Photoshop elements 2018: cannot display MOV files on an iMac

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I have an iMac with High Sierra OS, which can open MOV files natively outside of Photoshop Elements. But PSE 2018 shows MOV files as grayed out and claims that the necessary CODECS are not available. Clicking on the support link gives me a website to download Quicktime for Windows (exe file), which I cannot use. Why can't PSE open a native MAC file on a MAC machine?
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Vernon Watson

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Posted 3 months ago

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Steve Lehman

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Vernon, 

For Mac, an update is available that will do a work-around for Quicktime 7 for Mac.  Here's that link.
https://support.apple.com/en-us/HT205081

Also I found Quicktime 7 for Mac users who have OS X 10.6.3 or later.  Here's that link. 
https://support.apple.com/kb/dl923?locale=en_US

If these don't do something for ya, there are lots of sites with plugins for Adobe 2018 which have Quicktime 7 plugins for Mac, either a program or a work around.  The work around type is a download that will keep your program from looking for the plugin.  You may not need that.   Search Google for these.  It was easy to find these links.  They took less than 30 seconds to find these two links.   
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Vernon Watson

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Thank you for the info.  I downloaded the Quicktime 7 for OS X 10.6.3 or later, now some of the MOVs show up and play from PSE, but some still do not.  At first glance, it looks like the photos that were taken as "live" photos (MOV format) on my iPhone do not show in PSE. Puzzling.
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JEA

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Is that in the pse 2018 organizer?
Are the mov files from a camera or a newer iPhone?
(Edited)
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Vernon Watson

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Yes, PSE 2018 Organizer, and it appears that the files not working with PSE are "live" photos taken with an iPhone 7
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Steve Lehman

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Vernon,   

Two things are happening.  
1)  Your Mac has large format which does not match with your Iphone JPEG size format.  Here is an article to help you format your photos to that size.  
http://osxdaily.com/2017/09/29/change-iphone-camera-default-image-format-jpeg-heif/

2) You should read about HEIC formats for the iphone and how they are supposed to match with your iMac 11 (you most likely have this version).   So read this article also.   https://www.theverge.com/2017/9/19/16332192/apple-ios-11-heic-iphone-image-format

I won't rule out a problem with your PSE Catalog but you should understand the type of smaller formats coming from your iphone 7.   For now, I think the problem is how your photos are reading a wrong file format from your Iphone 7.   You may need HEIC to get your iphone photos to appear.   For problems concerning your Catalog in PSE,  JEA is the expert for that information.   
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Vernon Watson

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Thank you again for the information. This has been very helpful. I have been using DOS, then Windows since the mid 80s.  This is my first foray into the world of Apple, so I am a novice in this new environment, feeling my way around.
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T Emil Jensen

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Dear Steve, I am facing same problem as Vernon. Have now changed the format on my iPhone 7. But still cannot show earlier .mov recordings inside Elements Organizer 2018. Any tip to how to make it work? Have installed the quicktime 7 for mac but still it does not come up. I can easily show the videos outside Elements Organizer - but I want it to work inside. I imagine that Adobe would have to fix this?