Elements 12: Crash on Windows

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  • Problem
  • Updated 3 years ago
  • (Edited)
vaio preinstalled photoshop elements 12 editor is not working

Faulting application name: PhotoshopElementsEditor.exe, version:, time stamp: 0x52421541
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process id: 0xca8
Faulting application start time: 0x01d054030cdff93e
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\MSVCR100.dll
Report Id: 55093890-bff6-11e4-82da-fcf8aec66a73
Faulting package full name:
Faulting package-relative application ID:
Photo of haky gano

haky gano

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Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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You haven't installed the Elements 12 updates (you should be on 12.1).
And MSVCR crashes are usually due to bugs in third party drivers or plugins.

So first go install the update. Then if that doesn't solve it, try disabling plugins and updating drivers (especially the video card driver) on your system.