Elements 15: Won't open (LavaSoft conflict)

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I recently bought Photoshop elements 15 and when I try to use it, I get an error that it won't open. I tried uninstalling and reinstalling and it still won't work. I need to know what to do so I can use the app
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Lorraine Kuroda

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Posted 3 years ago

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Photo of Lukasz Jakubowski

Lukasz Jakubowski

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What is the exact text of the error?
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Lorraine Kuroda

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A window comes up and says Adobe Photoshop Elements 15 has stopped working. It doesn't even get to the point where I even see the app opening.
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Sandeep Singh, Official Rep

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Official Response
Hi Please try this link. https://forums.adobe.com/thread/2222539 This might help you out.

Regards,

Sandeep
(Edited)
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bob brown

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That link helped me fix the prob.  I had the lavasoft infection.  Couldn't remove the .dll file but was able to rename it.  Done.  Thanks!
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Bev Fetter

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I just installed Adobe Photoshop Elements 15 and got the same message  that it stopped working. Based on the comments above I found the program Ad-aware Web Companion published by Lava and uninstalled the program. That was it, Elements opened up without problem.

Bev
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sport550

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Same here. Tried uninstalling and reinstalling several (4x) to no avail. Uninstalled Web Companion and it works!