Photoshop Elements 14 crashes when I “save for web”

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  • Problem
  • Updated 6 days ago
Hi  

I updated to macOS Catalina v. 10.15.1 (19B88).

Now my Photoshop Elements 14 crashes when I “save for web”.

My Elements is updated.  

Any ideas? Thank you.
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marcspector

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Posted 6 days ago

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marcspector

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PS:

Here's the report:

Process:               Adobe Photoshop Elements Editor [1181]Path:                  /Applications/Adobe Photoshop Elements 14/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
Identifier:            com.adobe.PhotoshopElements
Version:               14.1 [20151206.m.83730] (14.0.0.0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop Elements Editor [1181]
User ID:               501

Date/Time:             2019-12-01 11:10:50.874 -0800
OS Version:            Mac OS X 10.15.1 (19B88)
Report Version:        12
Bridge OS Version:     3.0 (14Y906)
Anonymous UUID:        5AED07D1-0177-CFCE-8C73-D43B6EE58D83


Time Awake Since Boot: 5500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [1181]

VM Regions Near 0x18:
--> 
    __TEXT                 0000000103e25000-0000000108d46000 [ 79.1M] r-x/rwx SM=COW  /Applications/Adobe Photoshop Elements 14/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor

Application Specific Information:
objc_msgSend() selector name: setDelegate:
Performing @selector(performAction:) from sender S4WCocoaPushButton 0x7fae6577be80

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib               0x00007fff7090a05d objc_msgSend + 29
1   com.adobe.S4W                 0x00000001254345f7 CImageDocument::SaveAs(Mondo::COptVolEntry&, LProgressScope&) + 2887
2   com.adobe.S4W                 0x0000000125197695 Project::PDialog::DoSave() + 373
3   com.adobe.S4W                 0x000000012519e824 Project::PDialog::HandleCommand(Mondo::CCommandMessage const&) + 452
4   com.adobe.S4W                 0x000000012519ea93 virtual thunk to Project::PDialog::HandleCommand(Mondo::CCommandMessage const&) + 19
5   com.adobe.S4W                 0x00000001254ba976 Mondo::CMessenger::ReceiveCommand(Mondo::CCommandMessage const&) + 22
6   com.adobe.S4W                 0x00000001254ba98f Mondo::CMessenger::ReceiveCommand(Mondo::CCommandMessage const&) + 47
7   com.adobe.S4W                 0x00000001254ba98f Mondo::CMessenger::ReceiveCommand(Mondo::CCommandMessage const&) + 47
8   com.adobe.S4W                 0x00000001254ba98f Mondo::CMessenger::ReceiveCommand(Mondo::CCommandMessage const&) + 47
9   com.adobe.S4W                 0x00000001254ba956 Mondo::CMessenger::SendCommand(Mondo::CCommandMessage const&) + 22
10  com.adobe.S4W                 0x00000001254a03b4 Mondo::CPushButton::ButtonClicked(Mondo::CKeyboardMod const&, Mondo::CSystemTime const&) + 84
11  com.adobe.S4W                 0x000000012549f5ac -[S4WCocoaPushButton performAction:] + 124
12  com.apple.AppKit               0x00007fff37c5e8d4 -[NSApplication(NSResponder) sendAction:to:from:] + 299
13  com.adobe.PhotoshopElements   0x0000000105919b50 0x103e25000 + 28265296
14  com.apple.AppKit               0x00007fff37cbe084 -[NSControl sendAction:to:] + 86
15  com.apple.AppKit               0x00007fff37cbdfb6 __26-[NSCell _sendActionFrom:]_block_invoke + 136
16  com.apple.AppKit               0x00007fff37cbdeb8 -[NSCell _sendActionFrom:] + 171
17  com.apple.AppKit               0x00007fff37ce6423 -[NSButtonCell _sendActionFrom:] + 96
18  com.apple.AppKit               0x00007fff3805339c NSControlTrackMouse + 1745
19  com.apple.AppKit               0x00007fff37cbc8d4 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 130
20  com.apple.AppKit               0x00007fff37ce618c -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 691
21  com.apple.AppKit               0x00007fff37cbbb6b -[NSControl mouseDown:] + 748
22  com.apple.AppKit               0x00007fff37bae5e9 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4907
23  com.apple.AppKit               0x00007fff37af1eb0 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2612
24  com.apple.AppKit               0x00007fff37af123d -[NSWindow(NSEventRouting) sendEvent:] + 349
25  com.apple.AppKit               0x00007fff379b545c -[NSApplication(NSEvent) sendEvent:] + 352
26  com.adobe.PhotoshopElements   0x0000000105919bbc 0x103e25000 + 28265404
27  com.adobe.PhotoshopElements   0x000000010591a64f 0x103e25000 + 28268111
28  com.apple.AppKit               0x00007fff37bbcb9b -[NSApplication _doModalLoop:peek:] + 388
29  com.apple.AppKit               0x00007fff37bbb699 __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
30  com.apple.AppKit               0x00007fff37bbb646 __35-[NSApplication runModalForWindow:]_block_invoke + 70
31  com.apple.AppKit               0x00007fff37bbaed8 _NSTryRunModal + 100
32  com.apple.AppKit               0x00007fff37bbadbd -[NSApplication runModalForWindow:] + 128
33  com.adobe.S4W                 0x00000001254b608c Mondo::CExecutable::Run() + 92
34  com.adobe.S4W                 0x00000001251a1941 Project::PPlugin::RunProjectDialog(Mondo::COptVolEntry&) + 241
35  com.adobe.S4W                 0x00000001251a431c Project::PPlugin::DoStart() + 812
36  com.adobe.S4W                 0x0000000125543e0d Mondo::CPhotoshopExport::DispatchStart(ExportRecord*, void**) + 77
37  com.adobe.S4W                 0x0000000125544464 Mondo::CPhotoshopExport::Entry(short, ExportRecord*, void**, short*, int) + 260
38  com.adobe.PhotoshopElements   0x00000001048b3ff5 0x103e25000 + 11071477
39  com.adobe.PhotoshopElements   0x000000010445e37f 0x103e25000 + 6525823
40  com.adobe.PhotoshopElements   0x000000010445dde3 0x103e25000 + 6524387
41  com.adobe.PhotoshopElements   0x0000000103eb877d 0x103e25000 + 604029
42  com.adobe.PhotoshopElements   0x0000000103eb8251 0x103e25000 + 602705
43  com.adobe.PhotoshopElements   0x0000000103eb0e87 0x103e25000 + 573063
44  com.adobe.PhotoshopElements   0x0000000103eb0c86 0x103e25000 + 572550
45  com.adobe.PhotoshopElements   0x000000010591b024 0x103e25000 + 28270628
46  com.apple.Foundation           0x00007fff3ce8c8b3 __NSFireTimer + 67
47  com.apple.CoreFoundation       0x00007fff3a7bf704 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
48  com.apple.CoreFoundation       0x00007fff3a7bf2be __CFRunLoopDoTimer + 859
49  com.apple.CoreFoundation       0x00007fff3a7becde __CFRunLoopDoTimers + 317
50  com.apple.CoreFoundation       0x00007fff3a79fb0d __CFRunLoopRun + 2213
51  com.apple.CoreFoundation       0x00007fff3a79efe3 CFRunLoopRunSpecific + 499
52  com.apple.HIToolbox           0x00007fff3932667d RunCurrentEventLoopInMode + 292
53  com.apple.HIToolbox           0x00007fff393262c9 ReceiveNextEventCommon + 356
54  com.apple.HIToolbox           0x00007fff39326147 _BlockUntilNextEventMatchingListInModeWithFilter + 64
55  com.apple.AppKit               0x00007fff379ab864 _DPSNextEvent + 990
56  com.apple.AppKit               0x00007fff379aa5d4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
57  com.apple.AppKit               0x00007fff379a4d76 -[NSApplication run] + 658
58  com.adobe.PhotoshopElements   0x000000010591af32 0x103e25000 + 28270386
59  com.adobe.PhotoshopElements   0x000000010591c2b8 0x103e25000 + 28275384
60  com.adobe.PhotoshopElements   0x0000000103eb1512 0x103e25000 + 574738
61  com.adobe.PhotoshopElements   0x00000001041d109f 0x103e25000 + 3850399
62  com.adobe.PhotoshopElements   0x00000001041d1239 0x103e25000 + 3850809
63  com.adobe.PhotoshopElements   0x0000000103e27a34 0x103e25000 + 10804

Thread 1:
0   libsystem_pthread.dylib       0x00007fff71e8256c start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       0x00007fff71e8256c start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib       0x00007fff71e8256c start_wqthread + 0

Thread 4:
0   libsystem_pthread.dylib       0x00007fff71e8256c start_wqthread + 0

Thread 5:
0   libsystem_kernel.dylib         0x00007fff71dc5916 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff71e86040 _pthread_cond_wait + 701
2   com.adobe.headlights.LogSessionFramework 0x000000010dc1755c boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, timespec const&) + 76
3   com.adobe.headlights.LogSessionFramework 0x000000010dc15e1e boost::this_thread::hiden::sleep_until(timespec const&) + 78
4   com.adobe.headlights.LogSessionFramework 0x000000010dbc9279 RealTimeProcessor::Sleep(int) + 243
5   com.adobe.headlights.LogSessionFramework 0x000000010dbc79cb RealTimeProcessor::WorkerThread() + 2373
6   com.adobe.headlights.LogSessionFramework 0x000000010dc14e7a boost::(anonymous namespace)::thread_proxy(void*) + 138
7   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
8   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 6:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x00007fff71dc2166 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff71dc26cc mach_msg + 60
2   com.apple.CoreFoundation       0x00007fff3a7a036b __CFRunLoopServiceMachPort + 322
3   com.apple.CoreFoundation       0x00007fff3a79f907 __CFRunLoopRun + 1695
4   com.apple.CoreFoundation       0x00007fff3a79efe3 CFRunLoopRunSpecific + 499
5   com.apple.CFNetwork           0x00007fff38f6c3be 0x7fff38f26000 + 287678
6   com.apple.Foundation           0x00007fff3ce39932 __NSThread__start__ + 1064
7   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
8   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 7:: com.apple.CFSocket.private
0   libsystem_kernel.dylib         0x00007fff71dc97e6 __select + 10
1   com.apple.CoreFoundation       0x00007fff3a7cda8a __CFSocketManager + 632
2   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
3   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 8:
0   libsystem_pthread.dylib       0x00007fff71e8256c start_wqthread + 0

Thread 9:: MPSupport Worker
0   libsystem_kernel.dylib         0x00007fff71dc5916 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff71e86040 _pthread_cond_wait + 701
2   MultiProcessor Support         0x000000011635342b boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 59
3   MultiProcessor Support         0x000000011635332b ThreadFunctor::operator()() + 139
4   MultiProcessor Support         0x0000000116373864 thread_proxy + 132
5   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
6   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 10:: MPSupport Worker
0   libsystem_kernel.dylib         0x00007fff71dc5916 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff71e86040 _pthread_cond_wait + 701
2   MultiProcessor Support         0x000000011635342b boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 59
3   MultiProcessor Support         0x000000011635332b ThreadFunctor::operator()() + 139
4   MultiProcessor Support         0x0000000116373864 thread_proxy + 132
5   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
6   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 11:: MPSupport Worker
0   libsystem_kernel.dylib         0x00007fff71dc5916 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff71e86040 _pthread_cond_wait + 701
2   MultiProcessor Support         0x000000011635342b boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 59
3   MultiProcessor Support         0x000000011635332b ThreadFunctor::operator()() + 139
4   MultiProcessor Support         0x0000000116373864 thread_proxy + 132
5   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
6   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 12:
0   libsystem_kernel.dylib         0x00007fff71dc21a2 semaphore_wait_trap + 10
1   libtbb.dylib                   0x0000000109caa550 tbb::internal::rml::private_worker::thread_routine(void*) + 480
2   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
3   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 13:
0   libsystem_kernel.dylib         0x00007fff71dc21a2 semaphore_wait_trap + 10
1   libtbb.dylib                   0x0000000109caa550 tbb::internal::rml::private_worker::thread_routine(void*) + 480
2   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
3   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 14:
0   libsystem_kernel.dylib         0x00007fff71dc21a2 semaphore_wait_trap + 10
1   libtbb.dylib                   0x0000000109caa550 tbb::internal::rml::private_worker::thread_routine(void*) + 480
2   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
3   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 15:
0   libsystem_kernel.dylib         0x00007fff71dc6032 __semwait_signal + 10
1   libsystem_c.dylib             0x00007fff71d490fa nanosleep + 196
2   com.adobe.PSAutomate           0x000000011afab618 ScObjects::Thread::wait(unsigned int) + 56
3   com.adobe.PSAutomate           0x000000011af8bc6c ScObjects::BridgeTalkThread::run() + 252
4   com.adobe.PSAutomate           0x000000011afab0d5 ScObjects::Thread::go(void*) + 165
5   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
6   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 16:: com.apple.NSEventThread
0   libsystem_kernel.dylib         0x00007fff71dc2166 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff71dc26cc mach_msg + 60
2   com.apple.CoreFoundation       0x00007fff3a7a036b __CFRunLoopServiceMachPort + 322
3   com.apple.CoreFoundation       0x00007fff3a79f907 __CFRunLoopRun + 1695
4   com.apple.CoreFoundation       0x00007fff3a79efe3 CFRunLoopRunSpecific + 499
5   com.apple.AppKit               0x00007fff379b2dba _NSEventThread + 132
6   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
7   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 17:: Update Activation Menu Items
0   libsystem_kernel.dylib         0x00007fff71dc5916 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff71e86040 _pthread_cond_wait + 701
2   com.adobe.PhotoshopElements   0x000000010413447b 0x103e25000 + 3208315
3   com.adobe.PhotoshopElements   0x000000010412ec82 0x103e25000 + 3185794
4   com.adobe.PhotoshopElements   0x0000000105951674 0x103e25000 + 28493428
5   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
6   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 18:
0   libsystem_kernel.dylib         0x00007fff71dc6032 __semwait_signal + 10
1   libsystem_c.dylib             0x00007fff71d490fa nanosleep + 196
2   libsystem_c.dylib             0x00007fff71d48ff4 usleep + 53
3   com.adobe.PhotoshopElements   0x0000000104b3557c 0x103e25000 + 13698428
4   com.adobe.PhotoshopElements   0x0000000104b30fde 0x103e25000 + 13680606
5   com.adobe.PhotoshopElements   0x0000000104b30770 0x103e25000 + 13678448
6   com.adobe.PhotoshopElements   0x00000001078f7509 0x103e25000 + 61678857
7   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
8   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 19:
0   libsystem_kernel.dylib         0x00007fff71dc21ba semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x00007fff3bc53dc6 MPWaitOnSemaphore + 74
2   com.adobe.ols.library         0x00000001179a055c OLSSemaphore::Wait(unsigned int) + 234
3   com.adobe.ols.library         0x00000001179495dc OLSExecuteAutomatedTask::ExecuteStateInitialize() + 1548
4   com.adobe.ols.library         0x0000000117968fa0 OLSServiceTask::ExecuteInternal() + 1008
5   com.adobe.ols.library         0x0000000117984c78 OLSTask::Execute() + 360
6   com.adobe.ols.library         0x00000001179864c7 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1335
7   com.adobe.ols.library         0x0000000117984ec4 OLSTaskThread::Run() + 36
8   com.adobe.ols.library         0x00000001179a1498 OLSThread::ThreadProc(void*) + 54
9   com.apple.CoreServices.CarbonCore 0x00007fff3bc53fde PrivateMPEntryPoint + 39
10  libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
11  libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 20:
0   libsystem_kernel.dylib         0x00007fff71dc6032 __semwait_signal + 10
1   libsystem_c.dylib             0x00007fff71d490fa nanosleep + 196
2   libsystem_c.dylib             0x00007fff71d48ff4 usleep + 53
3   com.adobe.PhotoshopElements   0x0000000105ad00ba 0x103e25000 + 30060730
4   com.adobe.PhotoshopElements   0x00000001078f7509 0x103e25000 + 61678857
5   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
6   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 21:: cr_scratch
0   libsystem_kernel.dylib         0x00007fff71dc5916 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff71e86040 _pthread_cond_wait + 701
2   com.adobe.CameraRaw           0x000000012158db8b 0x120c8f000 + 9431947
3   com.adobe.CameraRaw           0x000000012150bc3b 0x120c8f000 + 8899643
4   com.adobe.CameraRaw           0x0000000121247731 0x120c8f000 + 5998385
5   libsystem_pthread.dylib       0x00007fff71e85d36 _pthread_start + 125
6   libsystem_pthread.dylib       0x00007fff71e8258f thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000001  rbx: 0x00007ffeebdd4398  rcx: 0x0000000000000001  rdx: 0x0000000000000000
  rdi: 0x00007fae65723ef0  rsi: 0x00007fff7bc0ad4f  rbp: 0x00007ffeebdd4820  rsp: 0x00007ffeebdd3e68
   r8: 0x00000000000001ff   r9: 0x00000000000007fb  r10: 0x0000000000000000  r11: 0x00007fff7bc0ad4f
  r12: 0x00007ffeebdd4458  r13: 0x00007ffeebdd6350  r14: 0x0000000125544b70  r15: 0x00007ffeebdd4520
  rip: 0x00007fff7090a05d  rfl: 0x0000000000010246  cr2: 0x0000000000000018
  
Logical CPU:     2
Error Code:      0x00000004 (no mapping for user data write)
Trap Number:     14


Binary Images:
       0x103e25000 -        0x108d45f67 +com.adobe.PhotoshopElements (14.1 [20151206.m.83730] - 14.0.0.0) <1EE3C46C-DFB5-39EC-8B3D-C728C9247ABF> /Applications/Adobe Photoshop Elements 14/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
       0x109bf1000 -        0x109c87fff +com.adobe.adobe_caps (adobe_caps 9.0.0.4 - 9.0.0.4) <71BDFB88-91D4-35B1-9860-82F31ACBDE38> /Applications/Adobe Photoshop Elements 14/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
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sanford schaffell

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Marc,

Unfortunately, MAC Catalina does not work well with PSE 14.  Catalina will work with Elements 20.  i had the same trouble as you are having, and more, when I upgraded my OS.  Some of my programs are behind the curve in updating even though Apple  gave everyone plenty of warning that it is dropping 32 bit processing in favor of 64 bit.  
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marcspector

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Thank you. Well, that's unfortunate. I'm so used to PSE 14... I wish I could make the save for web fuction work..... Thanks again.
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Steve Lehman

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Hey Marc,  save as JPG for a website like all of us do.  it does work better that way.