Elements 14 will not install under Windows 10, says serial number invalid

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  • Updated 2 years ago
  • (Edited)
Why does Adobe uses copy-protection, in my case I can't install Adobe Photoshop Elements 14, but does not prevent software abusers to brake it anyway? In this case, Adobe's copy protection is PREVENTING ME to install the program I paid for, in the first place!
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Tony Fleming

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Posted 3 years ago

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Chris Cox

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What exactly are you seeing?
What specifically is going wrong?
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Tony Fleming

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I tried a BRAND NEW 128GB SSD on my PC. I've installed the Windows 10 PRO/64/16GB-RAM.... After all Microsoft updates, I was able to install the Photoshop Elements 14 for the FIRST TIME without any problems. BUT my other SSD, 500GB Samsung, that I use in the same computer, just to boot with it for personal use, the Photoshop Elements 14, that I've tried to register many times, STARTED TO WORK without any problems! ????? AND without me doing anything!!! What the heck is going on? 

I just re-installed a customer's computer with fresh Windows 10 Home Premium, 24GB-RAM, 256GB SSD drive... and after all of the Microsoft updates, I've tried to install the same Photoshop version 14, as I had so much trouble to install on my own PC, and IT ALSO FAILED to install! So I did exactly what I did on my personal PC, I downloaded the 30 day eval version and tried to register it, BUT IT DID NOT REGISTER - just like in my case! Over the next several hours, I had to install on the same computer - the customer's PC I'm talking about - Microsoft Word, Excel... and I had to run some updates ... this morning -this is the next day by now - I tried to register the customer's purchased Photoshop Elements 14 and IT WORKS!!!

NOW Adobe, I have a QUESTION: "What the heck is going on?????"
Why are SO MANY PEOPLE HAVING TROUBLE with the Adobe Photoshop 14???? Why didn't you made a FIX FOR THIS PROBLEM????

Adobe KNOWS that this problem exists, but is not telling anything publicly!
 
My customer and I PURCHASE PROGRAMS, not use available CRACKED VERSIONS but WE ARE PUNISHED by Adobe's copy protection!
Now I start to understand why some people are so angry with Adobe!

I also emailed them, BUT I NEVER RECEIVED ANY ANSWERS!
ALSO, THERE is NO PHONE NUMBER ONE CAN CAL TO RESOLVE THIS!
ONE MUST DO SO MUCH extra steps and do this and that, just to have MY PURCHASED SOFTWARE WORKING!
One way is to let Adobe know that we do not like this, is to LOOK FOR A SOFTWARE THAT WORKS EVERY TIME and it ISN'T ADOBE!!!!!
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Tony Fleming

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I can't get PAST THE SERIAL NUMBER - see screenshot!

It is FRUSTRATING, I can't get ANY HELP from Adobe "tech support". They made me do LOTS OF STUPID STUFF, blamed my Internet Provider...

Does anyone else has this problem

?
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MIRIAM JACOBSON

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Chris, I read your comments directed to me. The case had 2 discs inside envelopes. One disc is for Apple installation and the other is for Windows. The envelope containing the Windows disc has a distinct serial number on it.
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Chris Cox

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Again, legitimate versions of Elements don't have a serial number in the package.
They have a redemption number, and instructions on how to enter the redemption number on Adobe's website to get your serial number.  The redemption number cannot be used directly to activate the software, and must be entered on Adobe's website before you can get the serial number needed to activate the software.
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Tony Fleming

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I have also 2 DVD's, but the other is only ADOBE PHOTOSHOP PREMIERE ELEMENTS 14  TRIAL INCLUDE - that is what the second DVD is.
My box said that it has MAC and WINDOWS version, but the MAC version was not in the box. The box had the original seal from Adobe and the serial number is on ONE white DVD envelope, where the WINDOWS version of #14 is. The second disk has a number on the first line of the sticker, no letters used. The second line has stuf like: DVS/A,PSE.... and similar letters in upper case divided by COMA.
I purchased it from a reputable store that has also orders by the Internet, but not from eBay!
Does anyone out there has a similar package? NO MAC version is included, but on the front it clearly states WINDOWS/MAC OS, but NO MAC VERSION IS INSIDE?
Thanks guys!
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Tony Fleming

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I've purchased every version of Photoshop Elements and they had the serial number on the back of the white DVD cover. BUT I also helped several customers to install the Photoshop Elements, where the instructions card instructs you to exchange the number listed for a serial number, just like you mention.
I was never suspicious in this case, because everything is as it should with original Adobe boxes, seal was not re-taped or broken  ....
Also, when I spoke to the Adobe people SEVERAL TIMES, they asked for the serial number I have printed on the white cover and they said that the serial number IS VALID! They have, I assume, they have some program they use to check the validity of the serial numbers. They said: "IT SHOULD WORK..." and the serial number I have was NEVER QUESTIONED by Adobe.
Thanks everyone for replying, but I would like to see my purchased version installed and WORKING on my computer.
Tony
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Tony Fleming

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Adobe DENIED THAT TO ME during SEVERAL CALLS I made to them!
I see here and other places that Windows 10, and yes, I'm using W10! Problem is that by now it should be fixed!
I just tried it again just few minutes ago and it will NOT REGISTER!
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Tony Fleming

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I think that the copy-protection is trying to go to some server on the WEB and it can't do that!
I've asked if you guys can put the serial number into the software and have me download it, so this problem does not happen to me. If you look into the notes, I hope they are there, you can see all the useless stuff they had me do. The box was unopened, when I purchased it, so I do not believe that there is a problem with my serial number.
The install was only done on this computer and it never gets any further than the serial number, here is the screenshot:



So it was NEVER INSTALLED on any other PC! One of the "tech support guy" wanted me to try to install it on my laptop, but I did not want to do that, because of the number of installs is just ONE per serial number - unless I'm mistaking.
I need the software on this desktop PC, not on my laptop.
Also, the Photoshop Elements 11 installed just fine on this PC, so it is for sure (in my opinion) some kind of new COPY PROTECTION SCHEME Adobe is now using, that is possibly different and the problem I'm having.
One would ask, why would Adobe "punish" real customers, since the "bad guys" have broken every copy protection schema you can make?
It hurts when one need a software and after spending lots of money (over the years, I have purchased just about every version of Photoshop you guys made) I'm not able to get the software to install, never the less USE????
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Chris Cox

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If it couldn't access the server, you would get a different message about your internet connection.

Did you enter your redemption number on Adobe's website to get your serial number? And are you typing that exact serial number that you received into the activation dialog?