Elements: Brush/eraser hangs in Yosemite MacOS 10.10

  • 87
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.
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David Chubb

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  • frustrated

Posted 4 years ago

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joey stewart

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The plug in works perfectly
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katja koopmann

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This reply was created from a merged topic originally titled PSE stops cold with Yosemite.

Photoshop Elements doesn`t work any more after Yosemite upgrade. The program freezes when trying to select something and has to be shut down. Please help.
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Alison Malley

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This reply was created from a merged topic originally titled Photoshop Elements 12 Editor crashing.

Ever since I upgraded my Macbook from OS X Mavericks to OS X Yosemite, several of the tools in PSE12 Editor won't work any more. The Editor freezes every time and I have to force quit out of it. I've tried reinstalling PSE12, but it hasn't made any difference. The tools that I've had problems with are the Clone Stamp, Healing Brush, Eraser and Brush. Please can you help?
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Lynne

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Alison, go to the top of this page - the section in pink explains how to download and install a plugin which will fix your problem.
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Alison Malley

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Thanks very much, Lynne. It's now working perfectly.
I wish I'd picked up this topic when I was looking for help - instead I ended up creating my own new topic. You must be getting rather fed up with people doing that. :-(
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Lynne

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Alison, I posted a similar question way back when I switched to Yosemite and had the same issues with PSE12 - when I posted to the Forums I could not find a similar post...I also posted to a Facebook group and got an immediate response from an Adobe person. I kept up a dialogue within the Adobe forum and within a day or so, the techs there came up with this plugin. I'm staying on the forum just so that I can get first notification of when Apple actually fixes the trackpad issue (I'm also on an Apple forum pertaining to the same question). It seems you're not the only one who posts a new question related to the topic - everyday one or 2 people do and the Adobe forum moderator (I think) just combines those posts with this one -- so when I see that a new person is experiencing the issue, it's no trouble for me to refer them to the plugin that Adobe came up with which is supposed to be a temporary fix until Apple/Adobe find a permanent solution to the trackpad issue. Glad it worked for you!!
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Lynne

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Alison, Apple has just released an update to Yosemite -- apparently that fixed the PSE 12 issue.
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Alison Malley

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Thanks for letting me know. Just took a look in the App Store and it should make a few other improvements too. All good stuff!
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Lynne

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Adobe moderators: I just got notification that Apple has released an update to Yosemite today. I also noticed it did NOT address the issue with trackpad. So are they just ignoring it I wonder? or did they decide that you came up with the plugin so therefore they didn't need to deal with it? Interesting!!
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James Helmick

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I just finished updating my MAC BOOK to Yosemite 10.10.1 and the trackpad works perfectly with my Elements 12. Looks like the best alternative.

Jim
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Lynne

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Jim, that's good news - I guess Apple just didn't include the trackpad issue in the list of bugs that the update fixed!! thanks for being a pioneer - I always wait a few days before I install any new updates!!
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David Berry

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As Jim mentioned 10.10.1 fixed the trackpad issue on my MacBook Pro. Given the list of fixes Apple does mention, looks like a good update.
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uwe schröder

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update 10.10.1 and it works with the installed plug in work around .
Anything is ok with PSE 11 (y)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
The Yosemite update 10.10.1 should natively correct this issue.

Go to the Apple menu and select "Software Update..." or launch the App Store application and click on "Updates" to install the latest OS updates.
(Edited)
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Xandra Duelge

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Hey, I'm still having this issue, but with CS6 running 10.10.1, also just finished reinstalling both my Wacom drivers (twice), removing all traces of .pref files, restarting multiple times, cleared the PRAM, reinstalled CS6 and updated it, still seems to glitch and not detect new user input after a few brush or erase strokes.
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Chris Cox

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Did you also install the WhiteWindowWorkaround plugin for Photoshop CS6?
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Lynne

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that might help -- I had installed it for PSE 12 and didn't bother to uninstall it when I updated Yosemite....
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Xandra Duelge

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Okay, that actually works in Photoshop CS6 as well. Seems to be responsive like it was in 10.9.x, so that's great.
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Lynne

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good to hear that the plugin helped again.
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Michael Heinz

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Confirmed - PSE12 works fine with 10.10.1.
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Robert

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This reply was created from a merged topic originally titled OSX Yosemite conflicts with Photoshop Elements 12 Editor.

Photoshop Elements 12 Editor freezes up when the following are selected: enhance, draw, or select. I have Mac Air OS X Yosemite ver. 10.10.
Bob
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Make sure you update your OS to 10.10.1
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Robert

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Problem solved, Thank you
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Shannon Blaylock

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This reply was created from a merged topic originally titled Elements 12 Freezing When Using Spot Healing/Dodge/Burn, etc..

PSE 12 freezes and requires me to force quit if I use features such as the spot healing tool, blur, dodging, burning, etc. I am able to use some features (crop, lighten, contrast, etc.). Anyone else experience this issue and find a resolution?
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Lynne

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this issue was solved by an Adobe plugin until the Yosemite update came out --- update your computer to Yosemite and you should have no further problems
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Shannon Blaylock

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My Yosemite and Adobe are both updated. That did not fix the issue for me.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Lynne

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really? wow! that's the first I've heard of it. Did you try applying the Adobe plugin that's at the top of this page before you did the Yosemite update? You should have seen a change then. seeing as the Yosemite update did not fix your problem, you might want to back up everything on your computer and do a clean install of Yosemite - a lot of work but might solve the problem. good luck.
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Shannon Blaylock

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Thanks, I will try that as my next step.
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Lynne

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I hope it works, Shannon. Let me know. Be sure you do a really thorough back up (do you use Time Machine? - that worked for me -- I did a double TM backup about an hour apart just to be sure).
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David Flynn

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Looks like Adobe solved problem with Clone Erase. I updated Elements, and there is no longer a problem. There was an option to allow plug-ins. Works great. Thanks all!
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Debra Dunham

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This reply was created from a merged topic originally titled is elements 12 compatible with Mac OS 10 yosemite version 10.10?.

elements locks up and the editing tools don't work now that I have upgraded my operating system to yosemite
is there an free upgrade or do I have to buy another version of this elements program
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Lynne

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Debra, did you do the update to Yosemite? that should fix the issue. Previously Adobe had posted a plugin that was a temporary solution - I applied that and then when Yosemite was updated, I just left it in place -- no problems for Elements 11 or 12 after that. Go to the very top of this page - the Adobe fixes are in a big pink box. Good luck!
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Shirley Foxwell

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My smart brush, etc. does not work with Yosemite. I downloaded the zip file but I get the message "Photoshop Elements does not recognize this file."
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Chris Cox

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Which version of Elements?
Which ZIP file are you referring to? And did you unzip and install the contents correctly?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Shirley, you do not need to install the plug-in if you update your OS X Yosemite to 10.10.2.
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mayers6

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If the plug in was installed prior to version 10.10.2 OS do we need to uninstall it?
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Major Henderson

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I'm not sure, but I did and it works.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You don't have to uninstall. It doesn't hurt either way.
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mayers6

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thanks
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Martin King

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This reply was created from a merged topic originally titled Problems using Elements 12 with Wacom Ituos Pro + Mac Yosemite. Lasso tool and zo....

I am experiencing lasso tool time lag/early selection closure plus intermittent problems with zoom when using Wacom tablet. Seems to be common problem that has been around some time. Only work-arounds/fixes I can see relate to Photoshop CC (not Elements). Have applied latest updates to Elements, Wacom and Mac OS X 10.10.2 Running on mid 2010 iMac (Intel core i5 - 4GB memory).
I have no problems with lasso selection in Elements when I use standard mouse instead of Wacom pen. The Wacom Intuos seems fine with other software (e.g. Manga Studio, Sketchbook Pro). All issues seem to happen when Elements meets Wacom.

Wacom have responded with a shrug and directed me towards Adobe.
I have 2 questions
1- Is software conflict the most likely cause of my problems or is there anything I can try?
2- If this is still a compatibility problem, can anyone tell who is doing what to resolve it?
Thanks for listening