Photoshop Elements 15 is NOT supporting High DPI

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  • Updated 1 year ago
Adobe has put a choice to 100% or 200% scaling. But 200% is NOT working. 

Can you belive that? The software I use for image processing on my 5K is not working.
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KentACar

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Posted 1 year ago

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Steve Lehman

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Hi there Kent, 

In scale mode, do you have it set to "scale" instead of the other two modes, rotate and skew?  It will go to more than 200%.  Now, find the ? on the far right, and next to it is a down-menu with "reset tool".  Click that.   

Steve Lehman, MCSE responding   
(Edited)
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KentACar

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Maybe an image explains it all? 

http://trafikskola.blob.core.windows.net/public/pse15-5k.jpg

When I do a window that is about half of the 5k-screen it works. Not fullscreen.

Regards,
Kent
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Steve Lehman

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As an engineer, I have advised you to reset the tool for that software.  Your graphics show you have not followed my instructions because a photo or graphic is not loaded into the software.  You must do this first then follow my next instruction, (read carefully):  To do this, you must load an image into your software FIRST so that the question mark (?) will show on the bottom-right corner of your software.  THEN, next to the question mark (to its right-side) will be 'note-lines', click the note-lines to reveal a down-menu, and in that down-menu, find "reset tool" and click that.  Your software will will be corrected to function correctly.  You must follow this instruction correctly.   Also, your graphics is hard to follow.  I do not read or speak its language.  As for resolution (DPI) your software will function with resolution and scale correctly.  To scale a photo or graphic you must load the photo or graphic FIRST then click on Image (in the toolbar above) then click on size then click on scale.  In that mode you can click on any size of scale.  Please note that your photo or graphic should be in TIFF format to get a high resolution.  JPG or PDF will not scale to higher resolutions.   TIFF format is what professionals use because it is an uncompressed format, therefore it will scale to any resolution size.    

Steve Lehman, MCSE responding
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KentACar

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Maybe we misunderstand each other?

I have now followed the instructions, see this image:
http://trafikskola.blob.core.windows.net/public/pse15-reset-tool.jpg

It's this setting of "scale" I'm talking about, see this image:
http://trafikskola.blob.core.windows.net/public/pse15-scale-application-ui.jpg

When I use automatic or 200%, I get this result, which is an incorrect interface, see this image:
http://trafikskola.blob.core.windows.net/public/pse15-5120x2880-200-percent-NOT-correct.jpg

When I use 100%, I get this result, which is a correct interface, although it is very small, see this image:
http://trafikskola.blob.core.windows.net/public/pse15-5120x2880-100-percent-small-but-correct.jpg

The images are in JPG, but screenshots that are not resized, it should work. You have to restart PSE after changing the scale to see the result.

I think this is a bug. I think the PSE developers ensure that the entire interface is scaled and all menus and tools are displayed correct even if you run in 5120 x 2880 resolution, which in my world is called 5k.

Hope I have now explained what is the problem?

Sincerely
Kent
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Michel BRETECHER, Champion

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Kent,
First congrats for the top quality information you have given. That is totally different from your original post where other readers could not understand what OS version you were using, which monitor with which driver...
We could not even know if you were speaking about the editor or the organizer. By the way, the scaling option of 100 or 200% does not apply to the organizer: you have to set the Windows display preferences for the fonts - did you try that?

It looks that clearly on YOUR display there is a bug affecting either the display driver or the way the editor uses the 200% scaling workaround... or both.

I don't use HiDpi and never will as I mostly use my computer for image editing, where HiDpi is not only totally useless, but wastes so many computer resources for nothing, even with other programs managing scaling correctly. But that is another story...

It seems that there are not so many 5k display users today, but if your personal issue was general, there would be a flood of similar complaints on this and other forums. I have read a number of complaints from 5k users, mainly on the Lightroom forums, but that was for other performance issues. I am sure Adobe staff will look into your problem; that involves trying to replicate your problem, which means you'll have to give as good information as you have already given about your display, its driver and the general configuration of your hardware;
Good luck...
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Steve Lehman

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Thanks for your comment Michel. HiDPI does not support low resolution JPG.  Low-res JPG would pixelate in HiDPI.   And you're right, I don't know anybody who uses HiDPI.   
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KentACar

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I will not apologize for bad English. 

I'll tried my very best and I am proud of that. The user inteface simply does not work on 5k if you use the built in support for High DPI in the preferences. And if you use 100% the interface is pretty small. Since Adobe gave us the option to scale user inteface, like the most software do today, it should work, imho.

Over and out from this topic You will never here from me again in ths matter. This i my last post in this thread.

Sincerley
Kent

PS! I love the the screen but who am I to say that :-)
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Steve Lehman

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Kent,

You need to find another person who speaks your language.  
Also, your software in not in English.  Try a German technician. 
There must be one in your country or reading this forum.  
Also, There are two more remedies below for you.   
1. learn resolution; and 2. reinstall your software.   

As for your examples:   
The first link has an image that looks correct.  
The 2nd link doesn't have web page to see.  
The 3rd link doesn't have an image loaded. 
The 4th link doesn't have an image loaded but there are images showing in the tray below.

I think you don't understand resolution and you are using JPG instead of TIFF.  Your JPG resolution is too low to resize and it is (as we say in the USA) "pixel'd out too far and blurred".    

Again, I told you if you make your image at higher resolution and save it in TIFF format (uncompressed resolution) it will not compress the image and you will get scale it.  IF you continue to use JPG formats, you will not enlarge an image to a higher scale because there is not enough pixel to support the image at too low of resolution.  I am sorry I cannot support your technical problems because I don't see a technical problem and you have software in a foreign language.

You might find a nice technician in your own country who might help you.  

Meanwhile, I have a website which has a lesson in file formats which you need to learn.  This whole problem is you not learning about resolution.  Before you can work with Photosop you need to learn the technical aspects of resolution.  This is hard to learn but you need to wrap your mind around it and I cannot teach that to you.   I do believe that you have not learned file formats and file compression and scaling.  

Here's a link to our own website for you to learn the technical aspects of file compress and non-compression file formats and what happens during scaling graphics in JPG.  You need to use TIFF format and NOT anything else.  JPG formats are your scaling problem.  Your file compression is too low in JPG.  

The other problem is that you do not understand file compression, resolution or scaling.  Here's a link for you to learn this at our own business's website where we teach our customers about file formats and how they work, and what they can, and cannot do.   You really need to learn and fully understand this before returning to Photoshop.   http://pixsavers.com/photoformats.html

The third problem is possibly your software is not installed properly.  You may need to uninstall and reinstall your Photoshop software to get it to work in the way you want.  BUT I really think you are trying to resize your graphics beyond what your scale will allow and that the JPG resolution you are using is far too low for your graphic to enlarge to any degree.  Please learn resolution here:      http://pixsavers.com/photoformats.html   

Steve Lehman, MCSE responding   
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Steve Lehman

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Kent, 

I would like to add (lots of words).   When you go to resize a graphic, I think you may be clicking on  Image>Size>Scale, or you may be clicking on Image>Size> and selecting an actual size which is too large for your JPG resolution.   If that's the case, try utilizing inches instead of using scale, percents, centimeters, points or picas.   It'll make you understand how large you are enlarging.  Also, if you are using 5k size graphics (5000? really?) that is far too much to enlarge in low resolution (compressed pixels) in JPG format and I can see that you are scaling far beyond what a low resolution JPG will support in pixels.  IF your 5000 is in pixel, you are using the wrong scale.  Please learn resolution and file formats.  You do NOT have enough pixels to support large sizes in low resolution and especially compressed JPG file formatting.  The software is trying to help you learn by not going beyond 200%, and frankly, I am amazed it allowed you to go beyond 100%.  Yes, your grapics will look normal at 100%.  But if resizing beyond its resolution limits it will appear blurry and not scaled correctly.  Again, I won't teach you resolution, scale, resizing, enlarging and especially a full technology class.   My student really do take a full month before I know they understand resolution, formats, and what they are doing from bitmap to TIFF and TIF in Mac computer formats.  In PC formats my students learn everything before I let them loose on graphics software.  A part of the course is listening skills, as (my) computer technicians learn listening skills. 

So with that, I really do NOT think there is anything wrong with your software.  
I think it is doing what the scale will do with low resolution JPG.   
Again, go to our website link to our file formats.  http://pixsavers.com/photoformats.html
If we listed ALL of the file formats, it would take several web pages.   
PixSavers is my business.  We have a team of graphic technicians.   
We do more than graphics.  We also do police photo forensics.   

It is you who does not understand JPG and pixels and resolution.  The ONLY file format that will not compress is TIFF which can be resized to any scale IF the resolution is high enough.  Your JPG is most likely only 72dpi.  An ideal resolution in TIFF is 1200dpi.  All the other file formats will compress the pixels to a small compressed state so that the graphics cannot be enlarged because there is not enough pixels in it to make it enlarged.  

Try to understand this:  JPG compresses more than 90% by tossing out its white and black pixels to make the graphic fit in a small space on a drive without losing the graphic's integrity.  It was invented for easy emailing of photos but these days that format is obsolete and not used anymore but you are still using it.  THEN in low resolution 72dpi JPG, if you try to make it larger, and there is only 10% of the pixels after compression, to enlarge it, is impossible.  So you are trying to get your software to do the impossible and the software is trying to help you learn that.   

as an software engineer, I don't have the time to teach technology, but there are books on this subject.  It takes an entire month for my technical students to completely understand and learn file formats and what they do, and how they cannot enlarge after compression.  There is more than JPG.  If you have only learned JPG then you need to learn all of it before you continue with Photoshop.  There is PDF-JPG and PDF-GIF and there is PDF-uncompressed, and PDF interlaced.  

You would also need to learn vectors and how they play with fonts, graphics and monitor screens.  I say this because, monitor screens will also interlace from the center outward and they refresh 256 times per second, and you might need to learn this to help you learn compression, file formats and how all of this technology stuff works.  

All Photoshop professionals learn everything before they use Photoshop.  I suggest you take a class or two.   And pay attention, read a lot and if you don't understand pixels, formats, and scaling graphics, you need to ask lots of questions to your instructor and listen well.  Being a good listener is golden.  Before I teach a class I test my students on listening skills.  I won't tell you how I do that.  It's a tough class.   And please excuse me for being a little tough here, but I see what the problem is and I hope you will accept it.  I will answer your questions going forward.  Thanks you for reading my replies.   

Steve Lehman, MCSE engineer responding   
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KentACar

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Hi Steve Lehman

It seems like you think I'm totally wrong for the most part.

I suggest you not to respond to my attempt to explain, in bad English, that the Photoshop Elements 15 interface is wrong when running a 5k screen on Windows.

You have written a lot about TIF and how to scale images. You have also been quite clear that I should learn first before I write something. Unfortunately, I'm not listening to you, but continue to argue that the Photoshop Elements 15 interface has major issues with high resolution monitors. And this without being a Photoshop professional.

Trouble is that the interface works poorly. It disappears tabs and controls. That's why no images are included in my examples. There are red squares in the image that show an incorrect behavior. These I think quite clearly show that the interface is not working. 

I think you should stop teaching me that I can't do anything.

Hopes this ends our mail conversation!

Sincerely
Kent

PS! I will not apologize for bad English. So if you misunderstand me, it's just your own problem. You do not need to read or reply if you think my text is too low for your standards.
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pshopguy

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this is crazy.  They don't understand at all what you are talking about - and your english is fine. You are saying when Windows is high DPI the Photoshop elements interface is not scaling correctly and has errors with its controls. This has nothing to do with jpg or tif content. That "champion" expert answerer seems to have a bias against non-americans and cant see what you mean. "You must be wrong you're a foreigner and I don't know what language that is" lol

i have the same issue. I'm running it on a 60" TV and sitting 3m away so have windows dpi cranked up so I can read the text. This works fine in windows and most apps but some dont support it and everything is tiny and screwed up. Seems photoshop elements is badly written and doesn't handle this normal use case.

Sorry they didnt understand you- i did but I too am looking for a solution.
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Steve Lehman

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Hi there KentACar,

I apologize if I failed you and taught you stuff.  I don't think the problem was your English.  You were not explaining all of what we needed to know about your computer and the problems with it.   I think Michel explained that to you and you had more information sent to him that we needed.  I think your problem is two different things, fonts and display resolution, and the display resolution has nothing to do with Photoshop.   Michel can explain how fonts can make menu's appear wrongly, that is, if that is what is determined to be your problem.  

In the future we'll need to know your Operating System, (Windows, Mac) plus your Photoshop brand and version, and the exact problem explained in detail.   Screen-shots have been used in the past to help us understand.  As for English, I think I recall a graphic of your software which appeared like a different language on your software.  I'm not clear now if that was you who showed me that.   It would help greatly if you could explain detail.  We are trying to help but with a lack of technical info, we can only guess.   

Steve Lehman, MCSE   
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Steve Lehman

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Hi Pshopguy,

I think your situation is very interesting, but I don't think anyone I know has thought of connecting their 60" TV  to a computer.   That could be why computer manufacturers recommend or sell a smaller screens made for their display resolution.   Display comes from a computer or video card, not from Photoshop.    And, you're right, it has nothing to do with JPG or TIFF which is never discussed in display resolutions.     

If you make your fonts big, maybe it can be read on a larger screen, but you don't need to do that if you get a smaller screen that's made for the computer.  It's obvious that a large screen will make everything smaller.  If you insist upon using a large screen TV for your monitor, then try a different display resolution.   If that doesn't work, find a better video card that'll work on a 60 inch TV.  
Both of them have different types of feeds which could be part of the problem.  A TV screen can be used but it has an RF feed, not a video card feed, and vice-versa.   Frankly, I owuld use a real computer monitor.   That's why dealers label them, monitor and TV.  

Display resolution wasn't described to me earlier from KenACar, and excuse me for missing his point if that's what you thought.   I won't go further because I don't want to "teach" anymore.  And since this problem has nothing to do with Photoshop, there is no reason to return.  Thanks for having me.   Happy computing.   

Steve Lehman, MCSE