Elements 9 won't launch | Photoshop Family Customer Community

Dear all,

Photoshop Elements 9 came pre-installed when I bought my Sony Vaio. It worked very well all the time and I never had a problem.
But now, it won't boot again.
This is the problem report. Sorry, I only have it in German:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: PhotoshopElementsEditor.exe
Anwendungsversion: 9.0.3.0
Anwendungszeitstempel: 4d906921
Fehlermodulname: MSVCR90.dll
Fehlermodulversion: 9.0.30729.6161
Fehlermodulzeitstempel: 4dace5b9
Ausnahmecode: 40000015
Ausnahmeoffset: 0005beae
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: b6b2
Zusatzinformation 2: b6b2363959622612a419c106edf58224
Zusatzinformation 3: a2c4
Zusatzinformation 4: a2c45896aabcd5bdadf93c3dbbc2b0c7

Lesen Sie unsere Datenschutzbestimmungen online:
http://go.microsoft.com/fwlink/?linki...
Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
C:\Windows\system32\de-DE\erofflps.txt

Any idea?
Many thanks in advance!

Regards,
Rainer

Rainer Müller

2 Posts
0 Reply Likes
frustrated

Posted 4 years ago

4 years ago

Chris Cox

20280 Posts
818 Reply Likes

Crashes in the C runtime library are usually due to bugs in third party plugins or drivers.

Do you have any third party plugins installed with Elements? Have you tried disabling them?
Have you changed any drivers on your system around the time the app started crashing?

Comment

4 years ago

Rainer Müller

2 Posts
0 Reply Likes

Thanks for your reply, Chris!

There are no plugins installed with Elements and I have changed no drivers.

Comment