Elements 13 will not start efter installing Reflecta 10M filmscanner

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  • Updated 3 years ago
  • (Edited)
Dear Adobe

I have recently purchased a Reflecta 10M digitalscanner. Unfortunatly the driverinstallation for the scanner effects om my Adobe photoshop elements 13.

After my pc install the drivers for the scanner Adobe photoshop elements 13 will not start - the program gets stuk in the proces "scanning for plug-ins". see attached file.

I follow this prosedure:
Adobe Photoshop elements 13 is preinstalled – and works ok.
Then I install the CyberViewX in the last updated version with the latest firmware.
Then I connect the reflecta 10M scanner to the pc with the usbcable, and the drivers are installed automatically.
Afterwards the Photoshop will not start – in the start Photoshop try to scan for plug-ins, but it seems that it can not find the plug-ins it is searching for, and photoshop never starts.

I look forward to hear if you can help me solve this problem.

Kind regards Rene

NB: I tryed to attache a imagefile, but it seems not to be possible
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Rene Rasmussen

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Posted 3 years ago

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Rene Rasmussen

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Chris Cox

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Most likely the scanner driver is crashing when Elements tries to get the name of the scanner driver. Disable the scanner driver, or contact the scanner makers for an update to the driver that doesn't crash so easily.