photoshop elements 12 has stopped working

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Photoshop elements has worked perfectly fine for two years  and now says it has stopped working
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Sue Durant

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Posted 1 month ago

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Joanna Michl

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Try downloading ArcSoft Photo Studio:  https://download.cnet.com/ArcSoft-PhotoStudio/3000-2192_4-10376167.html

It's much better than Elements, has all the tools, and will not glitch out like Adobe products. 
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Cristen Gillespie

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Or sit tight for a bit longer before investing time and effort (and money) in a completely new program, and Adobe staff , along with our Photoshop Elements experts here, will try to help. <s> 

In the meantime, if you tell us what OS  you're using, whether or not you recently updated your OS (some updates can affect whether or not older programs will run), and any other changes to your setup that you can think of, maybe someone can come up with a solution.

By "stopped working," what exactly has happened? Does it refuse to launch? Does it launch, but give an error message (and what message, if so) when you try to do anything? Is it only part of the program that has stopped working for you? It's  possible that something simply became corrupt. Two years of the program writing preferences every time you quit a session normally does leave lots of room for a computer error, and if that is it, it's usually very easily solved.

I run Photoshop, not Photoshop Elements, so I wouldn't presume to tell you how to delete preferences, and/or uninstall and reinstall to try to clear things up — but again, if you hang tight, we do have PSE experts here, along with Adobe Staff, who can help you with all that.
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Joanna Michl

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@Cristen Gillespie - Hogwash!  Adobe should be ashamed of themselves for allowing this debacle to happen in the first place. Then leaving it up to the poor people who got stuck with this mess to go into their OS registry and attempt to make changes that could screw things up even worse!  They're a bunch of hack artists. 
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Sue Durant

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My OS is Vista.  You might say there will be problems with that BUT I have used Elements 12 successfully for two years since purchasing it.  I have not updated or changed ANYTHING on my computer.  The program launches but immediately says 'Editor has stopped working' and the only thing you can do is close the program.  I'm guessing Adobe want us to buy the new version of Elements 18 which has just been released....

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Michel BRETECHER, Champion

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There has been no change at all in the code of Elements, so something else has changed in your computer. You are still on the same OS, so there must be something else. PSE12 works fine even on my Wind 10 computer (along with versions 6, 10, 14, 15 and 2018). Also, you can't exclude memory problems with ageing computers.

In your situation, I would try to uninstall PSE12 and reinstall.
You can download PSE12 :
https://forums.adobe.com/thread/2157220

Your license key number is available on your Adobe account.



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Sue Durant

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Thank you for your suggestions.  Unfortunately I have no idea how to find my license key number although I have logged into Adobe.  All I get is a password?
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Michel BRETECHER, Champion

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When you log in to your Adobe Account,
1 - under your screen name, there is a button 'Manage Account'
2 - This opens the account overview, where you can click on 'Plans' in the top menu.
3 - The 'plans' menu has three options on the left, click on the 3rd one, 'My products'
4 - All your registered Elements should be listed with their license key.
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Joanna Michl

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...and the problems continue. What a debacle. It's really a shame Adobe can't seem to figure out how to overcome these glitches or at the very least, come up with a version that is problem-free. Maybe that's just not possible. It appears MS Windows 10 has thrown a wrench in the works. Oh well, thank goodness for Photo Studio and Photomatix Pro. Both work just fine on Win 10 and Photo Studio is an older version. Go figure!
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Cristen Gillespie

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> ..and the problems continue. What a debacle. It's really a shame Adobe can't seem to figure out how to overcome these glitches or What a debacle. It's really a shame Adobe can't seem to figure out how to overcome these glitches or at the very least, come up with a version that is problem-free.>

The problems aren't continuing. No action has been attempted to resolve them yet. She's only being instructed as to how to get into her account and what to do when she does.

And I can still run Photoshop Elements 10, which is the only time I purchased the app in order to help a friend learn how to use it. Telling the poster that isn't going to help her, now is it? Different hardware, different OS versions, different software programs installed with potential conflicts, different features used in different order—programming for every eventuality is an impossible demand. Seriously, you're not contributing anything useful to the poster who is having difficulties. You're just saying go buy something else. I have a lot of "something else." I have yet to find any application that doesn't cause problems for a few much of the time, some very rarely, and all some of the time.  You're the first person to say that there won't be any problems for a user if they stop using Adobe software.

And btw, no one is saying that Ms. Durant will have to hack her registry in order to uninstall and reinstall her software—or to delete her preferences. Adobe has a lot of ways to fix problems without anyone hacking their registry (if they're Windows—Mac users don't have a registry.) In difficult cases, rather than force a user to do something they are too uncomfortable doing, even with step-by-step instructions, Adobe will engage directly with the user, given their permission, and make the changes for them. 

I'm honestly not sure what you're doing here, considering what you feel about Adobe applications and how little you apparently know about how troubleshooting Adobe products works.

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Joanna Michl

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I paid over $100 for a download of Photoshop Elements 2018. In May I could no longer save simple JPG images due to insufficient RAM. The program is useless to me. We have a real estate photography business and I am the editor. Without Photomatix Pro I would not be able to edit 25 images for a client and deliver them same day. So, in answer to your question, I am fed up with Adobe and their lack of consideration for their customers. There is no quick fix for this glitch without going into the registry and making changes. We should not have to do this. I am now using ArcSoft Photo Studio 5.5 which I had on disc to do spot editing and minor fixes. Had I known Elements 2018 would be useless to me after some Windows 10 update I never would have purchased the download.  
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Michel BRETECHER, Champion

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Joanna,
There is no quick fix for this glitch without going into the registry and making changes.
So what? It takes me one minute to add the useful information to the registry (that's not "hacking")
I am fed up with Adobe and their lack of consideration for their customers.
You perfectly know that Microsoft created the bug in their update and that they don't allow you to roll back to the previous version.  Adobe has provided the solution very rapidly. Did you complain to Microsoft?  Deciding not to use the solution which has saved thousands of victims of Microsoft can't be considered very professional.
You are free to show your mood in the current forum, but your repeated posts are not only useless, they prevent answering clearly to other (not related problems) which other users really have. A shame.


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Joanna Michl

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If that's the best answer you can come up with then I'm through with Adobe products.