Elements 13: Windows 8.1 issue with Organizer

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  • Updated 4 years ago
  • (Edited)
The organizer in Photoshop Elements 13 won't open with the message "DirectX/Direct Play could not be initialized. Please be sure that it is installed on your system." My system is Windows 8.1, video card NVidia GeForce GTX 550 Ti with all DirectX features enabled.
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Richard Delaney

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have the latest driver? Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201... (Simply doing Windows Update won't do it)
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Richard Delaney

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Thanks, I updated the video card driver and still can't open PSE Organizer.