Elements 12: Editor crashing on Windows 8

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  • Problem
  • Updated 3 years ago
  • (Edited)
If I go directly or work in organizer and switch, it still will not stay open?
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FRAN REID

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Posted 4 years ago

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Chris Cox

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What exactly does the error message say?
WHat version of Elements are you using?
What OS version are you using?
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FRAN REID

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The error message says "Photo Editor has stopped working" then a box pops up and says "A problem caused the program to stop working. Windows will close the program and notify you if a solution is available". There is a button to push and it closes the program and nothing else happens.

Photoshop Elements 8
OS. Windows 8.1.
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Chris Cox

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OK, so it crashes.
What does the detailed crash report say (check the system event viewer)?

Have you installed all the updates for Elements 8?
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FRAN REID

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My OS is Windows 8... how do I find the system event viewer to have a detailed crash report?
I have Elements 12... is there an update other than 13?
Please note I can open Photoshop Organizer and work with it, but when I go to switch to Editor it crashes.
I did go into Task (I think) and I noted
Photoshop elements 12.0... 9/3/2013 1733KB
Photoshop Elements Organizer 4/9/2014... 39,405 KB
???
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Chris Cox

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Launch the system event viewer.
Yes, there is a 12.1 update for Elements 12.
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FRAN REID

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I did launch the system event viewer --- I have found an event application error.
There are many numbers? Do I update my Elements 12? Or do I reinstall?
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FRAN REID

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I did launch the system event viewer -- I have found an event application error. There are many numbers? Do I update my Elements 12? Or do I reinstall?
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Chris Cox

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What is the name of the faulting module?
Or just copy and paste the entire crash report here.
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FRAN REID

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In the event viewer...open the pertinent report ...box says copy, I click on, where do I find it to paste in email, or shall I type all the numbers etc I see myself on my message to you?
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FRAN REID

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Log Name: Application
Source: Application Error
Date: 9/28/2014 1:59:14 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: FRAN
Description:
Faulting application name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x5314dfb6
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process id: 0x5bb0
Faulting application start time: 0x01cfdb5f06e467df
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\MSVCR100.dll
Report Id: 4d30ba1f-4752-11e4-bea9-b888e38612fd
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
2
100
0x80000000000000

32795
Application
FRAN

PhotoshopElementsEditor.exe
12.0.0.0
5314dfb6
MSVCR100.dll
10.0.30319.1
4ba1dbbe
40000015
0008d635
5bb0
01cfdb5f06e467df
C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe
C:\Program Files (x86)\Adobe\Photoshop Elements 12\MSVCR100.dll
4d30ba1f-4752-11e4-bea9-b888e38612fd
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FRAN REID

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Is this what you mean? copied from Event crash report?

Log Name: Application
Source: Application Error
Date: 9/28/2014 1:59:14 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: FRAN
Description:
Faulting application name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x5314dfb6
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process id: 0x5bb0
Faulting application start time: 0x01cfdb5f06e467df
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\MSVCR100.dll
Report Id: 4d30ba1f-4752-11e4-bea9-b888e38612fd
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
2
100
0x80000000000000

32795
Application
FRAN

PhotoshopElementsEditor.exe
12.0.0.0
5314dfb6
MSVCR100.dll
10.0.30319.1
4ba1dbbe
40000015
0008d635
5bb0
01cfdb5f06e467df
C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe
C:\Program Files (x86)\Adobe\Photoshop Elements 12\MSVCR100.dll
4d30ba1f-4752-11e4-bea9-b888e38612fd

Comment
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Chris Cox

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Yes, that is the crash report.
First, go install the Elements 12.1 update - you're still on version 12.0.0. The update might already fix the issue.

But most MSVCR (visual C runtime) crashes are due to drivers or third party plugins.
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FRAN REID

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How to I update Elements 12? I note some people have problems?
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vaishali ahuja, Employee

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Fran,
I am Vaishali Ahuja, working with Elements Engineering team. We need to investigate this crash. It would be great if you could help us doing so.

Could you please help us with complete crash dump when this issue occurs. To get the complete crash dump, please follow the steps shared at the link:
http://psekb.blogspot.in/2014/09/logg...
under heading: Enabling crash dump for Windows vista or later.

This would help us investigate this issue further. Let me know when the .dmp file is generated on your machine, I will share the upload location where you can upload it to share it with us.

Regards,
vaishali
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Vaishali, Employee

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Fran,
Could you please tell if you got a chance to extract the crash dump for this Editor crash? Please let us know.

Regards,
vaishali
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Robert Solomon

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Hi Vaishali,
I am having exactly the same problem as mentioned above. I modified my registry as outlined in the link and then generated the error. Afterward Windows 8.1 generated a 360MB dump file. I have zipped it up in to a 93MB file. If you let me know how to upload it, I will certainly send it to you. Thanks.

Rob Solomon
rob dot solomon at verizon dot net

ps: I am on Windows 8.1 running Photoshop Elements 12.1. My error log was identical to the one shown above.
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vaishali ahuja, Employee

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Hi Robert,
Thanks for extracting the dump. Could you please check you email. I have shared an upload location with you where you can post this crash dump. Please reply back on this forum once you are done.

Regards,
vaishali
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Vaishali, Employee

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Robert,
We are waiting for you to share the crash dump. Please let us know when you have uploaded it.

Regards,
vaishali
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Vaishali, Employee

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Thanks Robert,
I have got it. Thanks.
You may now delete it.

Regards,
vaishali
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Vaishali, Employee

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Fran and Robert,

For the crash, could you please try renaming the following two files and then re-launch Editor. These get created on re-launch if not found.

C:\ProgramData\Adobe\Photoshop Elements\12.0\ThumbDatabase.db3
C:\ProgramData\Adobe\Photoshop Elements\12.0\Locale\en_us\MediaDatabase.db3

Let me know if this does not fix the issue.

Regards,
vaishali
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Patti Peterson

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I'm having a similar issue with Photoshop Elements 13. Running Windows 10 64-bit.

Here is the error log:

Log Name: Application
Source: Application Error
Date: 12/7/2015 10:54:12 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Pattis
Description:
Faulting application name: PhotoshopElementsEditor.exe, version: 13.0.0.0, time stamp: 0x54caa308
Faulting module name: PhotoshopElementsEditor.exe, version: 13.0.0.0, time stamp: 0x54caa308
Exception code: 0xc000041d
Fault offset: 0x0000000000089d9c
Faulting process id: 0x1340
Faulting application start time: 0x01d131069bc3c2fd
Faulting application path: C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
Report Id: 7a10a2e8-3bb0-41f7-9c9e-9dac4277bc3e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
2
100
0x80000000000000

30787
Application
Pattis

PhotoshopElementsEditor.exe
13.0.0.0
54caa308
PhotoshopElementsEditor.exe
13.0.0.0
54caa308
c000041d
0000000000089d9c
1340
01d131069bc3c2fd
C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
7a10a2e8-3bb0-41f7-9c9e-9dac4277bc3e

Thanks for your help.
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Chris Cox

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Go install the 13.1 updates.
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Patti Peterson

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Appreciate the feedback but it is at 13.1
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Chris Cox

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the crash report says 13.0.0, not 13.1.
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Patti Peterson

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Interesting, here is what the actual software says when I click System Info.

Adobe Photoshop Elements Version: 13.0 (13.1 (20150130.m.66724)) x64
Operating System: Windows Unknown
Version: 6.3
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 1896 MHz
Built-in memory: 3977 MB
Free memory: 1153 MB
Memory available to Photoshop Elements: 3204 MB
Memory used by Photoshop Elements: 70 %
Image tile size: 128K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Disabled.
License Type: Perpetual
Application folder: C:\Program Files\Adobe\Photoshop Elements 13\
Temporary file path: C:\Users\PATEM_~1\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 450.1G, 65.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 13\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 13\Plug-Ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2013/10/29-11:47:16 79.548223 79.548223
adbeape.dll Adobe APE xxxx/xx/xx-00:00:00 1.000000 1.000000
adbeapecore.dll Adobe APE xxxx/xx/xx-00:00:00 1.000000 1.000000
adbeapeengine.dll Adobe APE Engine xxxx/xx/xx-00:00:00 1.000000 1.000000
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOLS.dll Adobe Online Services 4.0
AdobeOwl.dll Adobe Owl 2013/10/29-11:47:16 5.0.24 79.547804
AdobePDFL.dll PDFL 2013/10/29-11:47:16 79.508720 79.508720
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3467
AdobeXMP.dll Adobe XMP Core 2013/10/29-11:47:16 79.154911 79.154911
AdobeXMPFiles.dll Adobe XMP Files 2013/10/29-11:47:16 79.154911 79.154911
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2013/10/29-11:47:16 79.548223 79.548223
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,30
aif_core.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib (64 Bit) 8.0.0.13922212002 BuildVersion: 8.0; BuildDate: Thu Aug 21 2014 12:5:47) 1.000000
ARE.dll ARE 2013/10/29-11:47:16 79.548223 79.548223
AXE8SharedExpat.dll AXE8SharedExpat 2013/11/05-12:02:38 79.549335 79.549335
AXEDOMCore.dll AXEDOMCore 2013/11/05-12:02:38 79.549335 79.549335
Bib.dll BIB 2013/10/29-11:47:16 79.548223 79.548223
BIBUtils.dll BIBUtils 2013/10/29-11:47:16 79.548223 79.548223
boost_threads.dll DVA Product 7.0.0
CEMPod.dll Adobe Elements Live 13.1
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929
CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929
CoolType.dll CoolType 2013/10/29-11:47:16 79.548223 79.548223
d3dcompiler_43.dll Microsoft® DirectX for Windows® 9.29.952.3111
d3dcompiler_46.dll Microsoft® DirectX for Windows® 9.30.9200.20499
dvacore.dll DVA Product 7.0.0
ELiveConfigureClient.dll Adobe Elements Live 13.1
ems.dll Elements Organizer 13.0
ExtendScript.dll ExtendScript 2013/10/30-13:12:12 79.546835 79.546835
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
FileInfo.dll Adobe XMP FileInfo 2013/10/25-03:51:33 79.154511 79.154511
filter_graph.dll AIF 5.0 79.534508
freebl3.dll Network Security Services 3.15.5 Basic ECC
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt.dll International Components for Unicode 4, 6, 0, 0
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
JP2KLib.dll JP2KLib 2013/10/29-11:47:16 79.248139 79.248139
libcef.dll Chromium Embedded Framework (CEF) Dynamic Link Library 3.1750.1738
libeay32.dll The OpenSSL Toolkit 1.0.1j
libEGL.dll ANGLE libEGL Dynamic Link Library 1.2.0.2451
libGLESv2.dll ANGLE libGLESv2 Dynamic Link Library 1.2.0.2451
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3467
mozglue.dll XULRunner 28.0
MPS.dll MPS 2013/10/29-11:47:16 79.535029 79.535029
MSVCP100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
MSVCR100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
NPSWF32.dll
nss3.dll XULRunner 28.0
PatchMatch.dll PatchMatch 2013/10/29-11:47:16 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements Editor 13.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor CC
PSArt.dll Adobe Photoshop Elements Editor 13.0
PSViews.dll Adobe Photoshop Elements Editor 13.0
ScCore.dll ScCore 2013/10/30-13:12:12 79.546835 79.546835
ScriptUIFlex.dll ScriptUIFlex 2014/06/18-12:38:45 79.552565 79.552565
softokn3.dll Network Security Services 3.15.5 Basic ECC
ssleay32.dll The OpenSSL Toolkit 1.0.1j
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

Accented Edges 14.2
Angled Strokes 14.2
Auto Divide 12.0.1
Average 14.2 (14.2 x001 (0.000000_14.903870))
Bas Relief 14.2
BMP 14.2
Camera Raw 9.0
Camera Raw Filter 9.0
Chalk & Charcoal 14.2
Charcoal 14.2
Chrome 14.2
Clouds 14.2 (14.2 x001 (0.000000_14.903870))
Color Halftone 14.2
Colored Pencil 14.2
Comic 13.0
CompuServe GIF 14.2
Conté Crayon 14.2
Correct Camera Distortion 13.0
Craquelure 14.2
Crop and Straighten Photos Filter 14.2
Crosshatch 14.2
Crystallize 14.2
Cutout 14.2
Dark Strokes 14.2
Difference Clouds 14.2 (14.2 x001 (0.000000_14.903870))
Diffuse Glow 14.2
Displace 14.2
Dry Brush 14.2
Extrude 14.2
FastCore Routines 14.2 (14.2 x001 (0.000000_14.903870))
Fibers 14.2
Film Grain 14.2
Filter Gallery 14.2
Fresco 14.2
Glass 14.2
Glowing Edges 14.2
Grain 14.2
Graphic Novel 13.0
Graphic Pen 14.2
Halftone Pattern 14.2
Ink Outlines 14.2
Lens Blur 14.2
Lens Flare 14.2
Liquify 13.0
Matlab Operation 14.2 (14.2 x001 (0.000000_14.903870))
Mezzotint 14.2
MMXCore Routines 14.2 (14.2 x001 (0.000000_14.903870))
Mosaic Tiles 14.2
Multiprocessor Support 14.2 (14.2 x001 (0.000000_14.903870))
Neon Glow 14.2
Note Paper 14.2
Ocean Ripple 14.2
OnEdge 1, 0, 0, 1
Paint Daubs 14.2
Palette Knife 14.2
Patchwork 14.2
Pen and Ink 13.0
Photocopy 14.2
Picture Package Filter 14.2 (14.2 x001 (0.000000_14.903870))
Pinch 14.2
Pixar 14.2 (14.2 x001 (0.000000_14.903870))
Plaster 14.2
Plastic Wrap 14.2
PNG 14.2
Pointillize 14.2
Polar Coordinates 14.2
Poster Edges 14.2
Radial Blur 14.2
Read Watermark 4.0
Reticulation 14.2
Ripple 14.2
Rough Pastels 14.2
Save for Web 13.0
ScriptingSupport 13.0
Shear 14.2
Smart Blur 14.2
Smudge Stick 14.2
Solarize 14.2 (14.2 x001 (0.000000_14.903870))
Spatter 14.2
Spherize 14.2
Sponge 14.2
Sprayed Strokes 14.2
Stained Glass 14.2
Stamp 14.2
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 14.2
Texturizer 14.2
Tiles 14.2
Torn Edges 14.2
Twirl 14.2
Underpainting 14.2
Water Paper 14.2
Watercolor 14.2
Wave 14.2
WIA Support 14.2 (14.2 x001 (0.000000_14.903870))
Wind 14.2
ZigZag 14.2

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE