Photoshop Elements 2020 Highlights and Shadow broken

  • 1
  • Problem
  • Updated 3 months ago
I'm using a trial version of Photoshop Elements 2020 prior to purchasing. The Shadow/Highlights adjustment function is faulty and I also saw a similar problem in the previous version when I trialled that late last year (and decided not to purchase because of this problem). This is what I'm seeing:

I open a 16 bit TIFF file (exported from Canon Digital Photo Professional)
I make a selection of my subject (lasso tool)
I apply feathering to the selection (2.5 pixels)
I open the Shadows/Highlights dialog to make some adjustments on my subject
After clicking a slider, I press the left or right arrow key on my keyboard in the hope this will make small incremental adjustments to the slider. Instead, it seriously messes with the lighting. Even when I cancel out of the tool, the messed up image remains.



Screenshot above. Note that the selection is made around the bird only. For some reason, the tool starts messing up a box that bounds the extremes of my lasso selection also. Please fix this. I'm not keen to buy a product with a bug in a tool that I use all the time.

BTW, it would also be helpful if I could use my mouse scroll wheel to adjust these sliders as used to work in some old versions of PSE and some sliders in the current version.
Photo of Glenn Pure

Glenn Pure

  • 3 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of JEA

JEA

  • 468 Posts
  • 228 Reply Likes
Does this happen on images not run thru Canon Digital Photo Professional?
Photo of Glenn Pure

Glenn Pure

  • 3 Posts
  • 0 Reply Likes
Just tried that: opened a CR2 file in PSE Adobe Camera Raw then moved to PSE and saved a 16 bit Tiff. Reopened TIFF in PSE and same problem. Also, I left out one step at the end in my original post. After clicking the a left or right arrow key (nothing happens at that point), I then go back to the sliders with my mouse and start changing them. This is when the image gets completely messed up.

I also just tried executing the Shadows/Highlights after the mess-up occurs by clicking OK instead of Cancel in that dialog box. I get an error: Could not complete the Shadows/Highlights command because of a program error.


Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1315 Posts
  • 277 Reply Likes
I can't reproduce your issue from a 16-bits tiff, nor with 8-bits, nor with other file formats.
I am puzzled at your idea that moving the right and left arrow keys should move the slider. Perhaps that works like this in other softwares?
In Elements, you highlight the percentage value and use the up and down arrow keys. That works with any slider in the pixel editor or in the ACR module.
(Edited)
Photo of Glenn Pure

Glenn Pure

  • 3 Posts
  • 0 Reply Likes
Thanks for taking a look and trying to reproduce this. My system is an up-to-date Windows 10 64 bit system. I can assure you it is happening for me and that I also saw something similar when I trialed the previous PSE version late last year - although in that case, if I remember correctly, it happened simply by clicking on the sliders with no keyboard involvement.

As for trying the keyboard, I wasn't aware of using the up and down keys but makes sense. I'm used to using the scroll wheel on my mouse from my old version of PSE. Either way, I don't think the behaviour I'm seeing is normal or expected. I guess I'll just have to persist with my old version of PSE.