Elements 12: Editor will not Open

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  • Problem
  • Updated 12 months ago
  • Solved
  • (Edited)
  • 3
My Photoshop Elements 12 Editor will not open. None of the fixes discovered online will work. I have tried reinstalling twice, shut down my anti-virus software, checked my prefs.psp file (it has nothing in it) and I am at a loss what to do now. I am running Windows 7. If it cannot be corrected, is it possible to get a credit towards cs5? Thanks, Kim Tiano
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Kimberly Tiano

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  • frustrated

Posted 4 years ago

  • 3
4 years ago
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Sandeep Singh, Official Rep

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Official Response
Hi Kimberly,

Please follow these steps:
Try to rename SLCache to Slcache.old
C:\Program Files (x86)\Common Files\Adobe
and
SLStore to Slstore.old
C:\ProgramData\Adobe\SLStore

and Right Click on the Photoshop Elements 12 icon and run as administrator

Let me know if this works.

Thanks
Sandeep
(Edited)
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