Elements 13: Trouble connecting to device ... Please Wait (iPhone 6 - Windows 10)

  • 2
  • Problem
  • Updated 2 years ago
  • (Edited)
I recently updated to Photoshop Elements 13. The application initially worked fine, and I was able to plug in my iPhone 6 and upload photos with the Photo Downloader application. Then, all of a sudden, within 30 minutes and no system changes, when selecting the iPhone I would receive the dialog Connecting to device ... Please Wait. Since receiving this message, I have not been able to obtain any photos since. I have tried rebooting the PC (This is on a Windows machine), un-plugging and re-plugging in the phone ect.. Nothing I have done will get it to work again, even for a short time. The operating system can see the phone just fine so I know there is nothing wrong with the hardware, USB interface, cabling ect. I can access the photos in the DCIM folder with Windows file explorer, I can access the phone with iTunes, ect. Again, the strange thing is that it was working one minute, and the next minute it wasn't. HELLLLPPPPP!!!!!
Photo of Karin Haase

Karin Haase

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 2
Photo of Rich Campbell

Rich Campbell

  • 1 Post
  • 1 Reply Like
I see there have been no replies. I have been having the same problem, and it's very frustrating. Surely there is a fix of some kind. Millions of users take pictures with their iPhone 6, and used to be able to directly upload them into Photoshop. I am also on Photoshop 13, which I USED to like very much. Help!