Elements: Brush/eraser hangs in Yosemite MacOS 10.10

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.
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David Chubb

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  • frustrated

Posted 5 years ago

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NATALIE ERRINGTON

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~Plug in did not work, so will stick with usb mouse, instead of trackpad until resolution is received from you and Apple :(
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Susan Keene

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Plug in is now working for me! Thank you for this temporary fix. Please let us know when the permanent fix is available.
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Chelsea Grobelny

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This reply was created from a merged topic originally titled Photoshop Elements 12 Freezes.

Photoshop Elements 12 keeps freezing everytime I use any of the brushes including spot healing, impressionist, normal, etc. I'm forced to get shut down the application through the control center and lose all of my work. It's been doing this ever since I downloaded OS Yosemite
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Tracy

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This reply was created from a merged topic originally titled Photoshop: Spot Healing Brush Does Not Work.

I upgraded my computer to OS X Yosemite. Wondering if this is why my spot healing brush does not work anymore?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Install the plug-in in the official answer at the top. It should solve your problem.
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Lynne

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works very well, thanks, Jeffrey!!
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Lynne

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Jeffrey, I think I've replied to at least 25 people on various forums and FB sites with this same answer- perhaps Adobe should put this workaround at the beginning of their forums page? seems people just go ahead and add their issue and don't scroll through the forums to see if it's been answered!
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Tracy

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Do you know when Mac will be resolving this issue. I downloaded the zip & it says it does not recognize this type of file.
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Chris Cox

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Did you put the unzipped plugin in the Plug-Ins folder?
It sounds like you tried to open it by mistake.
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Lynne

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or Tracy, just use your mouse if you don't understand how to put the plugin into your file folder. Using the mouse solves the problem as well
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David Flynn

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This reply was created from a merged topic originally titled Clone Stamp in Elements 12.1 freezes.

I attempted to use the Clone Stamp feature (on several photos) in Elements 12.1 (several attempts). It allowed only a circular clone stamp the size of the stamp, before the whole program froze. Had to Force Quit every time. HELP!
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Lynne

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if you go to the top of this topic you'll see a solution by Adobe - it's highlighted in pink- they've created a temporary plugin that will help you out -- otherwise if you use your mouse instead of your trackpad, Elements will not freeze either.
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tony lyna

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This reply was created from a merged topic originally titled photoshop elements 11 move tool snaps back into place only works with arrows. hel....
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try downloading and installing the plug-in listed in the official answer at the top of this page.
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Emily Denofrio

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This reply was created from a merged topic originally titled Photoshop Elements 12 on Yosemite.

Now that I've upgraded to Yosemite in my Mac, the only thing I can do in Photoshop is crop pictures. If I try anything else, the program freezes. This is crazy. I've only had Photoshop for a year and now I can't do any of the things I bought it for. I wish I would have been warned not to download Yosemite. Any fixes??
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Lynne

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Emily, try downloading and installing the plug-in listed at the top of the page. It totally solved my issues with Yosemite and Elements 12. You can also try using your mouse instead of a trackpad...but for me it was more convenient to just use the plug-in
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Tracy

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Thanks, figured out how to install the plugin!
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Cindy Crow

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This reply was created from a merged topic originally titled OS X to Yosemite Photoshop Elements 11 Issues.

I upgraded of OS X Yosemite and now my Photoshop Elements 11 lasso tool and magic wand aren't working. The lasso tool freezes and the magic wand only selects a small section and won't let me expand.
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Lynne

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Cindy
follow the directions at the top of this page (in pink) for installing a plugin which will fix your problems for now. You can also use a mouse instead of a trackpad.
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Ayako Willis

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Thank you! Now I can get back to work. Hooray!
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Eric Ricci

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This reply was created from a merged topic originally titled ELEMENTS 12.1: Quick Selection Tool freezes.

When I select the quick selection tool in Adobe Photoshop Elements 12.1, the program crashes. Is anyone else experiencing this bug?
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Lynne

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Eric, scroll to the top of this forum - Adobe has published a plugin that will solve your problem (it's in a big pink box). You can also use your mouse instead of a trackpad and it will work.
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amber wallbank

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This reply was created from a merged topic originally titled OS X Yosemite 10.10 freezes my photoshop elements 12.

I've just updated my macbook pro to OS X Yosemite 10.10 and my photoshop elements 12 keeps freezing every time I try and edit a picture. It's also made everything else on my computer really slow. Help!!
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Joey Stewart

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This reply was created from a merged topic originally titled Spot Healing brush on Elements 12 locks down my computer after installing MacOS 1....

Adobe Photoshop Elements 12 does not function correctly on Mac OS X Yosemite.
It hangs, and actually locks up my computer, when trying to use the Spot Healing function, Smart Brush and other tools.
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Carmen D

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This reply was created from a merged topic originally titled Elements 12 Freezes when using Brushes on MacOS 10.10.

Photoshop Elements V. 12 keeps freezing when I try and use brushes – any brush, even the default ones. I just downloaded the new Yosemite software for my Mac, so it might be compatibility issues too.
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Jennifer Fort

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This reply was created from a merged topic originally titled Elements 12 moving layers not working - bounces back to original spot..

I'm all of a sudden having an issue with Photoshop Elements 12 on my Mac. Anytime I try to move a layer to a new spot on the page, once I let go of the mouse, it jumps back to its original spot on the page. I've tried quitting photoshop and reopening it but that doesn't seem to work. Is there a trick on how to fix this? Not sure if the fact I have OS X Yosemite is an issue because Photoshop was working on it before, even with OS X Yosemite installed. Any ideas would be great. Thanks!
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mayers6

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This reply was created from a merged topic originally titled Elements 12 fails (hangs) in Mac OS 10.10 Photoshop elements editor is now unusab....

As soon as a photo opens in the PSE 12 editor and you select a brush tool for example the product hangs and must use force quit to close the program. No editing can be performed.
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Lynne

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for those of you posting in the past 20 minutes, look at the top of this page for the answer to your problems -- it's in a big pink box - it will tell you how and where to get a plugin that will solve your issues. or you can simply use your mouse. Adobe and Apple are working on the issue - it's a trackpad issue for the most part.
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Chris Cox

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That was from me trying to clean up other topics that referred to this same issue and merge them all in here -- so we have one location to update, and one official topic about this MacOS 10.10 issue. Many of the topics already had solutions/workarounds listed in the replies.
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Lynne

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good idea, Chris!
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amber wallbank

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When I try to install the zip file it comes up with the message 'Could not complete your request because Photoshop Elements does not recognize this type of file.'
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Don't try to open the plug-in. Just follow the instructions and place the plug-in in the plug ins folder and relaunch Elements.
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Carol Tuchschmidt

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This reply was created from a merged topic originally titled PSE-12 doesn't work with Yosemite, but older versions work fine..

Since upgrading my iMac and MacBook Pro to Yosemite, my PSE 12 tools no longer work. My old PSE 10 works just fine. I understand many others have similar issues, especially those using a trackpad and not a mouse. Is a fix coming for PSE-12? This seems to be an Adobe problem, not Apple, since older versions of PSE work just great with Yosemite.
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Lynne

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Carol, check out the Adobe official response at the top of the page for a plugin which will fix your Elements temporarily.