Elements 12: Editor will not launch on Windows 7

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  • Problem
  • Updated 4 years ago
  • (Edited)
Photoshop elements 12 editor will not launch. Have checked forum and whilst there appears many posts re the same problem there are no solutions that work. Uninstalled and reinstalled several times.
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Julie Robinson

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you running on? Did it ever launch? If so, what changed?
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Julie Robinson

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OS is Windows 7 Home 6.1.7601 service pack 1
It did launch when first installed but then stopped. Have since uninstalled & reinstalled but made no difference. I have elements 8 and couldn't convert the catalog - I have given up on this now so have 2 versions installed so don't know if this is a problem. Thanks for any help you can give
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Vaishali, Employee

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Julie,
For Editor not launching, please try the workarounds shared at the following page:
http://psekb.blogspot.in/2013/04/pse-editor-is-not-launching-windows.html#more

For conversion issue, you may try this:
http://helpx.adobe.com/elements-organizer/using/troubleshooting-catalog-issues.html

Hope these are helpful!

regards,
vaishali
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Julie Robinson

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I have tried all of the workarounds but it will still not launch. I have now spent hours and hours and getting more and more frustrated. How can I get a refund?