Elements: Brush/eraser hangs in Yosemite MacOS 10.10

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  • Updated 4 years ago
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  • (Edited)
Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.
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David Chubb

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  • frustrated

Posted 5 years ago

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Lou

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I just installed the plug-in. It seems to be working for me. Thanks.

I'll keep an eye out for the update, however.
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david green

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This reply was created from a merged topic originally titled since yosemite, elements 11 not working on brush tool and magic wand.
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Bryon Scott

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This reply was created from a merged topic originally titled Elements 12.1: Layers snap back when moved using MacBook Pro trackpad on MacOS 10....

When I move a layer using the trackpad it snaps back to its original position, If I use a mouse, it stays where I place it. This behavior began after upgrading to OS X Yosemite.

I am using Adobe Photoshop Elements 12.1 on a MacBook Pro (Retina, 15-inch, Mid 2014).
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Susan Horr

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This reply was created from a merged topic originally titled Elements 11: Drag and drop fails on MacOS 10.10 Yosemite.

I can not drag and drop in Photoshop Elements 11 since I upgraded to Yosemite yesterday.

Note: This conversation was created from a reply on: Elements: Brush/eraser hangs in Yosemite MacOS 10.10.
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Lynne

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Bryon and Susan you need to install Adobe's plugin which they created as a temporary fix until Apple figures out the problem with Yosemite and the trackpad. scroll to the top of this forum and see the post by Jeffrey Tranberry from Adobe - he gives you the link to download the plugin and also directions on how to install it.
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James Helmick

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Does Adobe have any idea when a permanent fix will be available? And how we will be able to receive it?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We will update the thread when we have more information.
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Steve Weissenfluh

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I keep hearing how this is 1) a trackpad issue, and 2) Apples problem to fix. First, I am having issues with the move tool and photos snapping back to their original position and use a mouse only.

And secondly, when Apple was creating Yosemite, they provided a beta version to Adobe for testing, and this is what we ended up with, so I'm not convinced this is a Yosemite problem and not an Adobe PSE12 developer issue. I'm not a programmer, but it seems either company could provide a solution through an update to their platform.

As my problem is with the mouse, I'm reluctant to go with a plug-in everyone is referring to as a "trackpad" solution, knowing the plug-in will have to be uninstalled when either company comes out with a solution. What I'm waiting to read on this thread is some kind of indication that a definitive decision has been made regarding who is going to fix it and when that fix is going to be delivered.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Give the plug-in a try.
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David Berry

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In case people on this list hadn't seen it a beta of OSX10.10.1 has been released.

http://9to5mac.com/2014/11/03/apple-s...

No mention of track pad fixes in the release notes. If someone is on the beta program it would be good to know if the track pad fix is in this release.
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Lynne

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maybe they don't think they have to because Adobe jumped in with a patch!
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Chris Cox

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We're still talking to Apple about the issue.
But we also have to prioritize the bug fixes with Apple, and there a few worse ones ahead of this issue.
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Lynne

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I've noticed!!
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Dean Holmes

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This reply was created from a merged topic originally titled Photoshop Elements 12 tool issues.

Whenever I start to use the eraser tool or similar tools, Photoshop Elements 12 locks up on me. I recently updated to Yosemite on my Mac and appears to have started at this time.
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Lynne

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Use your mouse instead of a trackpad, or better yet, install the plugin released by Adobe. It totally fixed my issues. scroll up to the top of this forum -- or here:
from
Jeffrey Tranberry (Chief Customer Advocate) 3 days ago
We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).

As we mentioned previously, we have been working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update.

In the meanwhile, you have two options to work around this problem:

1. Use a mouse instead of the trackpad
2. Install a plug-in which should workaround the problem

Plug-in installation instructions:

1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:

• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/

You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".

Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Be prepared to remove this plugin once the issue is officially resolved by Apple.

If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.

Let us know how it goes.
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Dean Holmes

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Thank you for the info. The mouse works...how crazy!!!
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Lynne

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glad it works Dean. You might want to give the plugin a go -- easy to install and you can have your touchpad back!
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marthese borg

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This reply was created from a merged topic originally titled I am having problems with some of my tools in Photoshop Elements 12 the whole pro....

I am trying to work on Photoshop Elements, and the whole thing is freezing on me when I use most tools.....where can I get help.
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Lynne

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try using your mouse. Or look in the posts right above for the post by the Adobe IT person - he gives you a link to a plugin that fixes the problem.
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NATALIE ERRINGTON

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This reply was created from a merged topic originally titled Homework Dilemma!.

I am currently working on a photograph and I am trying to create a merged image using 3 images, however the rubber tool after one click freezes the screen and Photoshop stop working completely and I have to force quit to exit the program. I am using version 12.1 Elements and I have tried on two different MacBook's and the identical problem is still there. I also have the same problem with various tools like the move tool.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Installing the plug-in in the official answer above should solve it for you.
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Susan Keene

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I followed all the steps you outlined and got this message "Could not complete your request because Photoshop Elements does not recognize this type of file".
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Chris Cox

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You tried to load the plugin in Elements by mistake. Just install the plugin in the Plugins folder by following the directions above.
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Susan Keene

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Using a mouse is not an option with my laptop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Then use the plugin in the official answer at the top of the page.
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James Brauker

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This reply was created from a merged topic originally titled Move tool problem since updating to Yosemite.

Since I updated to Yosemite on my Mac whenever I try to move an object with the Move Tool in Photoshop Elements it pops right back to where I dragged it from. I updated the program, closed all other programs and restarted, and I cannot shake this problem.
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James Brauker

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And I do not have a trackpad. I am using an apple wireless mouse.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try the plugin from the official answer.
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Ashley Hughes

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This reply was created from a merged topic originally titled Photoshop Elements 12 "application not responding" Yosemite 10.10.

Since updating my os to Yosemite 10.10 PSE12 is non responsive. It freezes as soon as I try to do ANYTHING with a brush. This has caused a major problem with my business as I use PSE for 80 % of my editing. Is there anything I can do to get around this?
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Lynne

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use a mouse or use the Adobe plugin that was supplied within the past few days.
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James Brauker

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I tried to load the plugin. It is in the Plugin Folder but System info says: Optional and third party plug-ins: NONE
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Jordan Burner

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This reply was created from a merged topic originally titled Help with Photoshop elements..

when ever I try to use the rubber tool or any tool that involves a brush, the whole program freezes but the computer does not freeze its self. the program just freezes.
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uwe schröder

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woowwww, very good the workaround plug in and all problems away to work with the trackpad. Thx so much
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Lynne

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Jordan, try to use your mouse instead of the trackpad. Also look on this thread - Adobe has published a plugin for Elements 12 that works perfectly.