Elements 14 (Mac) does not recognize my Epson V500 scanner

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  • Updated 3 years ago
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Just upgraded from PE 8 to PE 14 on my Mac. Since the upgrade, PE does not recognize my Epson V500 scanner, so I am not able to import directly from my scanner into PE 14. Based on other posts, I have already moved the Twain file from the Optional Plug-Ins to Plug-Ins Folder. Still doesn't work.
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Alan Richards

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Posted 3 years ago

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Chris Cox

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Elements should be able to use the ImageCapture drivers if you installed the scanner driver software.
You'll need to install the optional TWAIN plugin for Elements if you want to use the TWAIN interface (and it is optional because many TWAIN drivers crash).
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Alan Richards

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Thanks for your reply, Chris. I already went to the Epson web support site and downloaded their latest drivers for the v500. Is there a setting somewhere to use ImageCapture vice TWAIN?