Elements 12: Has stopped working

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  • Updated 3 years ago
  • (Edited)
I use Windows 8.1 64 bit since December. I use Adobe Photoshop Elements 12 nearly daily. Today (26 Feb) Windows says that Photoshop has stopped working and please close it. As far as I could see it loaded normally. I could not open any jpegs with Photoshop but could with other programs.
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Patricia Clissold

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried to run the installer to repair the installation?
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Sandeep Singh, Official Rep

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Hi Patricia,

Could you please give me error log from the event viewer.
This article will help to get the exact error
http://www.cyberlink.com/support/faq-...

Regards,
Sandeep
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Patricia Clissold

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Faulting application name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x5314dfb6
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process ID: 0xff0
Faulting application start time: 0x01d051cd99a34ef2
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\MSVCR100.dll
Report ID: dc7b1993-bdc0-11e4-828c-a02bb858add7
Faulting package full name:

Faulting application name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x5314dfb6
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process ID: 0xff0
Faulting application start time: 0x01d051cd99a34ef2
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\MSVCR100.dll
Report ID: dc7b1993-bdc0-11e4-828c-a02bb858add7
Faulting package full name:
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like you're missing an update. If you run Help>Updates... do you see updates you can install? If you install the updates, does the problem go away?
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Thomas Munkow

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Hi,
I've got also this problem (see messages below)

To anser your hints:
- All Windows Updates are installed.
- If you meant Adobe photoshop updates - cannot run "Help->Updatge" because the program crashes right after the start
- How can I repair the installation?

Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer.exe, Version: 12.0.0.0, Zeitstempel: 0x5314d4d4

Name des fehlerhaften Moduls: MSVCR100.dll, Version: 10.0.30319.1, Zeitstempel: 0x4ba1dbbe
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00002357
ID des fehlerhaften Prozesses: 0x1a30
Startzeit der fehlerhaften Anwendung: 0x01d06594ad77b481
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Adobe\Elements 12 Organizer\MSVCR100.dll
Berichtskennung: f21b3990-d187-11e4-82f5-448a5b82d1a6
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Any hints how to solve this issue are welcome!
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Chris Cox

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First, download and install the Elements 12.1 update.
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Thomas Munkow

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I had installed the latest updates already. Now I've reinstalled the program und it installed the update automatically. When I start the program with an empty catalog I can see (Help-About) that it's adobe photoshop elements version 12.1(20140303.12.1.49334). Bet te program keeps crashing (also with a smaller restored catalog from a view months ago.But the version mentioned in the error message remains 12.0.0.0.0 . It's confusing me!
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Chris Cox

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Sounds like the organizer didn't get the update for some reason.
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Thomas Munkow

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Hi Chris,
any idea what to do?
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Thomas Munkow

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Meanwhile I have found the reason for the abends of the program:
I had had some videos with extension .MTS in the directories and it had worked fine for some time.
After I moved the .MTS files to subdirectories which are not in the Adobe catalog, the error was gone!
http://feedback.photoshop.com/photosh...#