Elements 12: Keeps crashing soon after launching

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  • Updated 4 years ago
  • (Edited)
Soon after opening Photoshop elements 12, it crashes. A window comes up, saying windows is now shutting photoshop down until there is a solution to the problem. This is the 2nd night in a row i have had this issue. Last night my system did an update as there was one waiting, and it fixed the issue, photoshop worked fine after that. Tonight i havent got that option. I have lost my seriel number, so unable to reinstall. Is there anything else i can do? And what is causing this issue?
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philip Towning

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  • pissed off

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did it work normally for any length of time? If so, what changed?