Elements 14: Repeatedly crashes (nVidia driver issue)

  • 4
  • Problem
  • Updated 2 years ago
  • (Edited)
I've recently upgraded to PSE14 and it regularly crashes on my computer. PSE12 did not crash regularly. The error message is only, "Photoshop Elements 14 Editor has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I've started using PSE14 only today and I would say it has crashed more than a dozen times so far. Sometimes it crashes shortly after I open an image in it; other times it crashes after I have been working in it for several minutes. I've checked for updates and I am already up to date.

Here are the Details from the Event Viewer for one of the crashes. The others are similar.

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-10-24T22:58:50.000000000Z

EventRecordID 19628151

Channel Application

Computer IanLaptop


- EventData

C:\Program Files\Adobe\Photoshop Elements 14\PhotoshopElementsEditor.exe
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Ian Lipchak

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  • frustrated

Posted 2 years ago

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Beverly Mascara

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Me to I am using a MAC
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does your crash report say in it? I suspect your issue is different given you're on a mac.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ian, your issue is your nVidia's driver crashing. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
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Sean Harraghy

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I'm having that problem also. How do you find what version what video card you have and how do you know what update to use. I did a scan from the nVidia website but was referred back to do a manual download
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Sean Harraghy

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I've been looking at another forum site and the advice given is to disable 'The Microsoft Wi-Fi Direct Virtual Adapter' under 'Network Adapters' https://forums.adobe.com/thread/586346?tstart=0

1) Under Control Panel, navigate to the top right search bar and type in "device manager"

2) Click on "Device manager" after the search

You should see a tree-like map of your devices in the new window

3) Navigate: view>show hidden devices

4) Under "Network adapters", right click on the "Microsoft Wi-fi Direct Virtual Adapter" and select disable.

5) Run updates for your Adobe software on your Windows 8 machine and VOILA!!

This is a copy of my Network Adapters as I'm on Windows 10 and I'd be delighted if someone could advise me which one I should disable
  • Bluetooth Devices (Personal Area Work)
  • Bluetooth Devices (RFCOM Protocol TDI)
  • Intel(R) Dual Band Wireless-AC 3160
  • Realtex PCle Family Controller
  • WAN Miniport (IKEv2)
  • WAN Miniport (IP)
  • WAN Miniport (IPv6)
  • WAN Miniport (L2TP)
  • WAN Miniport (Network Monitor)
  • WAN Miniport (PPOE)
  • WAN Miniport (PPTP)
  • WAN Miniport (SSTP)