Elements 9 Freezing when accessing any of the tools

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  • Updated 3 years ago
  • (Edited)
PhotoshopElements 9 is freezing each time I click on a tool. It happens on any picture and completely freezes the programme and the computer. I have reinstalled the programme and repeatedly shut down and rebooted the system. I have not made any alterations to any of my software recently. Can you help.
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Oscar Somerby

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Posted 3 years ago

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Chris Cox

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Have you installed all the Elements 9 updates?
And what OS version are you using?

Does the whole computer freeze? If so, you're looking at an OS bug, a low level driver bug, or a hardware defect. Applications cannot cause that behavior on a modern OS.