Photoshop Elements 13 will no longer load at all from the shortcut on my desktop. If I try and launch it directly from the Organizer .exe file it tells me that it has "stopped working" and that Windows will look for a solution, but all it does is shut it down. I have searched the forums and tried creating a new catalog and repairing the old one but it still doesn't work. I am running Windows 8.1 on a new Lenovo Y50 laptop. I only bought V13 because V12 doesn't support my UHD screen. I can't apply new patches since I can't launch the application
I gave up and now use a free product called Zoner Photo Studio which is OK. I mostly used Photoshop to tag and organise my photos. I attached the responses I got from Adobe and their lack of help to a returns request to Amazon where I bought the software and after returning the disk they gave me a refund. This is a big unforeseen advantage of not buying direct from Adobe. Sorry I can't be of more practical help
Windows 10. I had upgraded to Windows 10 before installing Elements. It worked for the passed few months (since July) and wihen the upgrade came, I received a message to install upgrade now or when finished working in program. I tried clicking on install now. The next time Elements opened, it again asked to update. This time I chose "upon closing." This didn't work either. After that I just ignored it. It refused to uodate. Three days ago, it just stopped loading. Organizer opens, but editor doesn't open at all. I've been a faithful Elements user since the beginning and each new version gets worse.