Elements 13: Exit Code 7 - Not installing on Macbook Air / Yosemite 10.10.1

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Exit Code: 7
Errors: DF024, DF023, DF063 and DF001 (ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 13/Support Files/Adobe Photoshop Elements Editor.app/Contents")

Adobe Photoshop Elements 13 is not in the Applications folder after the attempt to install.
Photo of Bob Davison

Bob Davison

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
Sounds like a permissions issue:

http://helpx.adobe.com/photoshop-elem...

Try creating a new Admin user account and run run the installer from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...

Make sure your user account has Read & Write access for the following path: /Users//Library/Preferences/Adobe

OS X Mavericks: Set permissions: http://support.apple.com/kb/PH13799