Elements: Brush/eraser hangs in Yosemite MacOS 10.10

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.
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David Chubb

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  • frustrated

Posted 5 years ago

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Lynne

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Nysje - a temporary fix is to use a mouse instead of the trackpad - perhaps not ideal but I haven't found any functions of 11 or 12 that won't work with a mouse.
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C R

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This reply was created from a merged topic originally titled Apple OSX 10.10 and Photoshop Elements.

Will Elements 10 work with Yosemite (OSX 10.10)? My Mac user friends are reporting problems.
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Major Henderson

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This reply was created from a merged topic originally titled Since OS 10.10 for Mac was installed, Photoshop Elements 12 is freezing when choo....

When attempting to use the spot heal tool, Elements freezes and nothing can be chosen with the cursor, even in the menu. Elements must be force quit in order to regain use of the computer.
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Banfield Capron

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This reply was created from a merged topic originally titled Elements 12 Tools do NOT work with Mac trackpad since Yosemite.

Elements 12: Is Adobe working on a Mac update to fix the track pad not working on Elements 12 tools as using a mouse for a laptop is not acceptible??
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Chris Cox

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If you are unable to use a mouse, then your best option is to downgrade to a more stable MacOS version until Apple has a chance to fix the bugs introduced in MacOS 10.10.
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Michele Dudley

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This reply was created from a merged topic originally titled Elements: Upgrade to Mac OSX 10.10 Yosemite and Elements Freezes.

I upgraded to Mac Yosemite OSX 10.10 over the weekend and now PS Elements 12 crashes everytime I try to use one of the tools (pen, brush, eraser etc...). I have updated PSE and it still crashes - help!
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Banfield Capron

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Yup that's the way it works and I've heard nothing from Adobe. Elements will work with a mouse but that's a pain with my laptop in my easy chair.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Update: We have been working closely with Apple on this issue and we're hopeful this will get completely resolved in an upcoming update.

In the meantime, we're hoping to post a plug-in later this afternoon that hacks around this trackpad issue on Mac OSX 10.10 Yosemite. I've already tested it with a few customers from this thread and things are looking good. Stay tuned.
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Banfield Capron

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Thank you. The silence was killing us and not improving your image.
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david green

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a plug in is not the answer.....solve the real problem
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Lynne

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I think the answer needs to come from Apple not Adobe. Other folks on other forums are having issues with Yosemite and trackpads and even using a mouse- all with programs that are not from Adobe. At least the plug-in allows us to use Elements 12
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Chris Cox

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As stated above (and below): "This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite)."
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Lynne

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the mouse workaround definitely works and I found that most of the key commands also work fine -- it will be nice to have the plug-in though. It will also be nice if Apple fixes the other issues with Yosemite (like my wifi being incredibly slow)!
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Major Henderson

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Jeff, please let me know when the plug-in is available to fix the laptop 10.10 issue with Elements 12.
Thanks.
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Lynne

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just curious - how many of you have gotten on the Apple forums and complained about this issue? I've been on both - there seem to be fewer complaints on the Apple forums and yet there's a good chance that the problem is owned to a good extent by Apple. Yes, Adobe might have done more testing to see if Yosemite and PSE were compatible; on the other hand, PSE was fine until the Yosemite upgrade. There are also other issues with Yosemite which you may or may not have come across - the major one for me is that Yosemite has killed my wifi speed (down to 8 mb from 50 mb) - other people have complained that many of their programs freeze (not just Adobe programs) and there are several other problems Mac users have encountered since the upgrade to Yosemite - so to be fair, I think that PSE users should get on the Apple forums and complain there too. I have been a loyal Apple customer since the Apple IIe came out (yes, I know that dates me), but I don't remember any upgrade having as many issues as Yosemite -- It's almost as if Apple is following in Microsoft's footsteps by releasing a program (OS) that was not quite ready for prime time!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).

As we mentioned previously, we have been working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update.

In the meanwhile, you have two options to work around this problem:

1. Use a mouse instead of the trackpad
2. Install a plug-in which should workaround the problem

Plug-in installation instructions:

1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:

• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/

You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".



Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Be prepared to remove this plugin once the issue is officially resolved by Apple.

If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.

Let us know how it goes.
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Andrew Klusman

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Thanks for solving the issue and keeping us informed
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David Berry

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The plug-in worked first time thanks for the workaround.
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Mikoy Igorot

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I'm kinda having brain farts right now at installing this,so i downloaded it and its on my desktop right now,how do i unzip it?sorry for being so dumb...help!!
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Lynne

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you should be able to double-click on the zip file that landed on your desktop. then continue on with step #3
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Lynne

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worked perfectly - all issues with 11 and 12 went away for me. Kudos, Jeff!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great!
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Christopher Day

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Works perfectly - much appreciated
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Glad it helped.
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Matteo Molinari

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Seems to be working fine. Thank you so very much not only for this, but also for enduring with style and courtesy the endless barrage of complaints from all of us. Again, thank you so very much.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No problem. I understand the frustration. Glad it helped.
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Christopher Day

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No, seriously, many thanks!!!
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Steve Weissenfluh

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Hi Jeff - It is refreshing and much appreciated to finally get an Adobe expert involved! Good for you.

The problems I'm having with PSE12/Yosemite have nothing to do with a trackpad, as I use a mouse exclusively. Basically, my Move tool doesn't work. Do you think the Plug-in will fix that? Thank you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may. It won't hurt to try. Let me know.
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Adam Weisman

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the plugin for the trackpad issue didn’t work for me. Error said Photoshop Elements didn’t recognize the file. Using a powerbook with yosemite.
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Chris Cox

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DId you put the plugin in the plugins folder, following the directions given above?

It sounds like you tried to open the plugin by mistake (and, of course, Elements can't open a plugin).
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Adam Weisman

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works now. thanks
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Major Henderson

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It worked for me. But, I had to put the plug-in in "Optional plug-ins folder."
Thanks, Jeff.
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Harvey Gordin

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Worked Perfectly - PSE 12 on Macbook Air.

Thanks!
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Sammi Moser

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This reply was created from a merged topic originally titled ELEMENTS? Cannot Move Layers - Only With Arrow Keys.

I can only move a layer by using my arrow keys. I use to be able to click, drag, and move whatever I wanted to any section, now I cannot. Please let me know what the issue is.
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Lynne

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did you install the Adobe plug-in? that fixed 12 for me
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Ahmed Fawad

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This reply was created from a merged topic originally titled Elements 12 is hanging after selection on MacOS 10.10 BETA.

Adobe Photoshop Elements 12.1 is keep is hanging after selection from draw as I click on picture it hangs up.
I've reinstalled it, update it, but it keeps on hanging on the same situation.
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mtroum

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This reply was created from a merged topic originally titled Elements 11: Hangs when selecting Lasso tool in MacOS 10.10 Yosemite.

Just installed Yosemite on my iMac and MacBook Air last night. Whenever I select the Lasso Tool, the system hangs up and I have to Force Quit Photoshop Elements to get the system back. I have PE11 on the iMac and PE12 on the MacBook Air and the problem exists on both.
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Lynne

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did you install the Adobe plug-in? that fixes the trackpad issue with PSE12
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Lou

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This reply was created from a merged topic originally titled Elements: Problem with Magic Wand Tool on MacOS 10.10 Yosemite.

I updated to Yosemite 4 days ago and I have been checking all of the tools in Photoshop Elements 12. The Magic Wand tool has some problems. Two of these tools cause the computer to freeze and I have to manually shut the computer down. This has happened each time I try to use this tool. I haven't gone through checking every tool, but this is the one that is causing problem right now.
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Larry Baerd

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This reply was created from a merged topic originally titled elements 12 not working on MacOS 10.10 Yosemite.

Photoshop elements 12 does not work with Yosemite

It keeps freezing , locking up

I only bought this last month

is there a fix?
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Lynne

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read to the bottom of the posting - Adobe has offered a plug-in which solves the issue for PSE 12.
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Dania Howard

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This reply was created from a merged topic originally titled Elements 11 & Mac OS 10.10 Yosemite elements won't stay in new location..

I recently upgraded my Macbook to OS 10.10. I have run into this problem on my PSE 11 program. I am a digital scrapbooker. When placing an element into another location after releasing the mouse/trackpad the element returns to it's original position. Also when erasing I can no longer use a sweeping motion, just click repeatedly in all the areas I wish to erase. Someone recommended trying a mouse. This does correct both of the problems. Although I prefer to use my trackpad. I hope this gets fixed.
Thanks so much.
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Claudia Harney

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This reply was created from a merged topic originally titled Elements: Updated to MacOS 10.10 Yosemite now my screen freezes.

After opening PSE and opening a project to work on it does not matter what I choose to do ... enhance, draw, modify, color etc ... PSE freezes. Please how do I address this issue a soon a possible. Thank you. Claudia