Elements 8: Editor quit working, now the program won't close. Can't erase serial number at Help menu because it isn't functioning.

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  • Updated 4 years ago
  • (Edited)
Adobe Elements editor no longer responds, started failing about 10 days ago, now the program will not even close. Windows Home premium 64 bit system, want to uninstall and reinstall but help doesn't respond so I can't deactivate and erase the serial number, which means I won't be able to reinstall.
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Debbie Loomis

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried force quitting the application? Restarting the entire system?
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Debbie Loomis

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Yes, it didn't fix it. The program launches correctly, it opens the organizer to the catalog but the editor won't load, it tries, takes a minute or 2 then nothing. I had to buy new computer speakers, these evidently came with adware programs, Driver Updater and the Slim Cleaner, which I never did anything with, but they where there all the same and something called Reimage. I had also just finally gotten a Seagate external hard drive. I uninstalled all these programs including the external hard drive when the editor quit working, but the editor still won't work. So, I just want to uninstall it and reinstall it with the disk for Elements 8. But the help menu does not offer deactivate as an option and so there is no box I can check that erases the serial number, meaning I won't be able to reinstall it. The Elements 8 program is still on an old computer that crashed with too many viruses on it. I haven't touched that one since it crashed, it has family photos I hope to retrieve someday, but I don't know how and wonder about all the viruses that were more than AVG anti-virus could handle. Can you help ? Thank you for responding.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You should be able to just run the installer over the activated software to repair it.
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Debbie Loomis

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I did try that, but what it does is offer to uninstall the program and doesn't repair it. Any other thoughts ?