Elements 14 not opening on Windows 10

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  • Updated 3 years ago
  • (Edited)
I downloaded and installed Photoshop Elements 14 (on Windows 10). It ran one time. Now, when I click on the icon on my desktop (or on the .exe file), nothing happens. What should I do next? (I am not super technical.)
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Allen Shub

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Posted 3 years ago

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Vaishali, Employee

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Allen,
Please see if this article from Adobe helps : https://helpx.adobe.com/elements-organizer/kb/Elements-applications-do-not-launch-on-Windows-10.html

Regards,
vaishali
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Allen Shub

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Thank you, but, in my case, Windows 10 was pre-installed. Also, I have PSE 14, not PSE 13. But, maybe uninstalling and re-installing would help.
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Vaishali, Employee

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Allen,
Please confirm if your issue is fixed.
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Allen Shub

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Yes, my issue seems to be fixed, I uninstalled and then re-downloaded and re-installed PSE 14, with a new serial number. It turns out that the first serial number supplied by Adobe was for a Mac, not for Windows.