Photoshop Elements 9 - with Win10: Unable to get 'System Info' - app crashes. Updates fail to download

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  • Updated 2 years ago
I have moved to Win10 and reloaded Elements 9 with my serial number.  I can sign-in from the app but cannot get the latest updates to download (Elements 9.0.3); RAW 6.5 -  Message is - There was an error downloading this update. Please quit and try again later. 
I have uninstalled and reinstalled Elements 9 and still get same results. 
I have checked that this version is registered to my AdobeID
Does anyone know what could be wrong please?
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Andrew Evans

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Posted 2 years ago

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Kenneth Liffmann

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PSEv.9 may not work on WIN 10. It seems to work for some, but not for others.
Try downloading from here:https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html
Shut off your antivirus program temporarily while downloading
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Andrew Evans

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Hi Kenneth, thanks, all the functions work except the updates and sys info - i.e. the application works. I have the installation disk and have checked the system requirement from the link you suggested and it says it is compatible with Win10.
So I am still confused :-)