Elements 6: Editing mode crashing/not responding on Windows 10

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  • Updated 1 year ago
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When i open the editor  mode on Elements 6 and open any file to edit then it just straight crashing / not responding on windows 10 laptop. Please help...
I also open elements compatible mode as windows 7 OS but it still crashing ...Please help us.
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cal ap

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Posted 1 year ago

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cal ap

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Here it the error logs :
Faulting application name: PhotoshopElementsEditor.exe, version: 6.0.0.0, time stamp: 0x46e63819
Faulting module name: PhotoshopElementsEditor.exe, version: 6.0.0.0, time stamp: 0x46e63819
Exception code: 0xc0000005
Fault offset: 0x00e24599
Faulting process id: 0xed8
Faulting application start time: 0x01d287d492ca1e31
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 6.0\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 6.0\PhotoshopElementsEditor.exe
Report Id: 94e7ff1f-8cdf-4ca6-bc2b-4ec1a01714ad
Faulting package full name:
Faulting package-relative application ID:
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi cal ap, Elements 6 (and  7) is very old and is not officially supported on Windows 10. https://helpx.adobe.com/photoshop-elements/system-requirements.html#Olderversions
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cal ap

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Thank you for your respond. ... but it was working fine on Windows 7 and then upgrade to windows 10 stop working. anything would you suggest to troubleshoot?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If it was installed on Win 7 and you updated the OS on that machine, the update to Windows 10 may have damaged the installation. You could try reinstalling, running in compatibility mode, etc.
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cal ap

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Yes, we have removed and re-installed and running as compatibility mode but it crashing on editor mode.
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Steve Lehman

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Cal Ap,
(MCSE responding) Your PSE-6 is really for Mac bytheway - but - This sounds more like a Windows problem.  We know your PSE-6 is a 64 bit system, but yhour  error log has page-frame numbers (from Windows) indicating Windows is having a problem.  I want you to understand Windows page-frames:  They are the same as where folders slide into pockets in a regular file cabinet, so your data is being kept in folders, and those folders are kept in numbered page-frames. Windows uses the page-frame numbers to find your personal files, and those numbers indexed and kept in the NTFS (file) system (New Technology File System). The numbers in the error log, are page frame numbers. We cannot isolate a page-frame to fix it.  Either you look closely at your PSE-6 not being exactly compatible, or remember if your computer was upgraded to a newer Windows while PSE-6 was still on it.  I don't think PSE is the real problem. Seemingly, Windows has a problem with finding your personal files among the page-frames, and that is exactly what the error messages are saying.  Either your personal files were backed up on a disc and no longer there, or the personal files are corrupt, or your personal files are from a 32 bit computer previously.  Jeffrey was on the right track when he mentioned the files themselves could be from an earlier computer and those files are not compatible with Windows 10.  Alternatively if this problem persists, you may seriously need attention for Windows from your computer manufacturer.  They will want to remote into your computer so let them. They will want to access your error logs but the page-frame numbers won't tell them what the problem is so be patient.  Tell them a concise history including 32 bit systems. I think Windows is the real problem.