Photoshop Elements 15: File not found error when saving a new file

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  • Updated 7 months ago
When trying to save a new file in PSE 15 I get a 'file not found' error message. I have tried re-installing 15 and even downloaded a trial copy of PSE 2018. Cannot get rid of this problem. Is this an Elements problem or a Windows problem? I have no filing problems with any other application.
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ACB

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Posted 8 months ago

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Jack Klaber

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Dear ACB,
I saw you posted this problem some time before and did not receive any reply. That's no wonder. You give not enough information for others to help you out. Therefore following questions that need to be answered before someone can try to help you.
  1. Which Windows version do you use?
  2. "A new file" is what actually? Did you open in the Editor a new file and then inserted an image from the organizer or via the clipboard? Explain precisely how you opened a "new file" in the Editor.
  3. Is this problem of recent? Since when does this problem occur? Have you installed a new program maybe or updated your Windows system?
  4. Can you post a screenshot of the error message here?


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ACB

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Jack,

Thanks for your reply.

I asked if this was a Photoshop or Windows problem and have now answered the question myself. I reset my Windows 10 installation and reinstalled my applications. The Photoshop problem and some others have gone away. These started, I think, when Windows 10 v.1709, the Fall Creators Update was installed.

The filing problem seems to be common to a number of Adobe applications, judging from a search of Forum queries. Answers are not available. Looking at Windows rather than Adobe software might be more profitable as I guess filing is a function of the operating system rather than the application software.
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ACB

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'Save as' error has returned to PSE 15 and also my screensaver software (Hypersnap 8), but this time I believe I have found the real solution. Windows Defender prevents access to 'Protected Folders'. Adding the '.exe' programs for PSE 15  and Hypersnap 8 to to the 'allowed apps' list in Windows Defender's Protected Folders section has solved my problem. This is a very common problem and not confined to Adobe applications. There are lots of queries about it on the Internet and several YouTube videos on the solution. If I am correct Windows Defender should come with a warning on the packet and I will consider drawing this problem to Microsoft's attention. It has cost me endless hours of wasted time and effort over an extended period.