.9.dylib (60) /usr/lib/libresolv.9.dylib
0x9bbee000 - 0x9bc5eff3 libType1Scaler.dylib (116.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x9bc5f000 - 0x9bc6cfff com.apple.SpeechRecognitionCore (2.2.7 - 2.2.7) /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
0x9bc6d000 - 0x9bd36fff com.apple.DiscRecording (9.0.1 - 9010.4.3) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x9bd37000 - 0x9be37ff7 libFontParser.dylib (158.7) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x
Photo of Todd Shaner

Todd Shaner, Champion

  • 912 Posts
  • 279 Reply Likes
PSE 9 is compatible with Mac OS X v10.5.8 through v10.6. Best solution is to purchase an upgrade to PSE 15.
https://forums.adobe.com/message/8480012#8480012
Photo of Steve Lehman

Steve Lehman

  • 543 Posts
  • 64 Reply Likes
Vicki,

Excuse me for intervening.  I am a Windows engineer, but not for Mac.  Similar to Windows, reading the numbers in your error message, it begins with a references to the kernel (at the core of C-drive with 0's for its page-frame) which describes that the program has inserted itself in a page-frame (numbers and letters) equaling zero, or at the core itself which is in an area that is not permitted.  It means the problem is at the root directory, but all of it may reside there and not be installed simply in its Index.  Correcting this at the root directory can be dicey, as going to the root can either render the program as not operable or correct it, depending on adjustments at the root with true or false settings (in Windows these settings are replaced by 0's and 1's).  

All of this means that the program is not installed in the correct drive space and your computer is having a problem handling different parts which could be scattered all over the drive in multiple page-frames.  In Windows we would defragment the drive but that is never a guarantee to recover all parts of a program to put it into one page-frame.  In your case, an uninstall and a reinstall may correct it, but read onward for a much better suggestion.   But the error message is followed by a lengthy message concerning your Mac system which is trying to recover from the problem in steps, as it goes through its automatic toolbox and then it merely shows a verification for its error, without a recovery.   I hear it's common for a Mac not to find a solution from its toolbox.   

Todd's suggestion to try PSE15 is a valid suggestion in this case.  PSE9 is not being supported anymore but we know it well in Windows although we try to work with it, it's still not supported for Windows computers.  If it were in a Windows computer, I would reset it with SFC commands in a Windows-Shell in DOS.  Being in a Mac, we don't have a Windows-Shell or DOS.  Also in this forum, we have a few Mac user-techs but they are not here.  

My suggestion is for you to be sure to backup your personal files, or secure them on your drive or a remote disc or USB derive, or an external drive (as my preferred method on 2 external drives), if you haven't already.  You could uninstall PSE9 and reinstall it, BUT you could have the same problem as it finds the same page-frame address as before.  If you would rather have PSE15, and I highly suggest that, before doing this, you must first uninstall PSE9 before installing PSE15.  Otherwise, your newer PSE15 may install in a similar path or page-frame and have the same problem as similar programs can mimic.   Think of page-frame numbers as addresses where your computer finds files and programs from its index.   If one becomes available, it uses the next nearest and you cannot choose its address.   It will most likely change its address but installing another program.  And PSE15 will keep you current.  Trust me, not much changed and you will have a similar program although its tools might be in different places, as the "undo" and "redo" are at the bottom instead of the top.  

Most Photoshop Elements will reside on the same computer safely (I have 4 on 1 computer and 4 on another etc) but in your case, I would trash PSE9 which appears to have become corrupt and will not work at the root.   If you are loyal to PSE9, you could reinstall PSE9 to see how it could have went for your curiosity.  Just know, if it doesn't operate normally, trash it.  Be sure to remove and reboot the computer several times to make sure it is gone.   And rather than removed it from a Mac program console, if the program has an uninstall in your program list, use that 'uninstall' to make sure it is removed completely.   


Happy Computing,   
Steve Lehman, MCSE responding