Elements: Brush/eraser hangs in Yosemite MacOS 10.10

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  • Updated 4 years ago
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  • (Edited)
Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.
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David Chubb

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  • frustrated

Posted 5 years ago

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Job Kunkel

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Glad that a mouse work-around exists for many but for those using PSE on a mouseless device we still await a developer(s) solution. Can anyone say that this is being worked? (I understand that $69 gets the mouse for the work-around)
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Chris Cox

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Apple does not publicly comment on their bugs, or unannounced versions of their software.

And a $6 mouse also works just fine.
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Job Kunkel

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Thanks. Please send the link for a $6 mouse (wireless preferable) compatible with a MacBook Pro and I'm in...until the fix.
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Chris Cox

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Start here: http://www.amazon.com/s/ref=nb_sb_nos...

I usually pick up a few when Logitech mice Frys has them on sale - so I can replace the Apple mice on new systems.
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Dave Hood

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Why would you want a Logitech mouse for a Mac and Apple mouse is £59 in UK. Might as well pay the same to upgrade to PSE 13 which I understand is ok with Yosemite
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Chris Cox

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Because the Logitech mice work better than Apple's mice, have standard buttons and scrollwheels, are designed for normal sized hands, and are much cheaper than Apple's mice.
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tigershark

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My very strong advice is for you to stop telling us, your customers, what we should be doing to make your faulty software work, what we need to buy and what your personal device preferences are. Your tone is not helpful at all.

I use an Apple Trackpad. I want this to work. It should work. As feeble as it sounds, mice give me RSI so I actually can't use them for any great period of time.

And to be clear, I appreciate that it's hard to fix the problem. You have my complete sympathy that resolving issues like this can be extremely hard.

FWIW, the problem seems to be caused by Bluetooth devices. Is that right? It's not clear if Bluetooth mice have the same problem - my workaround is a wired USB mouse. There don't seem to be complaints from anyone with a tablet, although to be fair those people are probably using PS rather than PSE.

So please: be sympathetic to us, tell us what we can do to help (like how to contact Apple - not everyone knows how to do this in the most effective way - or perhaps send you some logs?) and reassure us that you are trying to replicate and resolve the issue.
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Chris Cox

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Apparently you are reading something into my responses that is not present in the actual responses. All I'm doing is answering questions, getting additional information to narrow down the problems, and asking that customers keep Apple informed so that Apple can get additional information that they may need.

We're only telling you what we know about how to work around the MacOS bugs until Apple can release a fix. Yes, trackpads and tablets should all be working as well as mice are on MacOS 10.10. Unfortunately the OS update has a problem with trackpads and tablets, but we don't know the full details yet. Bluetooth does not seem to be involved, as far as we can tell, because even trackpads built into laptops have problems. Yes, there are complaints from people with tablets, but it isn't easy to separate OS issues from driver issues in those cases. We're working with a number of people, plus Wacom, to resolve/isolate tablet specific issues.

Adobe and Apple are still trying to gather information on these issues introduced in MacOS 10.10, and trying to reproduce the problems on different devices. Unfortunately MacOS 10.10 introduced several new problems at once, and we're still hearing about new ones as more users install MacOS 10.10.

As for contacting Apple, their forums are probably the best way to give them feedback - so different users can compare notes and there is some record of what has been asked and what answers have been offered. Start with https://discussions.apple.com/communi... and search for existing posts/topics similar to your issue.
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Andrew Klusman

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This reply was created from a merged topic originally titled MacOS 10.10 causing Elements 12 to hang.

Upgraded to Yosemite and now my photoshop element 12 does not work.
it freezes when use the clone or healing stamps
only had it 3 months

Where is the fix??
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James Helmick

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This reply was created from a merged topic originally titled Elements 12 vs Yosemite.

I'm running Elements 12 with os Yosemite. When I select a tool in the editor, it locks up my entire computer. I must use the power button to shut down and restart. Can anyone suggest a fix for this?
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Lynne

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This reply was created from a merged topic originally titled Yosemite and PSE 11 and 12 incompatible. Help!.

Since updating my macbook pro to Yosemite, PSE 12 will not work with the trackpad. I have spent hours on several Adobe forums exchanging ideas and complaints with many other people who have that same issue. I wonder if anyone at Adobe can help with this issue or is aware of it or is just ignoring it? I cannot find a direct way (except for paying for tech support) to communicate with an Adobe It person. Does anyone have any ideas?
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Richard Lyons

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I am an intermediate Mac user and PSE 12 and Premier Elements 12 quit working when I downloaded OS X Yosemite. I've uninstalled and reinstalled them a few times and they give me a configuration code at the end of the process when you do to launch. I was have Photoshop Lightroom 5.6 issue to but its working now and may not have been related (started when one of my Sony cameras wouldn't import into Lightroom but the other Sony camera did. I renown;loaded PSE 11 and it boots up but I haven't tried working with it. Also there is a conflict with DiskWarrior 4.4 but everything else see,s to work.
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max keily

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Using a mouse instead of a trackpad is NOT A SOLUTION!
I am a graphic designer and require my wacom tablet for fine tuning works which is close to impossible with a mouse.
Why cant someone official say when this issue with photoshop cc, elements etc will be solved and Yosemite and adobe actually collaborate symbiotically

Seriously, careers are hanging on the line here
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Dave Hood

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I agree it should be fixed by apple/Adobe. However your career could be saved by spending $80 and upgrading to 13
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max keily

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I have the latest photoshop cc...
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max keily

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i already subscribe for the full package of adobe product
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David Berry

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Question mainly for the Adobe staff. If it works on PSE 13 and doesn't on PSE 12 has anyone looked at the differences between the two versions, in the area of concern?

It would be useful to understand why one works and the other doesn't in more detail. Knowing what the difference is it would then follow that it may be possible to release a patch to PSE 12, until if/when Apple come out with a fix on their side.
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Chris Cox

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Unfortunately with Apple's OS APIs, just using a different version of the compiler could cause issues like this to occur. Comparing the code probably won't tell us much, because so many things changed in the OS code (which we don't have access to).
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Lynne

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good answer!
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David Berry

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Whilst changing the compiler can certainly cause any form of issue to occur they are usually more subtle than this, and my experience with compiler vendors is that they are usually very good at providing compatibility.

What bothers me most is that you have a good set of situations to compare against that should provide a good deal of evidence to both Adobe and Apple.

PSE 12 works on Mavericks it doesn't work in this area on Yosemite, it works with a mouse another comparison point. PSE 13 also works on Yosemite so something was changed to make it work. The problem is clearly related in some shape or form to the handling of pointer events. You have debuggers for all the cases where it works and doesn't work, you can set break points and look at the data, look at the events being produced, at the point that it happens. You have the source code for elements, even if you don't have the Apple OS code you do have a lot of evidence that can be being gathered to determine what aspect of the track pad is causing the problem to occur. Yes comparing the code could be useful, its another data point.

None of that level of investigation is being communicated on this channel. If it is going on great, but please communicate something to the that effect.
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Banfield Capron

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Appreciate you writing but your answer is way too technical for me. All I know is Adobe needs to get this fixed fast.
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Chris Cox

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We can't tell you much about communication with Apple, due to Apple's NDAs.

And I'm not sure how people expect Adobe to fix Apple's OS code.
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David Chubb

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To a lay person (Adobe/Apple customer) in the seeming magic of messing with computer code this seems a reasonable request. Will you kindly answer this Adobe Scientist Chris?
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Chris Cox

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Code is not magic. And Applications rely on the OS working correctly.

The code worked fine on older versions of the OS, and only broke when Apple released MacOS 10.10 - due to some change/bug in the OS code.
We don't know what all changed, but are trying to work with Apple to figure out what is going on in MacOS 10.10.
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Lynne

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I'm wondering if other programs are "broken" and don't run well under Yosemite. I did see a comment that one of the versions of Photoshop had problems (also "solved" by using a mouse instead of the trackpad. Glad to hear that your techs are working with Apple to solve the problem. I can't imagine that the problem exists with just one application.
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Chris Cox

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Yes, many applications (especially older versions) were broken by the MacOS 10.10 update. Some are due to OS bugs, some are due to changes (deprecated or removed APIs) in the OS.
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Lynne

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let's hope none of mine were - I haven't had time to test them all yet, LOL
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James Helmick

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DAVID: good luck! I just received an email from an adobe employee - to fix the problem, you upgrade to elements 13! Another $80.00 to fix a problem adobe should be fixing.
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Lynne

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what does Apple have to say about this? Has anyone received a response from them with regard to the trackpad issue?
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L Read

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This reply was created from a merged topic originally titled Elements 6: Freezes every time I try to save photo file text since upgrading to M....

My job involves writing captions for urgent news stories. When I caption images and go to save them, Elements freezes. I am now losing money and am mightily peed off.
Who do I sue ? Adobe, Apple or both ?
While I ponder that, how van I overcome this ? Please, someone, help.
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Greg South

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This reply was created from a merged topic originally titled Elements 11 not working on MacOS 10.10 Yosemite.

Photoshop Elements 11 is no longer working properly since upgrading to Mac IOS Yosemite. Zoom in and out does not work on Macbook Pro, using the touch pad. Erase is not working smoothly. Clone Stamp is not working smoothly and when cutting and pasting a jpeg, the picture locks in the middle to middle of the inserted picture. Magnetic lasso is not locking onto the part of the picture being traced. That's all I found in the short time I used the program tonight.
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Lynne

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the only alternative at the moment LRead is to use your mouse rather than your trackpad.....that worked for me.

I did however download PSE 13 -the trial version --- it is so much faster than 12 (probably because there is no incompatibility and also because Yosemite is faster).....I'm thinking that however the current issue is resolved, I'll end up with 13.
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L Read

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I am using a mouse. I have an iMac. I also have Elements 6 which some people suggest works Ok. It does not, I assure you. Apply offered men the update to Yosemite which it is now clear forums were already full of comments about bugs. Despite this there was no warning from either Apple or Adobe and I find them both culpable. Who do I sue ?
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Chris Cox

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Elements 6 is about 7 years older than MacOS 10.10, and is so old that it wasn't even tested for compatibility with MacOS 10.10. I would be highly surprised if an application that old worked correctly on a new Apple Operating System.
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Lynne

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surprisingly enough Elements 8 runs just fine - I was using that before someone mentioned using the mouse.....I know people don't want to upgrade, Chris, but I have to mention that I downloaded the trial version of 13 and it runs incredibly quickly (much faster than 12 ever did on Mavericks) - so, while I would like to see a fix for the current problem, I will definitely be switching to 13 once I can afford to do so (unless of course 12 is patched either by Adobe or Apple and it runs as quickly as 13). It may be Yosemite that make the difference actually, because Elements 8 runs quickly too!! FYI, I did a clean install of Yosemite which I'm sure sped everything up.
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Lynne

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Greg South, try using a mouse until Apple/Adobe solve the problem. It worked for me though slowed me down.
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Matthew Rooke

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This reply was created from a merged topic originally titled Elements: Crashing or freezing when i put a photo into the program.

When i drop a photo in the program freezes and I can't open or use any of the buttons like the magnetic lasso tool!!!
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Lynne

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this is a known issue - until Apple or Adobe fix the trackpad issue, I would suggest hooking up a mouse - don't use your trackpad at all- then either go to the menu and do a file/open or you might try using the mouse to drop the photo into the program- I tried that and it worked.
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Jacqueline Palmer

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I liked what the guy before (Kunkel?) said about getting a free upgrade from Adobe to Elements 13, with proof of legitimate PSE 12. Where did that comment go?
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Banfield Capron

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This reply was created from a merged topic originally titled Mac Yosemite & Elements 12 does NOT work! Huge problem..

Elements no longer works with Mac Yosemite. For me that is a HUGE problem. When any Tool is clicked Elements 12 freezes up. Need a rush solution!
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Chris Cox

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Use a mouse, or downgrade to a more stable MacOS version until Apple can fix the OS bugs introduced in 10.10.
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Lynne

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if you use a mouse instead of the trackpad, it will work. A temporary solution at least.
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Banfield Capron

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Thanks. I was aware of that but urgently want Adobe to fix this. Hard to use a mouse in my easy chair.
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Lynne

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I can relate to that -- I do a lot of photo editing while we watch tv!
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Nysje Barnes

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This reply was created from a merged topic originally titled Photoshop Elements 12 is freezing now that I have OS X on my iMac..

I'm unable to edit any photos. After trying to use a tool on a photo, a black dot shows up on the photo and Photoshop no longer responds to any commands. I then have to force quit the program.
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Banfield Capron

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This us unacceptable from Adobe. They must keep their programs working when operating systems change. Adobe get your act together.
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Chris Cox

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If you can't use a mouse to work around the OS bugs, then you may want to consider downgrading to a more stable version of MacOS until Apple can fix the bugs in 10.10.
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Banfield Capron

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In talking to an Apple Genius I got the impression that Apple lets Adobe and everyone else about the new operating system in advance. It's Adobe's job to be compatible. WE KNOW WE HAVE A PROBLEM (mouse in an unacceptable solution). MY GRIPE IS ADOBE SEEMS TO SAY NOTHING TO ITS CUSTOMERS WHICH IS TOTALLY UNACCEPTABLE!
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Chris Cox

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It is Apple's responsibility to make the OS work correctly. Even if developers have early access to the OS beta, that does not mean that Apple fixed all the bugs that were reported during that beta test period. Sometimes developers can work around OS bugs, and sometimes we cannot.
Adobe has provided a workaround (use a mouse) to avoid the trackpad and tablet issues in MacOS 10.10. And Adobe has added code in the latest version of Photoshop and Elements to work around known OS issues.
But Elements was working quite well, until you installed MacOS 10.10 - and bugs in MacOS 10.10 are preventing Elements from working correctly.
You can use the workarounds, or downgrade to a stable OS version until Apple can fix the bugs in MacOS 10.10.
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Lynne

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Elements 8 works just fine!
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Chris Cox

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Yes, but that tells us nothing without knowing the full nature of the bug in MacOS 10.10 that causes lag for trackpads and tablets.