Elements: Brush/eraser hangs in Yosemite MacOS 10.10

  • 87
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.
Photo of David Chubb

David Chubb

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 87
Photo of john tyler

john tyler

  • 1 Post
  • 0 Reply Likes
Likewise - In PSE 12, it is the enhance and draw tools that cause the problem running under Yosemite OS. What is worrying is that several people elsewhere have reported that Adobe's response is basically "tough cookie". Adobe could have been testing the Yosemite beta for months and got this sorted, but don't seem to care.
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
I agree with your last statement, John. It's on at least 4 different forums - people all feel that Adobe's attitude is tough sxxt!
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 716 Reply Likes
How long someone had access to an OS beta does not matter if the bugs in the OS are not fixed by the OS vendor. Adobe does care about these issues, but Adobe can only affect Adobe's code, and cannot fix bugs in Apple's code.
Photo of nicholas maltby

nicholas maltby

  • 2 Posts
  • 0 Reply Likes
I have the same problem in elements 11 and 12
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 763 Reply Likes
Please report these problems to Apple, so they can get the information they need to solve the problems introduced in MacOS 10.10.
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
if the application cannot differentiate between devices, is it not PSE that is the application, therefore it's an Adobe problem?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 763 Reply Likes
No, as I said: the application cannot tell the difference between devices. The application just gets information from the OS. The OS and the drivers are what tells the difference between different types of pointing devices. The applications are not supposed to know what kind of device provides the coordinates, and just accept the information that the OS provides them.
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
thanks for that explanation!
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
Chris Cox, You removed my comment? all I said was "thanks for the explanation"....I'm puzzled
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 763 Reply Likes
No, your comment was not removed. Another users posted something they shouldn't have, and that was removed.
Photo of James Jarvis

James Jarvis

  • 2 Posts
  • 0 Reply Likes
Yep, me, too. What's the easiest way to report this to Apple?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
Probably the easiest is posting in their support community/forums.
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
that doesn't work -- the best way is if you still have applecare on your computer, then contact them directly. I don't or I would!
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
There are quite a few posts about Yosemite problems in Apple's forums, and they are taking notice.
Photo of Karen Kryschtal

Karen Kryschtal

  • 1 Post
  • 1 Reply Like
I'm using PSE 11. The brush tool will only do one single "dot", and won't let me hold it down to "paint". Oddly, it's when I use my trackpad. It does work when I use a mouse (which I really hate using).
Photo of nicholas maltby

nicholas maltby

  • 2 Posts
  • 0 Reply Likes
I have just posted this on the apple support community to see if anyone can help
Photo of Graham Shoel

Graham Shoel

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Element 12 vs MacOS 10.10 Yosimite.

Adobe Photoshop Elements 12 does not function correctly on Mac OS X Yosemite.
It hangs when trying to use the Spot Healing function, Smart Brush and other tools.
Please can you address the problem and ensure this package works on a key platform OS.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 719 Reply Likes
Um, who is telling you to buy Elements 13? MacOS 10.10 has some bugs, but that doesn't force an upgrade of Elements. And again, this appears to be a MacOS 10.10 bug, not an Elements bug.
Photo of Hernando Miranda

Hernando Miranda

  • 8 Posts
  • 0 Reply Likes
I was told to buy Elements 13 by the person who tried to help me on Adobe's online chat. The call was on Friday, late in the day.

I bought v12 near the end of August 2014. You can understand why I was unhappy with the response from Adobe.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 719 Reply Likes
Yeah, they really should have not offered that as a "solution."
Photo of Dave Hood

Dave Hood

  • 5 Posts
  • 0 Reply Likes
Can anyone confirm that PSE 13 works in Yosemite, since an upgrade from 11 is about £50. It's how long we have to wait for Apple/Adobe to come up with a fix!
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
to Chris Cox -- no it is not a "solution" but that's what's on your website!! and how someone actually managed to find a number to talk to a live person is a mystery to me!
Photo of Christopher Lenney

Christopher Lenney

  • 1 Post
  • 0 Reply Likes
Downloaded IOS X Yosemite Last night and now PSE12 crashes every time I try using andy of the editing tools. I hope Adobe or Apple with remedy this ASAP!!!!! I really don't want to have to spend $80.00 on PSE13 after purchasing PSE12 only a few months ago
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
If you have a crash, please post another topic on it, and include the detailed crash log.
Photo of Localboy56

Localboy56

  • 17 Posts
  • 0 Reply Likes
Exact same problem for me in PSE12 using my Magic Trackpad with my desktop iMac as well as the built in trackpad on my Macbook Air. Using Magic Mouse works fine so this does appear to be a Yosemite problem. I will also report this to Apple when I find the right channel.

Also, I confirmed that PSE 11 touch up tool works with a single click but not with dragging. At least PSE 11 doesn't completely crash.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 719 Reply Likes
I don't know - we don't have Apple's source code, so we don't know the details of their bugs. This is new in MacOS 10.10, which means it has a very high probability of being a bug in code changed for MacOS 10.10.
Photo of Hernando Miranda

Hernando Miranda

  • 8 Posts
  • 0 Reply Likes
This seems to be an Adobe source code issue. PSE6 works fine when using a trackpad with Yosemite--I confirmed this myself. PSE11 has 1/2 of the trackpad error. PSE12 has a full trackpad error. PSE13 supposedly eliminates the error.

Why do older versions, and evidently the latest version of PSE work fine, but not more recent version of PSE? This is why the issues seems to be Adobe's and not Apple's.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 719 Reply Likes
No, there is nothing here that indicates it would be an Adobe problem.
The problem is new in MacOS 10.10, which almost certainly means that something changed in the OS code to cause the problem. Photoshop doesn't know what kind of pointing device you are using - it just gets coordinates and click events from the OS. Only the OS differentiates between mice, trackpads, tablets, etc.
Photo of Hernando Miranda

Hernando Miranda

  • 8 Posts
  • 0 Reply Likes
Has anyone confirmed whether PSE13 actually works with Yosemite as the Adobe online support people have claimed?
Photo of WLMB

WLMB

  • 3 Posts
  • 0 Reply Likes
I'm having the same issue with PSE11-- single click works, but there is no click and drag. I spoke with Apple Care this afternoon and they had no idea what I was talking about. Not sure how to properly report the bug to Apple.
Photo of StevethePoet

StevethePoet

  • 7 Posts
  • 5 Reply Likes
Rather than finger-pointing back and forth between Apple and Adobe, seems to me that both Adobe and Apple need to collaborate and find a solution. Adobe: you need to do your utmost. Your user community expects no less.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
We'd like to - but Apple needs to get information from customers affected by the MacOS 10.10 bugs so they can figure out the cause. And we cannot debug MacOS 10.10, because we don't have Apple's source code. We can only help Apple debug it, once more is known about the nature of the OS bug.
Photo of tigershark

tigershark

  • 5 Posts
  • 0 Reply Likes
This is fine, but you should be telling them that you're aware.

Also, this doesn't trigger a crash report as it hangs rather than crashes and it doesn't go into a "stopped responding state".

The Apple forums are well known as a place to get help from other users but not to report problems to Apple themselves, who do not monitor them (at least certainly not officially).
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
We are telling them, but we're still gathering information on a variety of problems introduced in MacOS 10.10 (in addition to trying to maintain our own software).
Photo of Jonathan Berenson

Jonathan Berenson

  • 7 Posts
  • 0 Reply Likes
I downloaded Yosemite yesterday. I purchased Elements 12 3 or 4 months ago to do my wedding invitations. I went to change the size before printing my wedding invitations. The program closed and crashed. It said a message is being sent to apple and do I want to reopen. Is Adobe planning on fixing this problem? I spent 2.5 hours on tech support with Apple today and they said Adobe has to send me a fix or upgrade.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
We don't know what your problem might be, since it is not really related to this topic. Please create a new topic, and post the detailed crash report.

And Apple will have to fix the bugs in MacOS 10.10, Adobe can't fix Apple's bugs.
Photo of Jonathan Berenson

Jonathan Berenson

  • 7 Posts
  • 0 Reply Likes
I posted the problem in it's own topic as well:
Elements 12 Editor crashed after I installed Yosemite MacOS 10.10
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
Thank you.
Photo of StevethePoet

StevethePoet

  • 7 Posts
  • 5 Reply Likes
I just plugged in a wireless mouse instead of using the MacBook Pro Trackpad. It works fine until everything gets sorted out.

Also, I realized that I like a good mouse - haven't used one in a while since I like the MacBook Trackpad.
Photo of Pete Green

Pete Green, Customer Advocate

  • 567 Posts
  • 66 Reply Likes
Hi Steve,

I've sent you an email with some other instructions. Hopefully you can give those a try out and get back to me!

Thanks!
Photo of Tom McAuliffe

Tom McAuliffe

  • 1 Post
  • 0 Reply Likes
I'm having the same problem with Elements 11 on Yosemite.
Photo of Susan Horr

Susan Horr

  • 6 Posts
  • 2 Reply Likes
I can not drag and drop in Photoshop Elements 11 since I upgraded to Yosemite yesterday.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
This is a great conversation that's separate from the main one, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Elements drag and drop fails on MacOS 10.10 Yosemite
Photo of David Berry

David Berry

  • 9 Posts
  • 3 Reply Likes
First noticed this using the spot healing brush, using a mouse worked as others have reported.
Photo of David Berry

David Berry

  • 9 Posts
  • 3 Reply Likes
I have filed a bug with Apple, lets see what happens. Bug ID is 18713744.
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
David Berry - apparently you have to be a developer to file a bug report - seems there should be a way that consumers can also file a bug report!! I notice you posted this 8 days ago - did you ever hear back from Apple?
Photo of David Berry

David Berry

  • 9 Posts
  • 3 Reply Likes
I did hear back, unfortunately it was only to add a system report from my mac book to the bug report, which I have now done.
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
I assume you'll let us know if anything positive comes this way -- the only responses I've received from Adobe are to use a mouse and buy 13
Photo of David Berry

David Berry

  • 9 Posts
  • 3 Reply Likes
Hi Lynne,

You assume correctly.

Dave
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 20 Reply Likes
Hi All,

Can you please try using a mouse instead of trackpad when using tools in PSE11/12? Do let us know if that works for you.

Thanks
Andaleeb
Photo of max keily

max keily

  • 10 Posts
  • 0 Reply Likes
im using photoshop though but hopefully should work for you
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
It says it's specifically for PS and the page doesn't mention trackpad hangups- if anyone gets it to work with PSE please post!
Photo of Job Kunkel

Job Kunkel

  • 6 Posts
  • 0 Reply Likes
It may be useless but I strongly object to being given two purchase oriented work arounds (mouse or upgrade). Either Apple should comp the mouse (won't happen) or Adobe should comp the upgrade for validated PSE 11/12 purchasers using OS 10.10 (could happen?). Or just fix the darned thing!!!
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
Yes, andaleeb, PSE 11 and 12 both work with a mouse on a Mac with Yosemite. It's a workaround at least - be nice if either Adobe or Apple could come up with a patch so that everyone didn't have to purchase 13 - some people can't afford either 13 or a mouse!!
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
Job, an old USB mouse works fine if you have one of those - you don't have to purchase a wireless mouse.
Photo of Michael Heinz

Michael Heinz

  • 13 Posts
  • 3 Reply Likes
As others have reported, switching to a mouse resolved the hang on my machine - although I haven't tested all features yet.
Photo of Job Kunkel

Job Kunkel

  • 6 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled PSE 12 faces a Cliffhanger with Yosemite (OS 10.10).

After upgrading to Yosemite, PSE 12.1 hangs the moment I try to use any tools feature (Enhance, brushes, etc.). I have to force quit after every attempt. Help please! I can't do my work!
Photo of Michael Heinz

Michael Heinz

  • 13 Posts
  • 3 Reply Likes
Job, at this point the work around is to plug a mouse into your Mac and use that instead of the trackpad; it's frustrating but that seems to be the only fix at this point.
Photo of max keily

max keily

  • 10 Posts
  • 0 Reply Likes
ok well my track pad hangups have gone so one would assume they have a plugin for elements. Out my sector im afraid. Good luck
Photo of Lynne

Lynne

  • 64 Posts
  • 9 Reply Likes
not mine!
Photo of Joanna Walsh

Joanna Walsh

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled ELEMENTS 12 freezing after MacOS 10.10 Yosemite Update.

Photoshop brush tool not working after Yosemite update on Mac. Every time I try to use the brush tool everything freezes. Have just installed latest Photoshop update but this has not fixed the problem.
Photo of Matteo Molinari

Matteo Molinari

  • 3 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled Photoshop Elements 12 freezes in Yosemite OS.

I'm sure you're all aware by now, but Adobe Photoshop Elements 12 is not working with Yosemite OS for Apple. Please advise, possibly NOT by suggesting to buy "Elements 13."
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 738 Reply Likes
Yes, MacOS 10.10 is having a number of serious problems.
But at least this issue can be worked around by using a mouse, until Apple can get a patch released.
Photo of Dave Hood

Dave Hood

  • 5 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled issues with mac os 10.10 and elements 11.
Photo of tigershark

tigershark

  • 5 Posts
  • 0 Reply Likes
I've reported this to Apple via the Feedback Assistant. I don't know if everyone can use it but I'm on the Beta programme...

I dug out an old USB mouse from my attic and it works, so that's something.

Now I have that workaround I've also noticed that all of the accessibility has gone in the dialog boxes, so I can't use the tab key to switch between options (turned on in Accessibility settings of course, and used to work in PSE 12 on Mavericks).
Photo of JERRY SEKIDO

JERRY SEKIDO

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Tool Freeze.

After loading the new update OS 8.1for Mac, the tools on Photoshop Elements 12 will freeze and there is no way to exit without shutting down the computer. I've updated Elements but still no help. Is there fix to remedy this.
Photo of Steven Warner

Steven Warner

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Elements 11 after Yosemite Download.

After installing Yosemite OS on my Macbook Pro Adobe Elements 11 doesn't appear to work properly, gestures (zooming) overshoot, brush strokes don't flow and many filters just freeze. Any remedies out there?
Photo of Geoff

Geoff

  • 4 Posts
  • 0 Reply Likes
FWIW, you can save your work by plugging in a mouse even after PSE has hung. Using the mouse brings it out of its funk.