Elements 12: Not launching after installing Norton 360 and lolo System Mechanic

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  • Updated 4 years ago
  • (Edited)
I purchased a sealed, hard copy of Photoshop Elements 12 from BJ's. I installed it on my Dell Vostro with Windows 7 Professional version 6.1. It worked EXACTLY ONE TIME!!!!
I tried to use it the other day and got the following error message:
"Windows is searching for Photoshop Elements 12.0.exe"
I have uninstalled it and reinstalled it THREE TIMES. I have input the serial number with and without the separating dashes(hyphens). I continue to get the SAME error message.
Are there any known issues with Norton 360 or Iolo System Mechanic which I installed after I had installed Photoshop Elements 12.
There is NO way to contact customer support. I am so frustrated I am thinking of trashing this product and going to a different photo creation and editing software. I hear that Roxio has a good product.
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Marianne

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Posted 4 years ago

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Chris Cox

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That sounds a lot like something damaged the Windows registry and the OS can no longer find the application.

Does the application launch if you open the application directory and double click the .exe directly?
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Marianne

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Chris-
Thanks for replying. That is the thing, "Photoshop Elements 12.0.exe" just is not there.What you suggested was the first thing I tried. The only exe file I found for PE 12 was the editor, not the full program.
I tried using Windows' search function to see if it could find "Photoshop Elements 12.0.exe" ANYWHERE, but NOTHING! I tried searching the dvd for "Photoshop Elements 12.0.exe" but can't find it there either.
That is why I tried uninstalling and reinstalling several times. For some reason, the installation program is not installing the whole program.
Still aggravated.
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Chris Cox

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Either it is installing, or else you'd get an error telling you that it could not install.

The DVD would only have the installer, not the application.

And where exactly are you looking for the application binary?
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Marianne

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Chris-
Thanks for responding. Hope you had a nice Thanksgiving.
The DVD is not installing the program. It *seems* to install it when I run the install file from the DVD, but when I try to use the the program itself, either from the desktop or the start menu, I get the:
"Windows is searching for Photoshop Elements 12.0.exe" message.
I have tried starting from the programs directory on the C drive, but
"Photoshop Elements 12.0.exe" is NOT in the "Program Files (x86) folder. I am uninstalling it again and will try to re-install.
Just as a point of reference, when putting the serial number in, should I put the "-"(dashes) between the number groups like on the package?

Thanks-
Marianne
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Chris Cox

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Yes, enter the serial number exactly as printed - and it would give you an error if you mis-entered it.